Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 I received a bill from the Aiyan Diabetes Center/Center for ******** Care covering over a dozen service dates (for my wife) back to January of 2021. The bill seemed higher than expected (about 1,500 dollars) and I called my insurance company ******/*******. They said the problem seemed to be incorrect codes for some of the procedures. Aiyan Diabetes said that many other patients were experiencing similar problems, and the errors would be corrected. In May 2023 I received a ******/******* statement indicating that I owed the Aiyan Diabetes/******** about 470 dollars for what ****** didn't cover. A day or two later I received a bill from Aiyan Diabetes/******** saying I owed about 2,000 dollars. I called ******/******* and they said (as they said before in April 2023) that the problem was with codes, and they could correct the current medical referral (and bill) to reflect the correct codes. ****** even tried - to no avail - to contact the Aiyan Clinic to work this out with them on the phone. I physically drove to the Aiyan Clinic and the billing tech had left for the day, but a clerk gave me the phone number to the outsourced billing agency used by Aiyan and said the tech would return in the morning. I will go there tomorrow to again give them the phone number to ******/******* and encourage them to work this out. Suffice it to say, Aiyan billing did not fix the codes as they claimed that they would, and indeed the May bill was higher than the April bill. Bottom line I should not and will not pay a bill that Aiyan will not bother to fix despite ******/******* being more than willing to offer their expertise to the Aiyan staff to help resolve the issue.

  Business Response

  Date: 06/14/2023

  Thank you. Here is our response. We spoke to ****** ******. *****/2023 at the office when he as here accompanying his wife for treatment. Explained to Mr. ****** we will work with billing company and patients account and insurance company ****** Military and ******* along with referring providers service to resolve this. Mr. ****** agreed and understood it will 90 days to get this issues resolved. If you have any further questions please reach out to us and to Mr. ******. Mr. ****** also stated he will reach to BBB and update his initial complaint that the center is working on the resolution of this issue and he is aware of the timeline needed for resolution. It was great speaking to Mr. ****** and look forward to completion and closure of this BBB complaint. 

   

  Lauren C****** 

  Customer Answer

  Date: 06/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******