Complaints

This profile includes complaints for Sons Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sons Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sons Honda

  200 Highway 81 W McDonough, GA 30253-6405

  
• 

  Sons Honda

  105 Sons Dr McDonough, GA 30253-7627

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Honda, Accord brand new in 2016. I have only taken my car to this dealership for maintenance. I have spent thousands of dollars purchasing and maintaining my vehicle. There have been several times that the service department recommended maintenance that was already completed. I usually respectfully decline and inform them the date that the service was completed. In August, ************** the manager of the service department agreed to install taillights on my vehicle that I purchased from Amazon. I thought everything was okay until noticed that the bumper had spacing. I took it to the autobody shop and they informed me that it was **************** parts that I had purchased that was causing the spacing. I went directly to Sons Honda and I talked to ***************************** the assistant service manager. Once again she recommend service that I had completed on a previous visit but stated that she could repair the broken brackets on my bumper . When I returned to pick up the vehicle , it was clearly not repaired. She begin lying stating that my bumper was hanging off my vehicle. She also stated that it looked like I had an accident. The vehicle was not repaired. I have never had an accident involving my rear bumper. She also implied that I wanted free stuff because I am African American. She kept insisting that I pay to install a new water pump. I explained to her that my water pump was installed at 114,00 miles and my vehicle had *******. I explained to her that water pump should be installed every ******* miles. ** this point, She became rude and disrespectful with me and wrote notes on the bill that were clearly lies. She also kept insisting I needed to pay more for service at the dealership. I have spent a great deal of money at Son's Honda. I do not want anything for free, but the corrupt business practice of of this dealership's service department is appalling.

  

  Business Response

  Date: 01/08/2024

  I want to take this time to apologize to **************** for anything done that offended her. It is not our intention to offend or upset our customers. My name is ******************************* and I am the ** here at Sons Honda and I would like the opportunity to speak with **************** if possible. I can be reached at ********************. Thanks in advance.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 Honda Odyssey Sport in late May 2023. It was an out of state purchase. Their third party organization did not do our tag and title paperwork. The office retrieved the paperwork and overnighted it to the wrong *** location and now my tag and title and registration of the vehicle is potentially lost in interoffice mail. In the last 5 months they have continued to send temporary tags so I could keep driving, but now I just need them to give me the tracking number of the paperwork they mailed but I get no information. I just need them to resend the paperwork so that I can properly transfer my tag to this vehicle and be a law abiding citizen. I have been working with them but 5 months is just too long. I cannot get the title to my vehicle that I have since paid off because the title goes through the *** and it is not in the South Carolina *** system. It has been 5 weeks since they mailed my vehicle registration info to the wrong *** in south carolina. All I want is for the situation to be resolved and to warn others not to buy here if they are out of state.

  

  Business Response

  Date: 11/13/2023

  I want to apologize for the delay. We have completed the necessary paperwork for our customer to get their tag. We have also reached out to the customer in reference to the tag.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 Honda Accord in for a recall of the seatbelts. I was given a shuttle ride back home. I was told that the seatbelt parts had to be ordered based on my VIN #. Seat belt parts were ordered. They hit me up with car repair recommendations totaling ******. I asked about checking my Freon level; was told that diagnostic test cost ******??? Communication was with ****** via text messages and then all of a sudden the communication stopped. I called the next day, spoke to someone who advised ****** had the day off. This person stated he could help me. I asked about the Freon diagnostic fee....The answer I got sounded made up....very shady. I asked was my car ready for pick up and was told it was not finished; would be ready the next day which would mean a 3 day job.I got a phone call and was told my car would be ready by 6pm; someone would pick me up via shuttle.At 5:45pm, I became concerned so I called and was told the shuttle stops at 4:30pm. The person said so you really need a ride??????? You do not have a way to pick up your car???????? Ummmmmm No......I said I was told that someone would pick me up. I was picked up and taken to the shop. As I was getting in my car I noticed scratches on the front side of the car that were not there before. I got a strange feeling. I drove off the lot but something was nagging my spirit. I pulled over at BJ's, walked around my car and noticed several nicks and dings all around my car, like they dug into the paint down to the metal (like small pressure points) here and there. I knew what my gut was telling me.... And of course you were going to deny all of it.....Call me so we can look at the sooooo very detailed date and time stamped pictures that you took of my car. The damage was not there.They did just enough damage to try and make you think you are crazy....Small nicks down to the paint on my front bumper, car door hinge, some nicks to hood, trunk landing, and my back bumper-they got it good.

  

  Business Response

  Date: 06/21/2023

  We have reached out to ************** in reference to her concerns. We asked ************** to bring the vehicle to the dealership so we can take a look at her concerns. Our process is to take pictures of the vehicle before we work on it so we have pictures showing no damage. We have forwarded these picture to ************** as well. If we can be of any further assistance please don't hesitate to reach out.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20168443
  
  I am rejecting this response because: FYI: I could not attach my pdf picture files due to the system stating they are too large (not sure how to fix that). I emailed several pictures to Son's Honda showing the damage done to my car when it was in their possession and I was advised that the pictures they took of my vehicle do not reflect any damage. The pictures taken by Son's Honda have a glossed over blurry look/finish that hides any and all details of the car. The pictures taken by Son's Honda give the illusion of a shiny, glossy new showroom car. If the pictures taken by Son's Honda are enlarged, the blurry/fuzzy/hazzy effect increases. This is obviously done as a means of company protection in order to negate any type of liability or accountability as it relates to the customers property. Some of the pictures cut off specific areas (cropped) that I mentioned regarding damage and I am not sure why because again they are pushing a fairy tale effect in the pictures they took of my vehicle. I have reached out to Son's Honda asking if I can bring my car in on tomorrow, Saturday, June 24 @ 3pm to discuss the damage. I am waiting to hear back from them. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/23/2023

  The Service Manager is ************************************ and he will be waiting for you on 6/24/2023 @ 3pm. 

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20168443
  
  I am rejecting this response because: ****************** said he could not meet with me on 6/24/23 at 3pm. We agreed to meet on Monday, June 26th @ 11am so that is what I planned for. I have already made plans for Saturday. Please advise.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our vehicle on February 24, 2023 to Sons Honda. They told us they would send a check in the mail on 27 February. There were issues with the title and the dealership said they refused to pay us until the title issues were resolved. The issues were resovled on March 7, 2023, but they now state that they want the title in hand. The lender, PNC Bank, stated that Georgia is an electronic Title State, and they will not issue a title until the dealership has paid off the remaining loan. Today 3/17/23 we called the Sales Manager of Sons Honda, ***********************************, and he stated that the loan had been paid off on Monday. We asked for a receipt of that transaction. ******** called us back tonight at 5:34pm and stated that they had attempted to make a ACH payment March 1st, but it was returned. This was something new to us, as they had never told us that before. We believe this to be a lie. We have been in touch with the dealership numerous times via telephone, and they have continuously lied to us about the terms of their paying off the loan, and paying us. They even offered to cancel the sale by stating, "come get it anytime." We want to be paid for our vehicle, the lender is stating they have been in touch with the dealership and everything is resolved. The dealership has been deceptive by stating over and over the conditions for their payment, and now renigging on those reasons.

  

  Business Response

  Date: 03/20/2023

  We offered to purchase the vehicle and payoff remaining balance. After sending payoff to the lienholder it was returned due to incorrect information on the title. The lienholder had to correct the title and once paid in full the title will go to the customer. The customer must bring the title to the dealership in order to receive the remaining balance check. We are reaching out to the customer for direction to proceed. If there are any further questions please let us know.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My invoice indicated that a 10% discount would be applied to my bill. However only received $50.00 which is approximately $130.00 shorter than the 10% discount. The entire bill was $1800.00. Why indicate a certain discount, it should be applied. Service advisor indicated only $50.00 could be applied. Why not get an override from service supervisor. Also charged approximately $140.00 an hour for 8 hours of labor. I know a mechanic doesnt make that much an hour. I feel I was overcharged and paid for down time that no one was working on my vehicle. No one has answered my text regarding this complaint. The only thing they did was thank me getting my service accomplished there

  

  Business Response

  Date: 02/21/2023

  I want to apologize for this inconvenience. We have reviewed this transaction and the total 10% discount didn't register. We will be reaching out to ************** about the remainder of his discount. Sorry for the confusion but rest assured it will be corrected. ************ our Service Manager will continue to try and reach out to ************** for payment. Thanks for the opportunity.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2021 Acura TLX TypeS to the Sons Honda to have a nail taken out my tire 9/2/2022. A employee by the name of ***** assisted me immediately, spoke highly of my tires and the cost as well as the price of my vehicle. ***** told me to give him 20 minutes and h*** have my tire fixed. ***** did not check me or my car into the system and proceeded to take my vehicle to the service garage. I waited 20 minutes in the waiting room and ***** walked in to get me, as were walking to my car ***** states that he had no one in the back to plug my tire. ***** the. Proceeded to beg me to bring the vehicle back tomorrow 9/3/2022 and there will be someone available. I proceeded to get in my vehicle and noticed while pulling off that my car was in sport mode and the traction control was turned off. I returned to Sons Honda 30 mins later because there was too many red flags. I spoke with the sales manager ***** who informed me that the service manager was gone for the day and gave me his information. I returned 9/3/2022 and spoke with the manager *********************, I informed him about the situation and showed him my gps tracker which showed hard acceleration and hard braking behind the dealership. Thang had me email over the screenshots I had and also checked the system to see if I was checked in. ***** proceeded to give me a $100 credit and stated he was going to make things right. Two hours later my fianc and I arrived at my mothers house and my fianc noticed passenger front damage to my car. Ive been trying to get in contact with someone at the dealership with no success. Im extremely frustrated, I need cameras pulled and I need to be taken care of because I will tell everyone not to patron this dealership. My vehicle was damaged and ***** has no care for others property or his job!!!

  

  Business Response

  Date: 09/14/2022

  We have spoken with the customer and agreed to provide transportation while vehicle is in the shop as well as take care of the repair cost. We are definitely sorry that this happened and the employee has been reprimanded.

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************