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Business Profile

Used and Rebuilt Auto Parts

Metro Parts Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a window glass for a 1970 *** amx on Dec 21, 2023. I've tried calling them numerous times. Left voicemails and even emailed them. I have not been able to get in contact with them. I'd either like my glass or my money back. Metro parts market ************************************************************* Order number ****** Glass $266 Shipping $52.39 Total. $318.39

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a windshield from Metro Parts Market that they could get from their supplier. They contacted me through emails detailing cost of windshield and shipping costs. They did contacted me about possible shipping delays of up to two weeks. I've tried to call back but no answer only a message that they couldn't get to the phone right now. This I did on more than one occasion. Also I tried replying to their emails but still no response. I would like them to either fulfill the order or return my money.Transaction date: 6/8/2023 Payment has been processed through credit card: $712.00 I had to pay an additional shipping charge because it was coming to **************.

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered rear glass for a **** ***** Suburban months ago haven't received the glass and every week I'm told it will ship out next week, so I wait and every time the nothing has shipped and I start the email process over again with the same outcome. After asking around social media there seems to be a number of people of who ordered this same part from this business and are getting the same response is this wire fraud? I need to receive the item a paid for I was never told about any type of lead time or back order during this whole process so saying that now would be a moot point. I have every email to full back up issue from day one I've never received a call back I email every Friday and I'm lucky to get a response days later after multiple try's.

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a windshield on Jan 26, 2023 and got an email notice that it would soon be sent and a confirmation number sent with the freight company. I tried to call and the phone was taking messages....but got no call back as i asked. I got a text on Feb 14 saying it would ship soon and i would get a confirmation from ********. I tried to call and again got no answer and this time the phone was full taking no messages. I got an email saying she had a family issue and would either ship the glass or give me a refund this past friday. The day has passed and no calls, no text or emails and no refund.

    Business Response

    Date: 03/23/2023

    I apologize for the lack of communication on my part.  That is unacceptable.  I have refund the customer.

    Customer Answer

    Date: 03/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. provided the refund hits my account as soon as possible.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We're having trouble receiving our order or a refund.We placed an order in October 2021 for some products that were on backorder until late February of 2022.From around the end of February-early March 2022 we had kept contact. We were willing to wait a little longer given the current worldwide situation with supply shortages. No updates after this.We asked about the order in October 2022, and were told that we'd get a refund.No explanation was given but I'm assuming the manufacturer is unable to give ETA.No refund has been given. We have called two separate numbers and emailed three different people but there has been no recourse.One of the phone numbers goes to a message saying they're closed for Independence Day, and another message that says the mailbox is full. It appears that they haven't checked their messages for at least a few months.The other phone number goes to an answering machine at any given time of day, so I'm assuming they're avoiding all calls or no one is actually there.We'd just like to get our refund and be done with this company.

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a refund from metro parts market for a long time now. I order a windshield for a ***********************, as a gift for my grandpa. ****** received my order in the last Month and a half now! They dont even answer my emails!

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