Reviews
Customer Review Ratings
Average of 47 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDonald W
Date: 12/23/2022
1 star***'s "PROTECTION THE MINUTE YOU DRIVE OFF THE **** is a Joke!I purchased a 2014 ****** Versa Note with ******* miles on it on November 17, 2022. Prior to buying the car I reviewed the Carfax report and drove the car in various conditions (interstate, stop and start, hilly, ect.) and found that it ran with no problem. I also connected a *** sensor to the *** port and ran a scan that showed no codes.I purchased the GWC warranty because it had no waiting period. The *** brochure stated PROTECTION THE MINUTE YOU DRIVE OFF THE ****.On Sunday, November 20, a check engine light came on. I did a *** scan and it gave a P0744 Powertrain Torque Converter Clutch Circuit Intermittent code. On Monday, November 21, I took the car to **************. I told them that I had the GWC warranty and asked them to please contact *** first before performing any work. They told me that they would need to do a transmission diagnostic test and pull the transmission pan to see if there were metal fragments in the pan. They found a PO744 fault in the diagnostic test and recommended a new transmission. *** denied the claim stating that it was a preexisting condition.When I purchased the car, I received a ********** Smog report. I read where check engine lights would cause the test to "fail". My cars report shows that there were no *** codes at the time of the test. So I submitted a claims appeal. The *** supervisor told me that the transmission problem was "wear-and-tear" (or "preexisting") not a "failure." So much for ***'s No Worries, Just Drive. Wouldn't any failure with a used car be "wear and tear"?The transmission check engine light continues to stay on. Today my wife was driving the car and pulled out in front of a bus when the transmission "died". Fortunately the bus stopped and she was able to "limp" across the street and park it. No Worries, ******************!Review fromParis B
Date: 12/02/2022
1 starParis B
Date: 12/02/2022
This company will not help you at all. I have a 2013 **** Fusion that I have not had for a year and my engine went out. Everything is supposed to be covered under my engine. I had to get the car towed to the shop. The claims persons came out to the shop and did his inspection of the car and now they saying they not going to cover it. Whats the point of paying for a warranty and the company dont help you out.
GWC Warranty
Date: 12/05/2022
We're sorry to hear your experiencing issues with your vehicle. A representative from our company will be reaching out soon to discuss the further steps needed from the repair facility to demonstrate the failure.Thank you.Review fromMike K
Date: 10/05/2022
1 starSTAY AWAY. Read your contract very carefully. I ran into an issue where I paid about $*****.00 for a warranty and their service is terrible. They will not use OEM parts and will not cover the entire cost of the labor. For a repair I still had to pay $3,900 out of pocket. **************** is terrible unless you reach out to upper management. ( ***************** at gwcwarranty.com, jvirgoe at gwcwarranty.com, jv at gwcwarranty.com, *************** at gwcwarranty.com, seisenfelder at apcoholdings.com, jlee at apcoholdings.com, jvirgoe at apcoholdings.com ) Those emails will work. And after such a terrible experience I decided to sell my car from such a bad taste in my mouth. When I got my refund I was able to get 20% of my ***** purchase. Mind you the warranty was for 36 months and I kept the car about 8 months. Scamy company that does not stand by their word and does every little trick to try to bleed money from their customers.Review fromJennifer P
Date: 08/23/2022
1 starThis company will not honor my sons warranty on HIS truck that is in his own name (no cosigners) because, now get this, he lives at home with us and we have a small trucking company, 1 peterbilt semi. They are claiming his truck is a commercial vehicle because of our small business. We have had 2 vehicles warrantied previously, so they have our name and address in their system. Even though I have tried, begged and pleaded with them to listen to me, even offered to send them proof that my son has nothing to do with our business, or his truck. I can prove he works 6 days a week, 12 hours a day an hour from home. They will not listen. They just keep telling me he has to call the dealership and 'upgrade' to a commercial policy..WHY?? His truck is NOT commercial!! I tried and tried to speak to a manager, supervisor, anyone who can please listen to what I am saying, and my answer from customer service was "None of the managers or supervisors want to speak to you"...I swear I was not even in the least unpleasant or vulgar....terrible terrible company!And to think, up until today I was 100% all about getting the warranty, told all my friends and family to make sure they got it...never ever again!!Review fromJohn L
Date: 07/28/2022
1 starWorse company ever! They will scorch the earth to find a reason not to honor the agreement!Review fromDarlene B
Date: 07/25/2022
1 starIf I could provide a negative rating I would! One of the perks in purchasing my vehicle was the symbol LED lighting in the grill. Three years later I found out that the LED lighting was an aftermarket that was drawing from my battery, causing it to malfunction. Over 3.5 years of driving this car my battery drained. *** ***************** disconnected the electrical wiring which caused the malfunction and GWC will not reimburse me my $363.24 because they stated it was not an OEM part! AND that the only disconnected the wires, which is electrical service! HOW would a consumer NO what is or is not an OEM part during their initial purchase of a vehicle? I then took the car to ******** dealership who charges $190 for diagnostic test and found the the wiring which is electrical (Suppose to be covered by GWC) drained my battery cells. Which cost me an additional $384 for a replacing the battery.I call fraudulent coverage regarding electrical coverage from GWC.Review fromRicardo G.
Date: 07/20/2022
1 starWorst company I have ever had to deal with. My car is at a shop going on 10 weeks now. They keep asking for more take downs of the motor when in the surface I did nothing wrong to have the motor fail. On top of that its taking the shop weeks to do what they ask because they are backed up. I am $3000 down in the shop just tearing the motor apart for the pictures the *** needs to see and if they deny my claim I lose my car too. This is the worst experience Ive ever been through.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.