Reviews

Review Details

• Review fromMichael S

  Date: 06/30/2023

  1 star
  So far I am writing this hopefully to get a faster response from them. They may be working on it. I have the comprehensive warranty. The first claim I have had was today. I took it to the shop yesterday. The shop I took it to was on the list of preferred shops. Im supposed to be having my water pump replaced and it is a covered part. However the shop wants to charge $1300 more than the warranty is willing to pay out. I felt like a shop on a list of preferred shops would have worked the best with the warranty not charge more. It turns out the list of preferred shops has nothing to do with how good a shop is and has nothing to do with the warranty company having a deal with the shop. It just means that someone has taken their car to that shop and they have taken the warranty as at least partial payment. I would get it if I was going to a shop of my choice but I feel like this shop was essentially recommended by GWC. I have worked with warranty companies before and know that there can be a charge over what they are willing to pay if you were to take it to a dealership or a shop that wasnt recommended by them. I just feel the warranty should pay the rest of what is being charged to me for the confusion.

• Review fromSamantha M

  Date: 06/07/2023

  1 star
  This company is far from reputable. I purchased a used vehicle, which came with the option to purchase the GWC warranty. I have had issues purchasing used cars before, so I bought the extended warranty offered. I starting having issues with my air conditioning- which is covered by this warranty. There are no shops local to me who have worked with this company before. I took it to my local GMC dealership who was willing to do the legwork to work with this company. After a week of calling they still cannot get in touch with a representative to start the claim. When I call them to try and mitigate this issue, they claim they have long wait times on the adjuster side. My mechanic has sat on hold for hours waiting to be assisted. As he waits the queue time continues to increase instead of decrease. It is my belief that they purposefully exaggerate the wait times to thwart claims from being submitted. The mechanic at the dealership was kind enough to forgo charging me the money that was owed for diagnostics. He apologized profusely for the time I was out of a vehicle - despite it not being his failure. This company is predatory and takes advantage of consumers by denying access to file claims for warranty work.

• Review fromRandy S

  Date: 05/26/2023

  1 star
  STAY AWAY FROM THIS SO CALLED WARRANTY COMPANY AND ANYONE THAT SELLS THEIR SO CALLED PRODUCTS. Unfortunately, my grandson went out on his own an purchased a car and this so called warranty.Of course the car engine broke down less than 90 days later....this place has now taught a young man a valuable ****** in mistrust.They have jerked him around and provided no customer service to speak of except word salad.Now, he is stuck with a dormant piece of metal and plastic that adorns their driveway. The car broke down, engine locked up, not even ***** miles on it from purchase....*** says no worries, just drive....what a slogan...please change it to All Worries, No driving.Try calling them....I dare you...HOW DO THEY STAY IN BUSINESS

• Review fromRoberto J

  Date: 05/16/2023

  1 star
  This company has been one of the worst companies that ever existed in the history of the world. It is difficult for me to understand how they are still in business today. I called them for an extension to the current plan that I had when I first purchased my car so that I could continue using it. Approximately two months after I extended my plan, I hit something on the road, and my wheel hub was damaged. It cost me around **** dollars to repair my car at the dealership to repair two-wheel hubs, which was costly. Back to my complaint, on May 13th, I took my car to the dealership for repair, and the dealership called me to inform me that the repair had been completed and that I would have to pay 600 dollars to receive my car back. Since I was confused, I wondered why I should only have to pay my deductible when I have a warranty on my vehicle. I was told by the representative at the dealership that GWC only paid a percentage of the repair, which came out to be 129 dollars, which was different from what I had expected. As a result of this, I later called GWC to find out what was going on, and they told me that since I took my car to a dealership for the repair, that was the reason why they were only paying 129 dollars. Then I was informed that if I took my car to one of their recommended repair shops or a backyard mechanic, all I would have had to pay was my deductible of 250 dollars. I asked why didn't they inform me of this when I set ** the policy or stated in the contract that it took them two and a half months to get to me. Then the rep told me that since the repair was down on a Saturday, it would take time to process the claim and that they would have to send an audit adjuster out to inspect the car before releasing payment. I asked how long it would take, and they told me that since it was submitted on Saturday and today is Monday, I would only be able to get my car on Thursday at the earliest. I have told everyone I know to never use APCO, GWC, or Easycare

• Review fromCHRISTINA L

  Date: 04/10/2023

  1 star
  0 stars if I could. Would not recommend to my worst enemy. Dealing with *** has never been easy or ideal, only frustrating. I was stuck on side of highway with a blown tire and no spare on hold with *** for 2 1/2 hours back in August 2022. At first they couldn't find my location (even though I was able to give them mile markers, side road names, and the name of a store I could see down the road a little bit). After finally finding my location on their end was on hold for ANOTHER HOUR try to get a tow company to me. A good samaritan noticed I was stuck for a long time and came with 2 spares to see if one fit and it did. A RANDOM ******* WAS MORE HELPFUL THAN ***.Fast forward, tried using *** again today (April 2023) since I am paying for it and can't cancel unless my car was stolen, totaled or repossessed. There is only one "preferred" shop in my area according to *** website. Called them and they refuse to work with *** anymore due to payment issues. Now I'm stuck with a warranty that isn't worth anything. They are a scam and they rip off their customers. "No worries, just drive"? HA more like no worries I'll just take your money and you'll have to fend for yourself!

• Review fromKarelia D

  Date: 03/22/2023

  1 star
  Don't reccomend! The warranty took 2 weeks to approve the repair and 2 more weeks of waiting for their repair part to arrive. Overall took 30 days to have my vehicle back and the rental is for only five day. The dealership shop that repaired my vehicle, mentioned they usually don't have to wait this long to repair a vehicle and that the warranty made it more complicated than others. GWC requested further breakdown of the component after the shops first diagnosis which added more time of labor. I ended up having to pay those unnecessary extra hours of labor. And this was a reliable shop, dont see why that was necessary. This was a repair that could have been completed in less than a week but thanks to the insurance's delay it took a whole month. The actual instalation of the part took the shop a few hours after receiving the part. Now I hope my vehicle has no other issues to avoid this terrible experience.

• Review fromTyler H

  Date: 03/10/2023

  1 star
  This Company is been nothing but a pain in my butt!!! Bought a 2017 dodge Grand caravan in May of 2022 with 119,*** miles on it Van drove great when we bought it. Here recently we have had transmission problems. So we took it to a shop that works on vehicles that is Covered by GWC they took it apart and sent the pictures in like they asked. But now GWC is trying to find a Loop hole they told us that something in the transmission was supposed to be changed at 120,*** mile. I bought a used vehicle how am I supposed to know that I didn't get a owners manual with a car that already has ******* miles on it.. GWC IS A JOKE AND A SCAM!!!!!!!

• Review fromJames M

  Date: 01/24/2023

  1 star
  If there's anyone out there, offered or propositioned for warranty for your car, with GWC warranty.Don't! This company is fraudently operating to defraud hard working Americans out of their money, to build wealth, with false advertising and false business operation. If you're like me retired and on fixed income depend on a warranty or insurance companies to stay afloat. This Gwc warranty company is a fraud and the only way we can stop these companies from taking an advantage of us is to hold them accountable. This company is actually taking people's money and getting rich off it. I had a paid-up warranty for a year. I took my car in for repairs, and they found every excuse they could deny my claim. lie after lie. the final lie you damage your car while driving it. If there anyone out there who would like to participate in a class action lawsuit, please fill free to contact me at Face book and leave a message, before the try and file bankrupt. you know they do. we are hardworking Americans, but not stupid. class action. I wll be posting the information on *********

• Review fromTina S

  Date: 01/06/2023

  1 star
  Dont waste your time with an extended warranty from GWC. I have had 2 claims filed and both were denied. Parts that needed to be replaced were not covered. But if I had the whole component replaced that the parts were a part of it would have been no problem. I just dont understand how they can do this to consumers. I put good faith in this warranty and keep getting let down.

• Review fromTim O.

  Date: 01/02/2023

  1 star
  Spent $1000 on their warranty NO mechanic would take their warranty (including FORD).Was told I could get my car repaired and then file a claim (since no mechanic wanted to deal with this company).After doing this they denied my claim for not getting prior approval. I asked to appeal and they said I could not appeal.