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Business Profile

Cleaning Services

eMaids of Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The maids were not supplied the entry information from their management, and missed both appointments. The one time they did come, The apartment was not cleaned well at all. The home smelt of animal, which I do not have. The only explanation is dirty equipment. Additionally, my laminate flooring was damaged after their visit.

    Business Response

    Date: 05/06/2024

    I reached out to Mr. ******** last week regarding his review.  He has since re-instated his services with us.  I've also attached a screenshot of his response.  So far he has scheduled 3 cleanings with us. One cleaning we could not get in due to the app he gave us to access to the place.  Two cleanings were completed.  After the first cleaning, he was satisfied.  However on the cleaning where we could not gain access, he said these negative comments

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emaids cleaned our house twice. We spent over $590 with them. The cleaning itself was adequate but not stellar. However, the cleaners flushed toilet wands down two of our toilets which clogged them. They were never instructed to use our toilet wands at our house and were to use their own supplies. The repairs cost $900, but Emaids refuses responsibility and will not pay for the repairs. Additionally, they waited two months to respond to our claim at all. This violates the customer service garauntee on their own website.

    Business Response

    Date: 03/16/2023

    Some of these details are incorrect. We responded within 1 business days of being notified. The situation was rectified.  The client also never provided proof that an eMaids staff member did this damage.  

eMaids of Atlanta is NOT a BBB Accredited Business.

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