Complaints
This profile includes complaints for Precision Garage Door Service of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from Precision offering an anniversary special of GET YOUR ANNUAL GARAGE DOOR TUNE-UP FOR JUST $104! plus $25 Off service. I said well it was installed in 2022 why not get it done for that price. I scheduled an appointment and the tech came out....I advised the tech I wanted a tune up and had no issues with the door. The tech performed an inspection advising all my parts and equipment was good. He said the belt needed to be tightened and one of my cable drum cord I guess it's called needed to tighten as well. He advised that it is maintenance instead of a tuneup. I asked tech the cost was $250 before tax. This should have been part of the tune up from what I was advised, however I allowed the tech to perform the job. After the tech left I ran an errand came back and closed the garage and it opened right back up....tried again the same thing. Now my door will not close and it is just open. I called twice to see if the tech can come back to resolve no call back no response. I was told by the answering service I will get a call back to see if someone can return today which is 6/1/2025. This has been a horrible experience 1) I believe being overcharged for something that should have been in the tune-up package is like a bait and switch. 2) The tech caused a problem that I was not experiencing with my door at all. 3) It is a safety issue for me because my garage door will not close which is attached to the house. Someone can easily come in my garage and gain access to my home. 4) The lack of response from the tech and manager on duty for the weekend due to being early enough in the day for a response. Tech came back out on 6/2 and advised he did not do anything and wasn't sure what the problem was, however he resolved. I spoke to a manager and still waiting on a refund for over payment after being advised it should not be charged as a maintenance visit.
Business Response
Date: 06/18/2025
Good morning, I am looking into this refund and will contact Mr ******* by noon with an update on this. My direct line is ************ should you have any questions in the meantime.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was advised by company refund should be expected within 3-5 business days.
Sincerely,
******* *******Initial Complaint
Date:03/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
precision garage door has trained all their employees to sell extra products on top of thier higher price services. i had a broken spring issue on one of my doors, *** came in and started talking all kind of nonsense about how this door is goong to fall a part and tried to sell me all the things that he can, i simply declined it. well employee didnt like it and purposely after installing my spring, he told me he will document everything that i wont have any warranties since i didnt do motor service and did not install bottom rubber lols. which has nothing to do with broken spring. and on top of that he didnt do any testing after install and kick the door balancing device,result of that door was not closing i went to his vehicle and told him, he said since i declined warranty, he is not liable for that and my door had issues prior to his visit which is totally lie. i put that leveler back and door was working fine. i want this company to take action against their training and how not to scare clients by keep saying if i dont buy this my warranty wont covered. really really bad practice.Business Response
Date: 03/22/2023
Thank you for sharing your feedback with us. We appreciate you for reaching out and informing us on the technician's behavior while at your home. Everyone has bad days and we ensure that management has taken a course of action for future improvement. However, we are happy to hear that we were able to rectify the situation and upgraded your warranty on the first and secondary springs to 5 years. And that we were able to fulfill expectations to your satisfaction. We appreciate your business.Customer Answer
Date: 03/22/2023
Precision door has a practice in place where they trained their employee to push the products, and if they dont buy thise extra recommended things or services they would notoriously void the part that they are replacing that day. so i want them to be updront and atleast honor the warranty for the part that is really needed to be fixed insted of pushing products and scaring customers.
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