Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have water in our Crawlspace. I called Bardi because we noticed it had a sewer smell. When then plumber came out he noticed the same smell and never found a leak. The plumber that came to my home put me in contact with the plumbing manager. The plumbing manager said sometimes there are leaks that cant be found but if we get the pipes replaced he would guarantee this would fix our sewer issue. The day after the repipe we had water still and no difference. The plumbers came out and installed a sump pump and tied it to the sewer system. Water was still in other areas of my crawl space. Then they came out again and trenched it after multiple calls for help on this to direct the water to the sump pump. The sewer smell was still there and you can still see murky water. We were told the house repipe would fix our issue and we were sold on a job we didnt really need. A smoke test should have been performed first which was never done until after the repipe a few days ago on 4/17/23. The plumbing crew that did the install and grading said it smells like sewer then after not finding the leak I was told it smells like stagnant groundwater. The repipe was performed on 3/14/23. After multiple issues and no resolution I called another plumber and he found that a pea trap was never installed in one of the bathrooms this caused the sewage smell to come into the home. The drain initially in the same bathroom tub was not installed properly. There was also a leak from one of the pipe fittings under the master bathroom area. We have had to call Bardi to our home atleast 10 times for rework. Now we spent $9500 on a repipe we didnt need. This did not resolve our water issue. The sump pump is getting water out but does not cost $9500. We were told it was a sewer issue and were sold on an expensive repair we didnt need. I have a wife and three kids this is our home and now we are stuck in this. The coupling was fixed but should never been leaking since I just had the home repiped.

  

  Business Response

  Date: 04/24/2023

  We are reaching out to this client to resolve these concerns. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19965348
  
  I am rejecting this response because: We need this resolved I have spoken with multiple managers. My wife and I have three small children and this is our home. We have been dealing with the issue for months. We have continuously tried to speak with **** Bardi and general managers. If I cant be reached by phone my wife is available by phone as well. ************, thanks
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/24/2023

  ************************* our GM will reach out today to get a resolution. Sorry for the inconvenience and that you for your patience. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came to my home because I requested routine maintenance. My unit was running fine. He was hours past the window he was scheduled for. He make a *************** of acting like something major was wrong, My ac would die by the summer if I didnt fix it, and the cost would be around $2,000 to get it fixed by him the day he was there. He also stated there were no guarantees even that would fix it since he couldnt get to the refrigerant to check it. He claimed it was obvious it had never been cleaned (not true), that something was wrong inside, (didnt say what), and showed me something with a burned wire outside that I knew had been replaced before. Since my unit is 10 years old, I thought maybe I should just consider getting a new one if it was that bad. So he didnt do any work and said a salesperson would come the next day. I decided to get a second opinion. I was told that my unit needing cleaning and the burned part (capacitor) needed replacing. They charged $191.00. I believe I was being defrauded and no work was done. I am a widowed Mom with a limited budget. I request the return of my $79 fee.

  

  Business Response

  Date: 04/10/2023

  Bardi provided this client with options to update the system with a new HVAC unit due to the age, condition and it being out of manufactures warranty. Bardi also provided an option to rejuvenate the system to get more life out of this HVAC system. 

  Bardi performed a $79 inspection which the client requested and paid for. See the pictures attached of the condition of the system, needing to be cleaned and serviced. Time stamped, dated, with the job number to match the invoice this client uploaded.

  Bardi doesn't feel we should have to refund any money to this client due to the thorough evaluation and multiple options this client was provided.  

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19908498
  
  I am rejecting this response because:
  They were not honest. They took $79 from me to sell me on expensive services I did not need. No actual work was performed, and a dishonest assessment was given. They used fear tactics to make me think I would need something major done, when I actually needed a routine cleaning, and minor repair. I am a widowed mother who has been taken advantage of by an unscrupulous company.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/11/2023

  Bardi has served over ****** clients and has ****** 5 star reviews. We provided options in writing and this client choose to not do the repairs but did ask to have our comfort advisor out to go over options to replace the **** system, that was an additional appointment. This client didn't purchase any options we provided for replacement, which is fine. This client received the services that were promised and the client paid for.  Bardi doesn't not feel we should have to refund money for services we performed because the client didn't like the options we provided. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19908498
  
  I am rejecting this response because:
  This business provided no service to me whatsoever. They took $79 to tell me dishonestly that I needed extremely expensive repairs. They lied. When I discovered it was in fact a lie, I requested my funds back. At the very least, they could show good will by acknowledging that perhaps they sent an incompetent tech who was incorrect in his assessment. Bardi actually has a lot of bad reviews on the BBB, and no doubt are doing what they can to have as many bad reviews removed online as possible. This is a dishonest company with no good Will whatsoever.  I am already spreading the word. I have told my ************* class, and others I have come in contact with what this company tried to do to me. ******** Heating and Air was not surprised. They know that there are lots of disreputable companies doing this exact thing. I believe its worth talking to an attorney about at this point. I am willing to spend far more than $79 to make a point.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own this home and am in the process of selling it. When the pipes burst I called Bardi (with whom I'd done business before) to fix the problem. Their plumber arrived on December 27, 2022, fixed part of the problem, but left other pipes leaking so that when he turned on the water additional slow leaks caused a great deal of damage to my home. I spent nearly 2 months cleaning up the mess, mostly due to delays in finding anyone who could fix the pipes, clean up and replace ruined drywall, and the moisture barrier in the crawlspace. I explain in detail in the attached copy of my letter to Bardi of February 24, 2023, asking only for reimbursement for the plumber's bill (copy attached). Bardi has not responded to me in any way, thus my complaint to the BBB. Others need to be warned that Bardi doesn't always do professional work and when it makes mistakes it refuses to take any responsibility.

  

  Business Response

  Date: 03/29/2023

  We have spoken to this client about he issue multiple times. Even though we do not feel Bardi had any negligence and when on sight repaired the only active leak in her home at the time.  We are willing to pay the $500 repair bill this client incurred several days later once the *************** thawed out from the December freeze.  We have once again reached out to this client several time as of yesterday 03-28-23 and have yet to receive a call back. 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****************

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously resided at ******************************************************************************************* and used this company for service. Over the last SEVERAL months, I've been receiving annoying and continuous calls from this company! I've told everyone that has called me I've relocated and my house was SOLD & to REMOVE my telephone number! It doesn't seem to register. I keep receiving calls!!!I WANT THE CALLS TO STOP IMMEDIATELY!*******************

  

  Business Response

  Date: 03/20/2023

  We have removed this client from any of our marketing lists. 

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bardi replaced our terra cotta sewer line in October 2022 with PVC pipe, for $5000. They relocated the clean out from next to the house to at the sidewalk. The technician placed it backwards, angled towards our house. In December we started having the same issues and they sent a technician on the 16th out who found out it was backwards but did not tell us. They said a team would be out the following Monday to fix it. No one showed up. I called twice and was told twice a manager would call me back soon, and never got it. Later that afternoon the city of East Point showed up to jet out a block under the sidewalk. Their jet was directed towards our house because of the incorrectly installed clean out, pumping sewage into our house. We had to move out and stay in a hotel for the next two weeks until we were able to secure an airbnb which we stayed in until February. Amongst having to spend thousands of dollars on living expenses and contractor expenses, we also had to deal with Bardi.From December 19 until the first week of January, we had to call them dozens of times just to get a call back. We were promised they would file a claim with their insurance, reimburse us everything, and get our house back to livable conditions. They waffled on this several times and only came through with filing through their insurance after we threatened legal action using recorded phone calls that didn't support their side of the story. They were rude, difficult, dismissive, and caused mental and emotional stress throughout the process, on top of damages to our home during the holidays and the deep freeze ******* experienced right before Christmas.They also nearly committed insurance fraud. The adjuster said they were going to provide a written statement that they informed us of the backwards cleanout prior to the city showing up - something they didn't do. It's my understanding they did not provide it after I gave the adjuster a recorded call supporting our not being informed.

  

  Business Response

  Date: 03/20/2023

  Bardi did make the mistake of installing the cleanout incorrectly at this clients home while performing a new sewer line installation. Which was corrected, the client also had additional sewer blockage that were past his property on the city side that needed to be taken care of by the city municipality. The city did jet sewage into the clients home and Bardi did take responsibility for this even though we didn't jet the line. This did happen over the time period of Christmas weekend and the freeze ******* had that same weekend. Bardi filled this under insurance and this clients home was repaired and his living expenses were taken care of during this time. We understand that when things like this happen it inconveniences everyone involved and isn't fun to deal with. We feel that we did the right thing by the client and took care of all their concerns and properly.  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased an annual maintenance agreement with Bardi ($378/year) to service the 3 systems in our home. On November 4, a Bardi technician arrived and inspected the systems for the first of two annual inspections. The technician indicated that he discovered a cracked heat exchanger on one of the systems and shut the system down (almost in a state of panic alerting of possible carbon monoxide). We were okay with this as a precaution, and a sales representative came out later the same day and quoted a replacement system. Since this is a ********** purchase, we elected to obtain another quote.Two business days later, we contacted another HVAC contractor for an additional quotation. We selected the second HVAC provider to install the new system and purchased their annual maintenance agreement as well. Within two business days, we elected to cancel our maintenance agreement in writing and verbally with Bardi while requesting a refund of $189 (one half of the $378 for the second 6-month inspections).My wife has contacted Bardi multiple times and Bardi has agreed to cut a check this Friday which has yet to be received. Bardi phone personnel fails to allow a conversation with a decision maker and/or multiple calls have not be returned. Were seeking our refund of $189 immediately.

  

  Business Response

  Date: 03/20/2023

  This refund has been processed. 

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 18525398
  
  I am rejecting this response because: No refund of the $189 has been received as of March 25, 2023 by the Champaigns.  We again appeal to the Business to do the right thing and promptly send a refund to: *** and ***** *********, ********************************************************************; 30075.
  
  Sincerely,
  
  ***** And *************************

  

  Business Response

  Date: 04/05/2023

  We issued the refund a few weeks ago. The client should have the money, our office has talked to this client since the complaint. 

   

  Customer Answer

  Date: 04/05/2023

  A refund was issued and received on March 30, 2023, not weeks ago as Bardi alleges; however, we dispute that the Company has reached out to us ever, they are making a false statement.  We are satisified with the refund.

  

  Business Response

  Date: 04/10/2023

  This client cashed the check we sent them. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Labor Day, Bardi sent a plumber who had little experience, insufficient training, poor support and a lack of proper equipment to my home to address a backup. After being on site all day, they finally sent a second plumber who diagnosed and addressed the problem within an hour. She arrived around 9:30 and they left around 6:30. In the interim, she filled everything in the house with water which leaked out. I placed towels around toilets but she moved them to the walls which soaked the baseboards.Following the issue, ******** of their customer service organization offered to reimburse me for the estimate I received to replace the baseboards, but they are now ignoring my requests for reimbursement and I have subsequently found mildew in adjacent carpeting.

  

  Business Response

  Date: 03/20/2023

  We are looking into issue and will reach out to the client directly

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 18140032
  
  I am rejecting this response because:  They have not reached out since September, thus I do not find that comment to be credible.  They simply need to provide the reimbursement promised.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/27/2023

  We reached out to the client and processed a refund of $425. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came out to my house to tune up my AC unit but broke it and said I had to buy another one. i believe they deliberately broke my ac to get me to buy another one because it was working perfectly fine at the time

  

  Business Response

  Date: 03/20/2023

  This client choose for Bardi to perform a 1 time cooling tune-up on her 25 year old system on 9-8-2022. Attached is the invoice with the clients signature, after performing this tune-up we discovered the system was original with all original parts and the unit was not operating to 100% capacity at our arrival. We provide the clients 3 options, the first two are to repair the system to get more life out of the system and make it operational. The last option was to replace. The client choose to get and estimate for a new system and not to do any repairs to a 25 year old system. Bardi provided the estimate of a new HVAC system the next day and the client didn't move forward. 

  The client then called us back 2,5 months later saying that we broke her system, we sent a technician out with a supervisor. See attached invoice, with clients signature. During this visit we did confirm the furnace does work and was producing heat at the time of the visit on 12-01-2023. Also, attached is a picture of the heat working time stamped and dated to match the invoice.  

  Now 3.5 months after that visit this client is still claiming we broke he unit and it's still not working which is not accurate and we believe Bardi has taken the necessary action to take care of this clients concerns and do the right thing by this client.

  Moving forward their is nothing else we can do for this client until they decide to move forward with one of the three recommendations we provided in writing on our initial visit. 

  thanks, 

  **** Bardi

  Customer Answer

  Date: 03/26/2023

  Thank for your for invitation service but the come last year November and fix the problem.                                            Thank  once again.                                  ***************************                                             

  

  Business Response

  Date: 03/29/2023

  This client responded to our last post thanking ** for coming out to fix the problem back in November of 2022.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a whole house **** unit on 1/3/2022 from Bardi Htg. and air. The **** unit, a Carrier 24ACC6, was installed around 1/20/22. We were not given an invoice or any paperwork to prove we had paid $11,180 for the unit. We were provided with an email copy of the invoice, # *********, the second week of August 2022 after many requests. We have not received any paperwork relating to the promised 10 year guarantee on the unit. The unit appears to be working correctly. The technicians who performed the installation were ************************* and *********************. We have had a special tool, which we has used to change the filter for the **** in this house for over 30 years. It has been missing since the installation of the new unit. We have brought this to the attention of the operators and supervisor at Bardi repeatedly, simply asking for the tool back so we can change the filter as we have always done. They say they don't have it, and will no longer return our calls. Questions: Why was no paperwork whatsoever provided with the purchase of an $11,000 piece of equipment? Why after selling a piece of equipment for over $11,000 will the company not work with us to return or replace a tool necessary for the proper maintenance of the equipment?

  

  Business Response

  Date: 03/20/2023

  We do apologize for this inconvenience, we will reach out to the client to provide this information and rectify these concerns.