Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a sales pitch by Ecoshield for extermination for 2 years and when I spoke to Ms. ***** in **, she said my 2 years was up in May 2025. To my surprise despite paying $179 every time they came they chested me because they were supposed to go on the outside of the home knock down spider webs etc. I called & left several messages regarding this & redo service because the bugs were still present. Then after telling them what needed to be addressed they allege the technician would come out & know what to do. When the technician comes out they have no idea of what needs to be done. All they kept doing is calling to get payment but if the services are not rendered correctly I will not pay until they do the work. So, the technician came out 3 days ago, I paid the fee. I call to tell them my 2 years is up & no longer need them. I receive an email stating that I will be billed a cancellation fee. I called but as usual no one ever calls back. I want to make sure that I am not charged a cancellation fee because I completed my 2 year contract agreement.

  Business Response

  Date: 07/06/2025

  Dear ******,
  We are sorry to hear of your troubles with Ecoshield Pest Control however this complaint has been filed under EcoShield Exteriors(not affiliated).  Sadly we get too many of these complaints about their service, sales tactics, etc and wish the similarity of our names did not exist.  Please let me know directly(information provided below) if there's anything we can do to help with this complaint with the BBB.  Hope your dealings with Ecoshield Pest Control gets resolved in a timely manner.
  Sincerely,
  ***** ******
  ******************start="921" data-end="924"> EcoShield ******************start="944" data-end="947"> ************

  Business Response

  Date: 07/11/2025

  Dear ******,

  After reviewing your account, we can confirm that it has been closed and no cancellation fee will be charged, as your two-year agreement has been fulfilled.

  We appreciate your past business and understand how important it is to receive consistent and effective service. If there's ever anything you'd like to discuss further, feel free to reach out to us directly at ***********************************************.

  Thank you,

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company solicits door to door. They came to our home and were offering pest control. We have mosquitos along with water bugs that were problematic, and had actually been thinking about pest control options. The technician stated that the service was 100% guaranteed, and he was available to get it done that day. It sounded like a great plan, and we agreed. We paid the $150 fee, and they came back a few hours later and sprayed inside and outside our home. The next day, there was no change in the bug activity, and in fact it became much worse. It became impossible to go outside anymore as the mosquitos were that bad! I was outside for 5 minutes and I had over 20 mosquito bites! I then decided to cancel the service, since it was very obvious that it did not work! The lady I spoke to told me they would come to the house again to spray and it was going to cost us another $189! Then offered us $40 off and then 50% off, both which we declined! Why would I pay for a second time when it was so bad after the first time? So I told the lady that was not 100% guaranteed, and we wanted to cancel. She then tells us that we are locked into a contract, and have to pay $260 to cancel it. I refuse to pay any more money to this company, as their service did not work! This is a scam! Whatever they sprayed might as well have been sugar water! They are a shady company, who does not stand behind their work! Everything is high pressure and pushy sales! Stay far away from this company!

  Business Response

  Date: 07/01/2025

  Dear BBB,

  This is a Georgia state consumer. Please transfer this complaint out of our business servicing the ********** area.

  Business Response

  Date: 07/08/2025

  Hi *******,
  Thank you for sharing your experience with us and bringing this matter to our attention. We truly value your feedback, as it helps us continue to improve our service.
  At **********, we are committed to providing thorough and effective pest control backed by our 100% service guarantee. This guarantee includes complimentary touch-up or follow-up services between your regular visits to help ensure a pest-free environment.
  We understand your concern regarding the increase in pest activity following your service on June 3, 2025. After reviewing your account, I can confirm that this visit was your initial service. It's common to notice an uptick in pest activity after the initial treatment, as the products used are designed to flush pests from their hiding places and disrupt their environment.
  This is precisely why we schedule an egg cycle service approximately 3045 days after the initial treatment. That follow-up targets newly hatched pests and helps break the reproductive cycle, leading to a significant decrease in pest activity and establishing the foundation of our ongoing protection plan.
  Regarding your request for a refund: since the service was completed and professional-grade products were applied to your property, we are unable to offer a refund.
  Best regards,

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23543354
  
  I am rejecting this response because it was not effective whatsoever in killing any type of bug that was on my property. If anything it increased the activity of the bugs exponentially! It made our outdoor area basically unliveable, and we always have insects in our home now! This company does not stand behind their guarantee. If they come to respray and its guaranteed, then why did I have to pay $180 for them to come back and spray the second time? Crazy!
  Sincerely,
  
  ******* *********

  Business Response

  Date: 07/10/2025

  The second service you received is part of our standard treatment plan and is known as the egg-cycle service. This visit is essential to break the reproductive cycle of pests and marks the beginning of our 100% service guarantee. From that point forward, you are eligible for complimentary touch-up visits between scheduled services if pest activity persists.
  Weve attached a copy of your signed agreement for your review. It outlines the service structure, including the timing and purpose of each visit. We invite you to re-review it, as it may help answer some of the questions youve raised. If you have any additional concerns after reviewing the agreement, were happy to assist further.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/25, the sales *** referenced a promotional service sheet (I have a copy) that includes upgraded premium services for $179. I asked specific questions a/b attic/mosquito treatment, mice/rat bait box refill, and setting traps in crawl space. He told me it was all inclusive with the promotion and even offered to drop the price to $175 (that never happened). My first treatment was a couple days later & I asked *** again about rats/mosquito/attic. I was told a different service tech needed to come out and was billed $179. This was disappointing b/c I already explained in our initial conversation that a frustration w/ previous company was compartmentalized scheduling. He assured me Ecoshield was easy to work with, & we scheduled 2nd visit ~1 mo later (~6/26). Also at the time of 1st treatment, I specifically pointed out an issue (inside home and outside) w/ some tiny mites. On 6/6, I called Ecoshield to schedule a f/u visit as part of their "service guarantee" that states they will come back b/w scheduled visits if a problem continues. So, we scheduled a new visit for 6/17. I specifically said it needed to be after 2pm. The woman assured me the service tech would call before coming to ensure it wasn't before 2pm. He never called, and showed up late morning when he did not have access to ~ 70% of yard and no access inside. I was billed $179 again despite having minimal access to treat. Instead of fulfilling the service guarantee commitment, they pushed up my next appt so they could bill me again. On 6/6, I asked for a callback from sales to discuss expectations not being met...he never called. Since then, I requested a manager call back on 6/17, 6/19 and 6/25. No manager has ever called me back. When I call, I am transferred from department to department until I leave a message. On 6/25, I was on hold for 30 mins being transferred ************ & waiting on a manager. I finally hung up and returned to work. No one has ever followed up or called me back.

  Business Response

  Date: 06/26/2025

  Hi *****,

  Thank you for sharing your experience. We apologize for the lack of follow-up after your repeated requests for a call, thats not the experience we want our customers to have.

  To help resolve this, were offering a complimentary follow-up service to address all areas of concern and will schedule a manager to personally reach out to you to review your account and expectations. Please email us at ******************************** with your preferred contact time so we can ensure this is handled promptly and properly.

  Thank you,

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23517647
  
  I am rejecting this response because: your company had 4 opportunities to reach out to me to discuss this matter and never did. Even after being in hold for 30 minutes, then hanging up, no one even bothered to call me back (yes, they verified my phone number).  By offering a free follow up visit, you are offering nothing.  I never should have been charged for the last (grossly incomplete) visit and I want a refund.  I have no faith in your company and I do not want to continue services.  I would like to end my service agreement without the early termination fee of $250.  If a manger wants to discuss terminating my service agreement, I am open to that discussion.  I am available today through 5:30p. Or Monday after 2pm on my cell: ************.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/30/2025

  Hi *****,

  Thank you for your response. We understand your decision to discontinue service.

  As an act of goodwill, we have waived the $250 early termination fee and processed the closure of your account. We appreciate your feedback and will use it to improve our internal communication and service coordination moving forward.

  Thank you,

   

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23517647
  
  I am rejecting this response because: your act of good will only addresses half my concern.  I am thrilled to hear that I no longer have to do business with your company.  However, you also charged me $179 on May 30th and $179 on June 17th.  Thats $358 within 17 days!  Additionally, the service on 6/17 was grossly incomplete since the technician did not have access to the majority of my house and yard. Furthermore, I have an ant colony that stretches across the entire length of my front porch and into my driveway.  This is an area the technician DID have access to and supposedly treated.  A refund for the incomplete service on 6-17-25 is also warranted.   
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25th 2024, the sales *** from EcoShield knocked on my door offering pest control services. We don't have pests inside but have a significant issue with ants getting into our pool. We told him this and he confidently guaranteed that their regular service would definitely take care of the problem within 3 cycles, and if it didn't, he would make it right. Unfortunately, we saw no improvement and when I reached out to the company (5/16/25), they said they would send someone for a followup visit. When the technician arrived, he stated that there was no way they could assist with the problem and that the Sales *** should never have told us they could help. I reached out to the company again after that discussion (i believe 6/10/2025 but another call was 5/30/2025) and they took down my information and said they would have someone reach out to me to discuss how they would correct this matter. Before doing so, they tried to charge me an early cancellation fee as well as offering discounted services for the services I already told them were not working. Eventually, when i pushed for a refund, they agreed to cancel my service with no fee and send my issue to their leadership team so someone could reach out and discuss the refund. This was 6/11/2025. I emailed them a formal request for refund on 6/10/2025 as well and requested a response with 7 business days and am yet to hear anything back. In total I was charged 6 times at $169 each for a grand total of $1014 and spent a total of 51 minutes on the phone with their support trying to get the refunds or correct the issues.

  Business Response

  Date: 06/26/2025

  Hi ******,

  Thanks for your patience while we looked into this further. I want to clarify that our technicians are not allowed to treat areas near water due to safety regulations and compliance guidelines, which may explain why the follow-up visit did not include treatment around your pool.

  If you have any written documentation or emails showing that the sales *** specifically promised service for the pool area, please share that with us so we can review it with our leadership team and determine next steps.

  Thank you,

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516237
  
  I am rejecting this response because: the sales *** came to my front door and the entire sales process took place in our back yard by the pool and on the deck.  Not sure what possible documentation in writing he would have provided me, however he did have the conversation twice.  Once with me and again with my wife when she returned home. He gave me his cell # as well so I could follow up in case things werent being handled properly, however it was made clear to me by your technician as well as your response just now that it was obvious your company were not equipped to help with our stated problem.  The *** should not have promised us this would be taken care of as we would never have signed up for services

  I left your ***s name off the original complaint but his name was ****** and his cell # is ************** if youd like to confirm that he did tell us this.  

  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/01/2025

  Hi ******,

  Thanks again for your patience. We'd like to have a manager come out to your property to inspect the area and help resolve the issue directly. We're more than capable of resolving the ant issue. To move forward, our team will be reaching out to you.

  We're committed to making this right and appreciate the opportunity to do so.

  Thank you,

   

   

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 6/20/25, a salesman from Ecoshield based in ********, ** knocked on my door around 3:15 PM. The individual was used a vape, and was visibly and behaviorally impaired; he slurred his speech, could not remember things I had stated, had trouble with his balance, and his eyes rolled side to side. He did not introduce himself or the company, he simply started his sales pitch which was extremely forceful and aggressive. He wanted to offer pest control services, with seemingly variable prices based on the number of times I declined the services. At one point attempting to walk into my back yard without permission, at which point I asked him not to go into the back yard and that I was done with our conversation. He continued to pressure me and refused to listen to me declines. I told him that I was not interested 6 times, and he still continued to push aggressively. I basically told him that there was nothing he could do to sell me, and that I was not interested. I walked back inside and he still walked around to the side of the house near the entrance to the backyard. He eventually left, but I was very disappointed in this tactic. If this individual returns to my home, I will tell him to leave, if he refuses, I will contact law enforcement.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and sharing your experience. We understand your concern and appreciate you bringing this to our attention.
  Per your request, we have added your address to our internal Do Not Contact list. You will not receive any further visits or communications from EcoShield Pest Solutions.
  If anything further arises, please let us know.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a consistent/loyal customer since summer 2023 when I bought my home. I pay invoices on time and dont typically complain even though I doubt all technicians treat the yard properly, but that's not what this complaint is about. This complaint is about an exclusion service done on 4/4/25 to seal pest entry points around my home. During the service, the technician struggled to install the brush guard on my garage doors properlyit took him two hours. Afterward, both doors wouldnt close, the left door buckled and looked unevennone of this was present before. The technician admitted the door was difficult and wasnt sure if he did it correctly. He said a manager would inspect it on Tuesday but never setup the appointment. Starting 4/8/25, I called multiple times a week without receiving any help or clear instructions. On 4/22/25, another technician finally came to the house to finally reinstalled the guard so the door could close, but the left door remained uneven and buckled. I stopped using it out of concern it would get worse. On 5/29- over a month later, I paid $320 for a garage company to run diagnostics and do maintenance to stop the buckling. The door still isnt level, and I was quoted $1500 to replace springs and recalibrate due to added weight. As of 6/18, I havent been reimbursed the $320, and I was told EcoShield will not further assist with my door since a different company looked at iteven though I called them for weeks and was pretty much ignored. Thats terrible service for a loyal customer. Now theyre threatening to send me to collections for refusing to pay $1000 for a service that damaged my garage. Im potentially out $2500 because of this.

  Business Response

  Date: 06/18/2025

  Good Morning, please note the following complaint is not for the ***********************
  The customer's Address is in ******* and not ********. Can we please direct this complaint to the appropriate branch.
  Thank you!

  Business Response

  Date: 06/23/2025

  We understand your frustration and value the loyalty you have shown since 4/15/24. Our records indicate the exclusion service was completed on 4/2/25, with a documented follow-ups adjustment on 4/15/25, 4/22/25, and 5/2/25 after you reported garage-door issues. You have been in regular contact with our service manager during this time, and every conversation has been logged. We are ready to move forward as soon as the standard release agreement is signed and returned.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23485171
  
  I am rejecting this response because:

  The response is vague. Whats meant by moving forward? I need more details on what will happen as we move forward. I want to resolve this issue but this is an example of one of my issues with company. The communication is always non existent or vague. 

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/25/2025

  Hi *******,

  The context of the previous response would be based on the communication between you and the Service Manager and the release form that was provided to you. Have you not received the release form?

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23485171
  
  I am rejecting this response because:

  although the business provided clarification, I still have an issue. The service manager sent a technician out to my house last week for me to sign the form. He also stated to me that since the garage company touched/worked on my door, there is nothing else you all can do. Thats unacceptable! Plus, I was sent to a third party for collections even though Ive been actively speaking with the company. There should be more done by EcoShield in reliving this issue 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door re home pest control 5-22-25. $260 Cost reduced after -- having current service; retired; saw ant baits indicating shouldn't have to spend money on other products; pointed out black widow spider eggs in garage. Because of areas pointed out, thought current service not doing a good job. Price reduced to $179 per visit.*** provided visit schedule & was asked to sign one page on ipad/laptop. Let *** know I didn't have my glasses so couldn't see very well. He indicated wasservice schedulefor 24 months & would email copy.Once email received I realized it was a 5 page, 2-year contract. My signature was transferred to other areas of document. *** indicated first treatment would see quite a bit of insect movement. Service tech visit 5-23-25. Three weeks since first visit & much insect activity inside & home parameter, mostly ants. Was indicated would treat 3-feet up sides of home, 15-feet out, ******************* Service techs' notes indicate doors treated. Can't understand so much activity still. Also after shining flashlight in garage area, turns out black widow spider eggs are paintspots on ceiling area. Several negative reviews on BBB & online. Many same as my experience. Sentemail 6-9-25 indicating my dissatisfaction with experienceandrequested cancel service & no further visits. Co ***lied I need to call & discuss my concerns and can only cancel with termination fee.During sale, service truck arrived at neighbors' home &, appeared as thorough visit. I believe this company misleads & provides false information in order to obtain clients, collecting fee when client tries to leave. *** indicated termination fee is cost of chemicals; I've paid $179 and believe this should cover any chemicals theymay have used at first & only visit. Please assist me to cancel service, future ***************** with Ecoshield Pest & avoiding cancel fee. Unable to upload more than one document & will email additional. Thank you

  Business Response

  Date: 06/17/2025

  Hi ********,

  We appreciate the opportunity to address your concerns and provide clarification regarding your service with EcoShield.

  On May 22, 2025, you received both a welcome text and an email containing the full five-page agreement outlining your quarterly pest control plan, service schedule, and the 24-month term. The welcome text also included clear instructions on how to cancel within three business days or, after that period and once service is performed, how to proceed with cancellation subject to an Early Termination Fee. Your reply of 1 to that message served as confirmation that you agreed to the terms outlined.

  Your first service was completed on May 23, 2025, and technician notes confirm treatment to the designated exterior areas. Increased pest activity shortly after initial treatment is expected as the product disrupts nesting zones, which is why a follow-up ***************** is included within 3045 days. While we understand your decision to discontinue service, your request to cancel was received outside the grace ******* In accordance with the terms provided in the original communication, the Early Termination Fee still applies.

  If youd like to discuss additional options or request further support, we invite you to contact us at ***********************************************.

  Thank you,

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23465881
  
  I am rejecting this response because:

  Thank you for your response 6-22-25.
  
  It's been a few weeks with interior insects after 5-23 treatment, but is slowing down. - will be continuing service with my long time pest control company.     
  
  I confirmed receiving your welcome text 5-22, sales *** also asked me to confirm text during set-up.  Neither of these texts are now visible; unable to find email re welcome.  Sales *** didn't indicate at any time during set-up that my signature from schedule page 1 would be copied to any other pages, I was not made aware and did not give permission for my signature to be copied.  Two additional signatures, very small font, were realized when printing document.  These were not signed by me during set-up, one page was signed as noted.    
  
  
  The process for service set-up was misleading and ask that you reconsider removal of termination fee. 
   
  
  Sincerely,

  
  ******** ****

  Business Response

  Date: 06/25/2025

  Hi ********,

  We understand your concerns and want to clarify that all standard sign-up procedures were followed and verified. On May 22, 2025, you received both a welcome text and the full agreement via email, and your reply of 1 confirmed acceptance of the service terms, including the 24-month agreement and Early Termination Fee. Your digital signature was applied per standard authorization process, and the contract clearly outlines all billing, cancellation, and service expectations.

  As noted in our previous response, the initial service is designed to flush out pests, and the follow-up Egg Cycle treatment within 3045 days is key to breaking the pest reproductive cycle. Without this visit, the guarantee cannot take effect and the treatment plan remains incomplete.

  Wed also appreciate clarification on your statement that you did not sign up, as all records confirm full authorization and completion of enrollment steps. If you'd like to continue this discussion or explore any options, were available at ***********************************************.

  Thank you,

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company drops people off in neighborhoods to do unlicensed soliciting. They come back daily. They have rung my doorbell 3 times in one week. Its harassment.

  Business Response

  Date: 06/16/2025

  Thank you for bringing this to our attention. We understand your frustration and take your concerns seriously. EcoShield Pest Solutions operates in accordance with local regulations governing solicitation, and we are committed to ensuring our community outreach is both lawful and respectful.
  We have now added your address at *********************************** to our internal do not contact list. This will help prevent any further visits from our team. If you experience any additional issues, please feel free to contact us directly so we can follow up accordingly.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a pest control service contract in June of 2024 with Ecoshield with an initial term of 1 year. The contract contains guarantees both to the performance of pest control services as well as the effectiveness of the service performed. The contract specifically references interior treatment of pests. I received 5 visits and requested interior pest control treatment for 4 of the 5 visits. ******** services were performed once out of the four requests. ******** services are included in the contract. Efforts to complete interior services were consistently frustrated by technicians inability to show up on time and lack of follow through when technicians were requested, in person, to perform interior services or to schedule a return appointment to perform an interior treatment. I raised my concerns with Ecoshield customer support, requested that either I be refunded for past service where I did not receive the services they were contractually obligated to provide or that my outstanding balance be credited and the service contract cancelled. They offered to apply a $40 credit to the unpaid balance of $159 which covered the March/April treatment and to reduce the bi-monthly fee if I signed up for another year of service. I requested that my contract be cancelled and they opted to charge me a cancellation fee of $200 bringing the unpaid amount to $359. I'm disgusted by the poor customer service and the Company not standing behind their contractual guarantee. The insistence that Ecoshield charge a cancellation fee to a dissatisfied customer further reinforces the shady business practices and lack of sincerity in standing behind their guarantee. The disputed amount below is the entire payment for the services, except for the single visit where interior pest services were performed. I would be content with a simple waiver of the existing unpaid balance + cancellation fee of $359. Copy of contract available upon request.

  Business Response

  Date: 06/12/2025

  Dear *******,

  We understand your concern and appreciate the opportunity to clarify. As outlined in your agreement, our standard services focus on exterior perimeter protection, with interior treatments offered on a complimentary basis when specifically requested and access is available at the time of service. These interior applications are not part of the routine treatment plan but are provided upon request as a courtesy.
  Our records reflect an agreement that included a discount on the initial service, contingent upon completion of a 12-month service plan. When service is canceled early for reasons other than a qualifying relocation, the Annual Commitment Discount Payback applies. This was communicated during sign-up and is detailed in the contract documentation provided.
  While we strive to meet all service requests, punctuality and availability may vary based on technician schedules. That said, we remain committed to working with you toward a fair resolution within the terms of your agreement. If youd like to discuss this matter further or review options based on your account status, were happy to assist.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work from home in a client-facing role, and as a result, interruptions can have a negative impact on my business. That's why I put up THREE (3) "NO SOLICITING" signs on my property, each clearly visible to anyone attempting to approach the front door. There's a large sign in the grass, one on the door pillar at eye level, and one on the door itself.99% of solicitors respect these signs. I see them on the camera approach the property, read the sign, and smartly walk away to avoid a misdemeanor. But at 3:00pm on 6/3/25 an EcoShield representative came to my home, walked right past all three signs, rang the doorbell and knocked. I ignored him, figuring he'll notice ONE of the three signs. He lingered for 90 seconds, rang the doorbell AGAIN, and knocked louder. At this point I'm thinking "maybe this IS an emergency - or a city employee needing my help." So I interrupt my work, answer the door, and... he begins his pitch for pest control services. 30 seconds in, I say "my friend, is this a solicitation for services?" "I want to be your bug guy" he replies. Irritated, I tap my NO SOLICITING sign on the door, and ask him what it says."No soliciting."He then CONTINUES his pitch for pest control services. ...So I ask him to read the OTHER sign by his right foot..."No soliciting," he says. He then resumes his pitch: "Out of curiosity, man, if I could offer you some..."Speechless and behind on work, I say "please respect the property and have a good day." Even as I'm going inside, he keeps pitching. As a final insult, when the door closes, he walks diagonally across my grass in his boots. On purpose, maybe? Here's the interaction on video: ******************************************* And him walking across my lawn: ******************************************* Rather than file a police report for a misdemeanor trespass, I thought I would start with a BBB complaint to see what EcoShield had to say about their employee's conduct today.

  Business Response

  Date: 06/04/2025

  Hi *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the disruption and frustration caused by our representatives visit to your home, especially given the clearly posted "No Soliciting" signs and the nature of your work-from-home responsibilities.

  Your experience does not reflect the conduct we expect from our team, and we take this type of feedback seriously. We are addressing this internally to ensure the representative involved is made aware of the impact of their actions and that additional training is provided. If youd like to be added to our Do Not Knock list to ensure no further contact, please reach out to us directly at ******************************** with your full address. We appreciate the opportunity to make this right.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******