Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been approached by representatives several times over the last 12 months 2 occurred during the summer of 2024 and on 2 separate occasions during the spring of 2025. Both instances this year were by the same representative. We have no soliciting and no trespassing signs placed visibly on our property.. My wife has been approached without me being present and the representative said that he was going to wait until i got home from work to try and pitch me again. I have all necessary certifications, equipment and chemicals to work on my own property. Approaching my wife and infant when they are in the backyard by themselves is not something any professional should be doing without permission or without the head of the household present. I will be contacting the local authorities next time this happens and reporting it as trespassing.

  Business Response

  Date: 06/03/2025

  Dear ******,

  Thank you for bringing this to our attention. We take your concerns seriously and regret any frustration this experience may have caused your family.
  While our outreach teams are focused on sharing our services with the community, we understand that not all households wish to be contacted. We have reviewed your request and can confirm that your address has now been permanently added to our internal Do Not Contact list. We recognize the importance of homeowners feeling secure and undisturbed on their property. While we do not control individual sales representatives' judgment in every instance, we take this feedback seriously and are reviewing the matter internally to reinforce appropriate conduct expectations.
  Thank you again for taking the time to share your concerns. If there is anything further we can assist with, please dont hesitate to let us know

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with echo shield pest solution for a year and at the beginning the pest treatment they did inside and outside my house seemed ok, but then I started seeing brown spider like insects crawling around in my living room and my bedroom and I told them about it and they said they would have someone come out and and spray it. After that I saw some crawling things next to my shower So I called Ecoshield to cance and was told I still have some months on my contract. The orford me a $99 discount for the next what they call four more free visits if I was a satisfied or paid $2.99 to break the contract before time so out for the 99 dollars and then the last a treatment which was April 2025, I told them I had my last treatment now I want to cance.l Each time I call they act like they don't know what I'm talking about and they don't know that I want to cancel and it's always switching me over to someone else we try to get me to get back on All I want to do is just cancel my car my contract is up and I just want to cancel can you please help me with that because it's really becoming very annoying Thank you

  Business Response

  Date: 05/15/2025

  Hi *******,

  Thank you for bringing this to our attention. Weve reviewed your account and can confirm that your service has been successfully canceled, and no further treatments are scheduled.
  

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson ignored my posted no soliciting signs. He would not take no for an answer from me, waited for my husband instead of leaving when prompted and pressured my husband into a sale. Unfulfilled promises were made during that time, the service report on our account is false, no one entered our home or inspected the inside of our home or attic or made entry into our home for the initial treatment yet it is on our service report history. Come to find out, none of the pests promised are actually treated and there is a steep cancellation fee.

  Business Response

  Date: 05/14/2025

  Dear Ms. **************** you for reaching out and sharing your concerns. We apologize for any inconvenience or frustration youve experienced.
  After reviewing the information provided, we found that the service address listed is currently associated with a different account holder. In accordance with our privacy and account security protocols, we are unable to discuss or make changes to the account without authorization from the primary account holder.
  If you would like to be added as an authorized contact, we kindly ask that the account holder contact us directly to provide permission. Once that authorization is received, we will be more than happy to review the account details and address any concerns.
  We appreciate your understanding and are here to assist as soon as the appropriate authorization is in place.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised to take care of ********* bees and after payment told us their service did not take care of ********* bees. Cancelling contract which they wont do even though they cant complete contract. So sue me.

  Business Response

  Date: 04/28/2025

  Hi ****, 
  
  I want to sincerely apologize for the continued pest activity. I would love to help you get this resolved, however I am not finding an account with the information you provided. Please give me your correct account information and I will make sure you get taken care of. 
  
  Best, 

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in a year now, I have had salesmen from Ecoshield Pest Control come to my home. I have a clearly marked No Soliciting sign in front of my front door that cannot be missed. I was on my way today out of the garage when I noticed someone approaching my garage from the front door wanting to talk about their service, to which my neighbor is a customer. I informed him I was heading to work and didn't have time to talk. They asked if there was another time, I told him no and informed him that "there is a sign right there," and pointed to my no soliciting sign. He told me "we are required to knock on doors anyway." I asked him, "you are required to disrespect people's wishes on their own property?" To which he responded with "have a good day."

  Business Response

  Date: 04/22/2025

  Thank you for taking the time to share your concerns. We understand and respect your preference for privacy, especially when a No Soliciting sign is displayed. We sincerely regret any inconvenience caused by our teams visit.

  To prevent any future visits to your property, we would be happy to add your address to our internal Do Not Contact list. Please feel free to provide your address directly through this platform or by contacting our office, and we will take immediate steps to honor your request.

  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Shield pest control is very dishonest company. The representative that came to my door was very dishonest. I specifically asked if I'm able to cancel at any time and he says yes I just need to complete the first two services and then I can cancel anytime after that with no issues and no fees. Ever since that they've sprayed my property I still have the same pests so their product does not work. When I called to cancel the services the representative argued with me on the phone and would not cancel my service I finally had to just hang up because I was not getting anywhere and he refused to cancel my service. I was lied to buy the representative and I refuse to pay anything else with this company. Do not contract with this organization. They are fraud and they will try to charge you a huge cancellation fee. I want my services canceled immediately.

  Business Response

  Date: 04/28/2025

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of waiving the remaining balance of the now closed account with ********************** Pest Control is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield makes lots of promises related to pest control, they will tell you whatever you want to hear to get you to sign a contract. They will fail to deliver then it's impossible to get out of the contract without paying a hefty cancellation fee. $200 Do not do business with this company! There are better cheaper options.

  Business Response

  Date: 02/25/2025

  Dear ******,
  We understand your concerns and want to clarify that on 2/21/25, a confirmation email was sent to you confirming that your balance was waived and your account was closed. If you have any further questions or need additional assistance, please let us know.
  

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came to my house last summer. He told me very specifically that the charge would be $159 for the first two treatments and then $70 per treatment after that. I signed up for a year and have been charged $159 every single treatment since. When I called to complain, I was sent the agreement showing it was $159 per treatment and if I cancel early I will be charged $200. Ecoshield is scamming people all over the country. I have read tons of reviews and complaints about forged signatures, pushy salesman, sloppy work or techs being caught on camera doing absolutely nothing. They give you a "discount" at the beginning of the term so they can charge you that amount when you evenually try to cancel. I cannot afford this. The sales guy who came to my house lied to my face about the cost of services after the initial 2 services. He also lied about my neighbors using their service, which is just another tactic to get your money. DO NOT SIGN UP WITH THIS COMPANY. I haven't seen any other pest control companies that need to go door to door to get business. I also have read many reviews where people continue to be charged after cancelation. THIS IS A SCAM. I want to cancel and I won't pay another cent to Ecoshield until my agreement is canceled in full, in writing and at no cost. I've already paid enough to this grifter "company". DO NOT TALK TO THESE **** IF THEY COME TO YOUR DOOR. SLAM THE DOOR IN THEIR FACE.

  Business Response

  Date: 02/18/2025

  Dear ***,
  
  
  Thank you for reaching out. We appreciate the opportunity to address your concerns and clarify any misunderstandings.
  
  
  As part of our commitment to transparency, we send a welcome text that outlines key details, including the agreement terms, ****************** and the annual commitment discount. Our records indicate that you acknowledged and agreed to these terms by responding "Yes" to the welcome text. Additionally, your service agreement was sent to you on 7/18/24 and was accompanied by the two-step verification process, which was completed and signed by you.
  
  
  After reviewing your account, all charges appear consistent with the terms of your agreement. However, we understand your concerns regarding the information provided by our sales representative. If you have any supporting documentation, such as a screenshot or video of the conversation where a price reduction was discussed, we would be happy to review it further.
  
  
  We value your business and are here to assist in resolving this matter. Please let us know how we can assist further.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-23-24, a sales *** ******** ******) from Ecoshield knocked on our door, even though we have signs everywhere for no soliciting. I told him it was not a good time, he insisted that it would not take long & I insisted that he needed to leave or come back. Low and behold, he returned a few hrs later. He went on to explain what his company did, etc. After considering the options, *** continues to assure me that we "have the upper hand" because we are "able to cancel at any ********* can even be reimbursed for services rendered if the product fails to prove itself after the 2nd treatment has been applied." He was very pushy at this point, adding incentives, etc. He said he personally guaranteed our ***************** gave us his personal cell # to contact if we had any issues or find that the product just isn't working for us. According to ***, signature given that day was "to agree to the first 2 services, if we weren't happy with results, we can request a reimbursement, with no penalty." Fast forward 1 month, we called *** to let him know the product was still ineffective, considering the recent wasp stings my family had multiple times at our front door. After leaving a voicemail, we heard nothing back. I began to get nervous, thinking we got scammed. A wk went by, I left a 2nd vm, still no ***ly. So I texted him, these msgs can be found in the attachments. We also spoke on the phone 2x, again, *** reassured that everything would be taken care of- he said he was going to send another *** out to retreat, but at that point, we were done. 4 wasp stings in 2 wks after 6 wks (3) treatments- the solution clearly wasn't working for us, we also went through 4 cans of wasp spray during this time. When we finally got through to someone in CS, they said the *** was not authorized to say such things & in order to cancel we must pay $150 to break the contract. I refused & revoked their access to our our CC. Now they have sent us to collections. Not sure what to do now...

  Business Response

  Date: 02/18/2025

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given this information, it looks like your cancellation fee was already waived and the outstanding balance is for a service charge from June 2024. This service was announced to you by text, phone, and email. We also came out for a touch up in august and that's when you requested to cancel your account due to dissatisfaction. Unfortunately, tis service charge is left as your responsibility to pay. Please let me know if you would like to set up a payment plan. Otherwise, you can call in to ************ to make the payment over the phone. 
  
  Best, 
  

  Customer Answer

  Date: 03/03/2025

   
  Complaint: ********
  
  I am rejecting this response because: 

  Complaint: ******** (Res to the business that didnt go through 3 days ago as expected.) I am rejecting this response because: This was a complete scam from the beginning! The text that was sent to me during the "sign-up" process was described to me as an agreement to set up the initial visit. The **** *** ******, asked for my phone # in order to send me a text to schedule the 1st visit. He said all I needed to do was respond YES to set up the visit, so I did a quick reply "YES" without reading the details. We are definitely not the only customers who have fallen victim to this pushy, misleading, sales tactic! A quick ****** search will show hundreds of others who have similar stories. All throughout our neighborhood we have "No Soliciting" signs, yet this company felt that the signs did not apply to them. Sending **** out to verbally con homeowners into binding contracts by saying whatever they need to in order to get a phone # & then instruct the customer to quickly and simply reply YES. The homeowner is under the impression that the text is only to get the 1st visit scheduled-- this is shady, BAD BUSINESS! Conversations had between the sales **** and the consumers are not recorded, therefore, they can lie through their teeth, yet never be held accountable. I've never been sent to collections in my life, so for refusing to pay $150 for a faulty service- my credit score of 803 is going to suffer. Companies notorious for taking advantage of unsuspecting customers should be held accountable. ******************** is not a trustworthy company. The dishonest sales tactics **** use is how this company continues to stay afloat. Their services/product solutions did not work AT ALL, even after the "free touch-***** They tell their customers it takes a solid month for their ********************** to take effect. This is how they are guaranteed to get $150 for the 1st visit, $150 for the 2nd visit (@4-6wks) and then the collect $150 from the customers trying to cancel. Sincerely, ***** & ***** ****

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/07/2025

  *****, 
  
  Thank you for reaching out with this information. I absolutely understand where you are coming from and do apologize. Given the circumstances, I will go ahead and waive the fee on your account. As of now, your account is closed and there are no past due or due fees on your account. If there is anything else I can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against EcoShield Pest Control for their deceptive sales tactics, misleading contract terms, and unethical billing ************* evening, an EcoShield representative rang my doorbell, claiming that their company was offering complimentary pest inspections in the neighborhood. They insisted that several homes in the area had already been treated due to a severe spider and outdoor ant infestation. According to them, these pests were actively causing damage, and immediate treatment was ************ part of their "initial inspection," the technician did a quick, superficial check and then claimed to have found an infestation in our yard (ants) and home (spiders). They presented this as a serious issue, using fear tactics to pressure me into signing up for their service immediately.The sales representative spoke quickly and did not allow me adequate time to read the contract. Instead, he reassured me multiple times that I could cancel after the first two treatments if I was not satisfied. What he failed to mention was that canceling would result in a cancellation fee penalty.A few weeks later, we started receiving emails and letters stating that we owed money for future services. Confused, my wife and I attempted to cancel the service, only to be met with more deception. The phone representative confirmed the cancellation but conveniently failed to mention the cancellation fee. It was only after multiple calls and escalating threats from EcoShield that we were informed of the cancellation ***********, EcoShield has sent our account to ARM **********************, a collection agency, in an attempt to collect on this unjust charge. We never agreed to pay a penalty for canceling a service that was misrepresented to us from the beginning.I am requesting the following resolution:Immediate removal of this unjust debt and confirmation that our account has been fully closed without further financial obligation.

  Business Response

  Date: 02/04/2025

  Dear BBB,

  Please transfer this complaint to the Atlanta Georgia business, as it was accidently submitted to our business in ****************

  Business Response

  Date: 02/27/2025

  Hi,

  We appreciate you taking the time to share your concerns. Ive reviewed your account and want to provide some clarity regarding your service agreement and cancellation request. 
  
  Our records show that you signed up for a bimonthly service plan on 8/9/24 and confirmed receipt of the welcome text outlining the terms. While I understand that you were surprised by the cancellation fee, this policy is in place due to the initial discount applied at the start of service, as stated in the agreement. When I reviewed your account, I did not find any record of a cancellation request before the account was sent to collections. If you have any additional details on when or how you requested to cancel, Id be happy to take another look. 
  
  I know this situation has been frustrating, and I want to ensure we address it as fairly as possible.