Reviews

Review Details

• Review fromKaren S

  Date: 12/01/2023

  1 star

  Karen S

  Date: 12/01/2023

  I am so disappointed in this companys lack of professionalism, and how unethical their process is. *************, a touted Supervisor, stopped by my house soliciting Ecoshield pest program. Told me he was in the area offering a FREE trial spray. Was polite but extremely pushy, and would not take no for an answer. Pushy to the point where he started walking around my yard and when I confronted him, he addressed certain pest concerns that he saw that they could be addressed. I finally agreed to let them do their free spray as he was going to address some ********* ants that he saw on my deck. I told him I was not interested in a contract, and he assured me that I could do this on a month-to-month basis and cancel at any time, WITHOUT PENALTY OR ADDITIONAL CHARGES. Since his technician was in the area, he asked me to sign on his little pad to authorize the single treatment. Little did I know that I was signing for a full year. I took him at his word only to find that it was an utter lie.. The biggest disappointment is that I actually gave them a fair shot. I found during the process that I really didnt see any improvement on the areas that he promised their product was affective. I also ended up having to address a charge for a planned service that was never completed. I was at home that day, awaiting their arrival, only to get an email noting a charge for their service that day. When I called to address this with the local office, I got told that he mustve gone to the wrong address and that they would rectify it and send somebody out right away. They did finally get this done, but it took three different tries to get this done. I have made 4 phone calls, trying to cancel this program to no avail. They all tell me they understand my situation, but theres nothing they can do. I am done with this and ask that they follow thru with their promise to cancel the entire service with no addl charges. I hope their management team does the right thing.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience, and we deeply regret the frustration youve encountered. Its concerning to hear about the miscommunication regarding the service terms and the challenges youve faced when trying to cancel. High-pressure sales tactics and unfulfilled service promises are not aligned with the level of professionalism we strive for, and we understand how disappointing this has been.
  
  Wed like to take a closer look at your account to ensure that the cancellation process is handled properly and that no additional charges are incurred. Please reach out to our feedback team at ******************************** so we can investigate the situation further and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMarsha S

  Date: 10/28/2023

  1 star

  Marsha S

  Date: 10/28/2023

  In june 23, 2023 My 87 year old husban was approched by 3 ecoshield tech in our front yard asking to treat our yard, house etc for $169.00 , the treatment they asked for the payment to which I wrote a check for their fee. The teck then asked my to sign his electronic device., I thought I was signing for services rendered, and services paid type of deal. Little did I know at the time, that I was signing a subscription for more treatments, I received a call from a woman asking for another $169.00. I told her that I had already paid for the initial treatment and tried to cancel their sevices they say I signed a contract. Since then they have been calling, e-mailing, sending letters to turnover my account to a collections agentcy. I do not plan to give these people any more of my money! I am in the process of exploring my options, we cannot let these people continue to exploit us surely they need to be stopped. ***************************** **

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******, 

  Thank you for sharing your experience, and we deeply regret the frustration youve encountered. Its concerning to hear about the miscommunication regarding the service terms and the challenges youve faced when trying to cancel. High-pressure sales tactics and unfulfilled service promises are not aligned with the level of professionalism we strive for, and we understand how disappointing this has been.
  
  Wed like to take a closer look at your account to ensure that the cancellation process is handled properly and that no additional charges are incurred. Please reach out to our feedback team at ******************************** so we can investigate the situation further and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMickey B

  Date: 10/24/2023

  1 star

  Mickey B

  Date: 10/24/2023

  A young man came to our door and offered to treat the exterior of our home for $160 and we specifically asked him if we could agree to just a one time treatment and pay the $160 with no contract for future services to which he replied yes. we paid the $160 for a one time treatment and several weeks later received a bill for a monthly service contract. when we called to question this we were told we had signed up for a 24 month service agreement. The young man who came to our door uninvited lied to our face when he asked us to sign his I pad to complete the payment for the one time service. Now we are being billed $231 for a cancellation fee according to the representative we talked with today. Do Not do business with this company as they prey on the elderly and lie to them.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience, and we're sorry to hear about the misleading information and frustration you've encountered. Its concerning that you were told the service would be a one-time treatment, only to later discover a 24-month contract and a cancellation fee. This type of miscommunication is unacceptable, especially when it affects elderly customers.
  
  We would like to review your account to investigate this matter and ensure that the cancellation process is handled fairly. Please reach out to our feedback team at ******************************** so we can work toward a resolution and address any remaining concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromROD T

  Date: 09/29/2023

  5 stars

  ROD T

  Date: 09/29/2023

  What more can you ask for!?! Timely arrival, explained everything so that I understood what all was happening, took extra steps to be sure of good work = BOTTOM LINE = treated my home as if it were his own! AWESOME!

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ***,

  Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience, with timely service and a thorough explanation of everything. Its great to know that our team treated your home with the care and attention it deserves.
  
  If you ever need anything else, dont hesitate to reach out!
  
  Best regards,  
  Customer Feedback Team

   

• Review fromCherise B

  Date: 09/10/2023

  1 star

  Cherise B

  Date: 09/10/2023

  When I signed up for this service, I specifically asked if the 160 dollar payment would cover two services, and I was told yes, just two services. The salesman stated it was completely safe he had me sign on his iPad but did not allow me to see the contract and did not advise me that there was a 3 day right of recession. Later, after doing more research, I realized that I was locked in for a two year contract, and that I would receive service twice a quarter for 160 dollars EACH TIME. Whatever was shown to me on the iPad, was NOT in the contract that was later emailed to me. After reading reviews about the quality of the products, which are NOT organic and safe for pets as advertised, I believe this company is engaged in unethical and possibly fraudulent business practices. I had no intention of signing up for a long term contract and did NOT agree to sign up for that. There was no mention of a two year contract on the page shown to me on the iPad. I specifically asked if it would be on a short term basis and I would not sign anything long term or agree to any long term contract. In essence, the salesman LIED. The salesman also told me about my neighbors who had signed up as well, and it turns out that was a LIE too. They have now charged me a $200 dollar cancellation fee, and try to get you on the phone to hustle you out of canceling. Please dont make the stupid mistake I did.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience. We're sorry to hear about the miscommunication and frustration youve encountered regarding the contract terms and cancellation. Its concerning that you felt misled during the sign-up process, especially when you were expecting a short-term service and received a two-year contract instead. Transparency is key, and its disappointing that your experience didnt reflect that.
  
  We would like to take a closer look at your account to address the cancellation fee and investigate the situation. Please reach out to our feedback team at ******************************** so we can work toward resolving your concerns and ensuring this matter is handled appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromCARRIA W

  Date: 09/01/2023

  1 star

  CARRIA W

  Date: 09/01/2023

  I had a schedule appointment around June 9th 2023. I was having my front yard and back yard treated for Bees and bugs. My initial appointment went well and I decided to sign on with the company. I thought it would be a good company. I want to say when the Guy name *** came to spray the yard, I could see him on the camera he rang the doorbell. I spoke and said go ahead with the work I would be on my way. All the work was for outside, so I didn't need to be home. I guess I should have not said that I was on my way home. The guy representing the company Eco Shield walked to his car and pulled off without doing any work. I returned home less than 15mins later. the ************* was gone. I received a message from the company with a bill for service rendered in the amount of $140.00. I contacted the company that same day after looking at the cameras to verify what I already knew. This Fool charged me for work he did not do. I spoke with someone from the company explaining what had just taken place. The company said an investigation would take place. LIES LIES LIES. I called back to follow up and nothing had been done. I decided to cancel my contract with EcoShield and the company had the nerve to charge me $200.00 for a cancelation fee. This company needs to step back and take a good look at their hiring practices. All this company had to do was make their right wrong with me and I would still be a customer. ECO SHIELD must can afford to lose customers since they are not willing to fix issues caused by their team members. IF I COULD GIVE A ZERO RATING I WOULD.******* ** location.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi Carria,

  Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered with your service. Its unacceptable that you were charged for work that wasnt completed, and we regret that your concerns were not addressed after you reached out to the company. We understand your frustration, especially with the cancellation fee after this experience.
  
  We would like to investigate the situation further and work to resolve the billing and service issues youve faced. Please contact our feedback team at ******************************** so we can review your account and ensure that your concerns are properly handled.
  
  Best regards,  
  Customer Feedback Team

• Review fromMike M

  Date: 07/18/2023

  5 stars

  Mike M

  Date: 07/18/2023

  I had *********************** out today for my second treatment. He performed his job well. He hand cranked bug chemicals into the soil around the entire perimeter of the home. He broke out his 12 foot wand and knocked down all the cobwebs. Afterward, he sprayed the entire basement. When I asked him about a potential infestation of wasps in our 2d floor attic space he didn't hesitate and immediately followed me to investigate. He found some mud dabbers and sprayed the entire area, despite it being at least 110 degrees up there. I was completely satisfied with this ******************** did well by us.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your positive experience! Were thrilled to hear that ***** ****** provided such thorough and attentive service, addressing all of your concerns and going the extra mile. Its great to know that he took care of everything from the perimeter treatment to the attic inspection, ensuring your home is protected.
  
  If you ever need anything else, please dont hesitate to reach out. We appreciate your feedback!
  
  Best regards,  
  Customer Feedback Team

• Review fromAlthea C.

  Date: 07/14/2023

  1 star

  Althea C.

  Date: 07/14/2023

  The representative came to my door and got my attention by talking about mice in the community. He told me my bill was going to ****** bi monthly and I was getting that service. He never told me I was paying an initial fee for $169 in June and then another $169 in July a month later. I would not have accepted the service and he knows that. He also failed to tell me the different ways I could pay the bill he made it seem like it had to be done via automatic payment. I spoke to a customer service rep today (*****) and I requested she take my card off of automatic pay effective today 7.13.2023. Now, I see why he failed to tell the different payment options ( the customer care representative told me about the options) to make the payment so you could take the other payment in July. I did not budget for that money to come out of my account this month. I feel the representative that knocked on my door was a fast talking ******** and he represents the company. I strongly suggest you choose another company.

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We're sorry to hear about the miscommunication regarding the billing structure and payment options. It's concerning that the pricing and payment details were not fully explained upfront, leaving you with unexpected charges. We understand how frustrating this must be, especially when it disrupts your financial planning.
  
  Wed like to look into your account to ensure that your payment preferences are updated as requested and to address any concerns you have regarding the service. Please reach out to our feedback team at ******************************** so we can work towards resolving this situation.
  
  Best regards,  
  Customer Feedback Team

• Review fromCasey D

  Date: 06/07/2023

  1 star

  Casey D

  Date: 06/07/2023

  Waste of money! Still had ants and other bugs everywhere! They will charge you an arm and a leg and then keep you on the phone forever when you try to cancel. The $200 early termination fee is ridiculous. If you can cut my bill in half to keep me as a customer, you can waive the cancellation fee. Im moving and dont see you as an asset to take with me. Plain and simple

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We understand how frustrating it is to continue dealing with pests after paying for a service, and we're sorry that the results didnt meet your expectations. The challenges you've faced with the cancellation process and the early termination fee are also concerning.
  
  Wed like to review your account to see how we can assist in addressing these issues, including the cancellation process and fee. Please reach out to our feedback team at ******************************** so we can work toward resolving this matter and making sure your concerns are handled appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromRicky C

  Date: 05/13/2023

  1 star

  Ricky C

  Date: 05/13/2023

  The problem is that all the bugs head straight for your home .I had to go buy extra bug killer used almost 3gals and now Im going to have to spray more . I CALLED TO CANCEL THE ***** OFFICE WAS NICE AND UNDERSTOOD BUT THE PROBLEM IS THE PEOPLE THEY SEND YOU TO TO CANCLE DO NOT NO HOW TO LISTEN IR SHUT UP AND JUST DO WHAT YOU ASK IT TOOK 2 HOURS ON THE ***** TO CANCEL AND NOT UNTILL I LOST IT AND REALL LOST IT DID THE PERSON DO WHAT I ASK SO ( DO NOT GET HOOKED INTO THIS COMPANY YOU WILL REGRET IT )

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We're sorry to hear that your pest issues continued and that the cancellation process was so difficult and frustrating. Its important that requests like yours are handled promptly and professionally, and we regret that this was not your experience.
  
  Wed like to review your account and ensure that your cancellation is fully processed without further issues. Please reach out to our feedback team at ******************************** so we can ensure everything is resolved properly and that you have no further inconveniences.
  
  Best regards,  
  Customer Feedback Team