Complaints

This profile includes complaints for Waffle House's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Waffle House

  5986 Financial Dr Norcross, GA 30071-2949

• 

  Waffle House

  1021 Dillerville Rd Lancaster, PA 17603-2613

• 

  Waffle House

  708 Davis St Scranton, PA 18505-3506

• 

  Waffle House

  933 S State St Clarks Summit, PA 18411-1755

• 

  Waffle House

  5424 Whipple Ave Canton, OH 44720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to waffle house at 1:22 am...no server or cook..sat there for bout 5 mins server come in looking disgusting..still no cook..all the tables was dirty ..so, we left it was bout 8 people waiting

  Business Response

  Date: 07/05/2023

  Unfortunately, we have no record of this customer contacting us directly via our online contact platform, therefore affording us an opportunity to attempt to address their concerns prior to their contact with the Better Business Bureau.

  We would like to have the appropriate person follow up with customer regarding their concerns. However, in order for that to happen, we need the customer to complete the Contact option on our website www.wafflehouse.com.making sure to select the specific location they visited, date and time of visit, details of their concerns, as well as their name and contact information. Once the online option is completed, a report will immediately be transmitted to the appropriate ***************** team or franchise owner of the location visited for review and follow up with the customer based on our protocols and procedures in place for addressing customer concerns.

  We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our online contact option at their earliest convenience in order to avoid any further delay in them speaking to the appropriate party to address their concerns.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/23 I entered your restaurant located at **************************** & placed my order - after a long wait I inquired where my order was & why it was taking so long since people who had entered after me were receiving their orders - I was advised "they" kept giving away my sausage with other orders - I then requested a refund, ticket #********* in the amount of $14.40, and was provided the refund receipt - TODAY IS 6/21/23 AND I STILL DON'T HAVE MY MONEY - no one answers the phone at the restaurants or your corporate location, so I had to take time out of my day and waste gas driving all the way back to this location only to be told I have to continue waiting until someone gets back to me - I spoke to the manager, *******, who was very nice but unfortunately could not assist me right away - I want to be reimbursed for this meal BUT now also want to be compensated for my time and gas in needing to drive all the way back to the restaurant since no one answers the corporate office or restaurant phones - please get back to me ************* my money!

  Business Response

  Date: 06/21/2023

  We are in receipt of these comments entered by the customer via our online contact form earlier today. Our records indicate the customer's transaction was voided in our system. In these situations, the customer will see a pending charge from ********************** until the restaurant settles the days transactions. At that time, the pending charge disappears and the customer should not see an actual charge posted on their account.

  We have reached out to our bank as well as the customer's bank for assistance in confirming the pending charges were released rather than posting to the customer's account. However, we've received notification from the customer's bank that their contact person will not be available to assist with our request until Friday of this week at the earliest. Once we have the information we've requested from both banks, a ***************** member will reach out to the customer with the confirmation.

  Customer Answer

  Date: 06/21/2023

  Per Waffle House response, I will wait to hear back from them on Friday. Until then, I will research my bank account to see if the charge was voided. Someone still should have advised me of that so I would not have wasted time driving there. It would have also been helpful for their staff to answer the phone as well. They need to better communicate with their customers!

  Business Response

  Date: 06/28/2023

  Despite our best efforts and multiple attempts to confirm with the bank, we unfortunately have not received any response regarding the release of pending funds back to the customer's account. We will continue our attempts to work with the bank to resolve this customer's concerns.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20215293
  
  I am rejecting this response because I still need to be compensated for wasted time and gas when attempting to contact the company regarding the concern. They NEVER answer the phone! Also, the fact that I had to wait so long while in the restaurant only to never get my order since the staff kept giving part of my order away! I need coupons for free meals or something.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/28/2023

  Unfortunately, since we do not utilize Point of **** systems in our restaurants, the software used to make online ordering a possibility in our restaurants disables the phone system; therefore, preventing any attempted incoming calls from getting through to the restaurant. However, the Division Manager attempted to reach the customer regarding their other service-related concerns, but as of 12:11 pm on June 26th, there is no indication that he ever received a return call. We encourage the customer to return the Division Manager's call at their earliest convenience to discuss any reasonable resolution requested beyond the customer not being charged for their order.

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20215293
  
  I am rejecting this response because: you are telling a LIE!!! No manager has EVER reached out to me! Take care of your repeat customers!!!!!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This about Waffle House located at *********************************************************. I arrived around 2:50 a.m. The door was fully unlocked seemed that it was open. I walk in and there is nothing informing me of the fact that there was short staffing, and that it needed to be closed. However, it is advertised as open 24/7. As such, this is poor guest service. I am requesting the *** Investigate make corrections to have the store meet guest expectations.

  Business Response

  Date: 06/08/2023

  Unfortunately, we are not immune to the staffing crisis plaguing every industry across the country. Therefore, if the ***************** Team or franchise owner of the location feels a staffing shortage and/or inexperience of newly hired Associates will hinder the customers experience,they may choose to temporarily alter from our standard 24/7/365 full service business model by closing a unit for a shift or more, close-off sections or seats, offer dine-in service only, offer to-go only service, not accept orders over the phone, offer a limited menu, ***** an Associates request to work alone in order to complete prep and/or cleaning assignments, etc. These decisions are made on a local level based on their staffing reality. This combined with the fact that changes to online listings take ***** hours to be reflected, updating hours online when one of the decisions have to be made is not a feasible option.
  
  If this customer would like to speak to the ***************** team or franchise owner of the specific location they attempted to visit regarding their need to temporarily alter from our standard business model, we urge them to contact us directly via the online Contact option listed on our website, making sure to select the specific location they visited, date and time of visit, details of their experience and a phone number where they can be reached. Once completed, the appropriate parties will receive an official report with the feedback provided for review and follow up with the customer.
  
  We apologize this customer was unable to enjoy their experience as anticipated, appreciate their patience and understanding as we work diligently to rebuild our workforce so we may return to our standard 24/7/365 full service business model, and look forward to contacting us directly at their earliest convenience if they would like to speak to someone regarding their recent experience.

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20154202
  
  I am rejecting this response because: the corporation has the ability to contact me directly. As for staffing shortage, I work in a job where I prevent individuals who can become deadly. There is a way to organize to prevent closure. This is Waffle House's problem, which they fail to take responsibility for. I have no empathy, nor sympathy for the consequences they are reaping.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/08/2023

  As previously stated, we are working diligently, as is every other industry, to rebuild our workforce post pandemic.

  Additionally, as previously stated, the ***************** team or Franchise owner's need to alter from our standard full-service business model are decisions they have made based on their staffing reality at the time and are therefore best addressed by them.

  If the customer is not willing to contact ** directly as we requested and provide the necessary details we previously outlined, then unfortunately there is nothing more that can be done for the appropriate party to contact them in an attempt to address their concerns.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2023 at 9:58 a.m I was charged **** in other charges other than Inclusive Tax.

  Business Response

  Date: 06/05/2023

  Unfortunately, we have no record of this customer contacting us directly via our online contact option, therefore affording us an opportunity to investigated and address their concerns prior to their contact with the Better Business Bureau.

  We would like to have the appropriate ***************** team or Franchise owner follow up with the customer. However, in order for that to happen, we need them to complete our online contact option via our website, making sure to select the specific location they visited, date and time of visit, details of their concerns, and a valid contact number where they can be reached. Once completed, their feedback and contact information will be immediately transmitted to the appropriate parties for review, investigation, and follow up with the customer.

  We apologize for any confusion and look forward to the customer completing the necessary information via our online contact option at their earliest convenience so the appropriate person may follow up with them.

• Initial Complaint

  Date:06/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 9:08 your **********:/ ********* **, on hwy 14 near interstate 65, had 6 employees working, the lady says were taking to go orders only. So sick of people just choosing how this business operates. Absolutely no excuse except for the employees being lazy and manager not there or doing their job.

  Business Response

  Date: 06/05/2023

  Unfortunately, we have no record of this customer contacting us directly via our online contact option, therefore affording us an opportunity to address their concerns prior to their contact with the Better Business Bureau. Had they done so, someone would have been able to explain that we are not immune to the staffing crisis still plaguing every industry across the country. Therefore, if the ***************** Team or franchise owner of the location feels a staffing shortage and/or inexperience of newly hired Associates will hinder the customers experience, they may choose to temporarily alter from our standard 24/7/365 full service business model by closing a unit for a shift or more, close-off sections or seats, offer dine-in service only, offer to-go only service, not accept orders over the phone, offer a limited menu, etc. These decisions are made on a local level based on their staffing reality.
  
  If the customer would like to speak to the ***************** team or franchise owner of the specific location they attempted to visit regarding their need to temporarily alter from our standard business model, we urge them to complete the Customer Contact Form on our website, making sure to select the specific location they visited, date and time of visit, details of their concerns, and include a phone number where they can be reached. Once completed, the appropriate parties will receive an official report with their comments for review and follow up with them.
  
  We apologize this guest was unable to enjoy their visit as anticipated and for any inconvenience. However, we appreciate their patience and understanding as we work diligently to rebuild our workforce so we may return to our standard 24/7/365 full service business mode and look forward to them completing our online contact option at their earliest convenience if they would like to speak to the appropriate ***************** team or Franchise owner.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20140800
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  there was not a shortage of employees. 

  Business Response

  Date: 06/05/2023

  As previously stated, if this customer would like to speak to the ***************** team or Franchise owner of the specific location they attempted to visit regarding their decision to alter from our standard 24/7/365 full-service business model, we encourage them to contact us directly via our online contact option available on our website. This has yet to be done.

  If the customer is not willing to do so, there is nothing more we can do to attempt to address their concerns.

• Initial Complaint

  Date:06/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/28/2023 I called in to place a pick up order at the hwy 98 location, right next to subway, anyway the first time I called was around 9:25pm, I was greeted and asked to hold briefly, so I did. After a few minutes, a different voice joined the call. She said her name was *****, and I began telling her my order. The phone disconnected. I called back immediately, it was still *****, her voice was low and slurred as if she'd just woken up. I ended up having to repeat my order two more times and was also hung up on again. Upon arriving to the waffle house, I saw one server on her **** calling out a order, and another server sitting in a booth, phone in hand, completely asleep laying across the table. I ask the coherent waitress about my call in pick up order and explain my multiple attempts at placing my order and how this is outrageous, my server woke up but still did not respond to me or apologize. I left. She was clearly on something. Trashy.

  Business Response

  Date: 06/05/2023

  Unfortunately, we have no record of this customer contacting us directly via our online contact option to make us aware of their concerns therefore affording us an opportunity to investigate prior to their contact to the Better Business Bureau. 

  We would like to have the appropriate person follow up with the customer. However, in order for that to happen, we need the customer to complete our online contact form making sure to select the specific location, date and time of their interaction with **, details of their experience, their name, and a valid phone number where they can be reached. Once completed, the details provided will be immediately transmitted to the appropriate ***************** Team or Franchise Owner for review, investigation, and follow up with the customer.

  We apologize this guest was unable to enjoy their experience as anticipated and look forward to them completing our online contact option at their earliest convenience so someone can follow up with them to discuss their concerns.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They changed the menu recently. Double hash browns a dollar instead of 50 cents. Eggs there isn't an upcharge and I've been getting charged 50 cents each additional one. This has happened more than once. No where does it say an upcharge for eggs.

  Business Response

  Date: 06/05/2023

  Unfortunately, we have no record of this customer contacting us directly, therefore affording us an opportunity to discuss their concerns prior to their contact to the Better Business Bureau. Had they done so, we would have been able to explain that our menus historically change several times a year. On our most recent menu change that went into effect on May 2nd, the upcharge for upgrading a single hashbrown to a double hashbrown did increase from $.50 to $1.00. Furthermore, we would have been able to clarify with the customer that if add-ons are available free of charge, they would be listed as such on our menu. Clearly by the image the customer provided, the meal specifies "two eggs" and does not state anywhere that any number of eggs can be added free of charge.

  We apologize if this customer is unsatisfied with our menu change that went into effect over a month ago or for any misconception they had in understanding menu pricing when it comes to add-ons to a listed meal. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original complaint:On 03/03/23, between the times of 10:00am and 10:30am, I went to the Inwood, ** location. I was at the register where a dark hard young woman was taking orders. There was nobody else waiting at the register with me at this time. She was writing two receipts or tickets, and was chatting with another worker so I continued to wait for her to be done. She had looked up at me and the other worker behind her had also seen me waiting. She checked her phone and continued to chat with the worker behind her. She then walked away from me, the worker behind her following. The couple at the diner bar eating was looking confused, as was to why I wasnt being served, and was ignored. The worker then went to the stove area across and to the left of me and looked at me, she stood there eating her own food while I waited a moment more. The other worker would not re-approach the register either. The workers were not working. Nobody was cooking or checking anybody out. They just looked at me and ate their food. One other couple who was there, possibly Hispanic, whom was there before me, seated at a table was not served, not even drinks. The worker had also looked at them because they were looking through the kitchen to see what was going on. At this point I could see I wasnt going to get served. After I waited there a moment a man came behind me to pay his ticket and the worker started over to get his ticket. I left, and never got my food. Im not sure why I would be refused service here, but would like some clarity.I had made numerous attempts to contact through their website. I was told I had gotten a phone call and voicemail from Division Manager *********************************. I did not recieve it, was given his phone number to call. I called and left a voicemail. My call was not returned. I sent another email through the website I requested to be emailed so that no calls were missed. He apologized for me not being greeted. That was not my complaint. he stopped responding

  Business Response

  Date: 05/22/2023

  We are in receipt of the comments entered by this guest as well as their partner. Our records, as well as the images provided by this customer to the ********************, show the Division Manager emailed the customer apologizing for their experience. Furthermore, in the Division Manager's email, we do see he apologized to the guest and explained their ongoing efforts to coach Associates regarding greeting and attending to all customers. This customer and their partner both received a voucher good towards a future visit for their inconvenience due to the restaurant being short staffed at the time they entered.

  We feel our Division Manager adequately addressed the customer and the partner's concerns and has coached his staff accordingly.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 19848960
  
  I am rejecting this response because:

  My complaint was not that I was not greeted. I also asked for an explanation. I was not previously told they were understaffed, and there were three visible employees there at the time with very minimal customers in the store. The employees were also not doing work. Like I mentioned I was right in front of her waiting for her to take my order. She left the counter to stand around, and eat her food. Another worker was standing there talking to her. Nobody was cooking, waiting tables, taking checks, cleaning, etc. She then went to take the check of the person behind me while I was waiting first at the register counter. I also only received and reply and ****** after attempting to contact them numerous times. Being understaffed was clearly not the issue. Me not being greeted was not the issue. I was clearly refused service and asked for an explanation. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2023

  We apologize if this guest does not agree that the findings of the investigation by the Division Manager determining the restaurant was not fully staffed. Had the guest had been able to accept his original attempt to call, he would have been able to personally explain to them, as he did with their partner, that the location was in fact understaffed.  

  As we've already stated, we feel the Division Manager adequately address the guest's concerns, coached the staff accordingly.  Therefore, we consider the matter fully addressed and closed.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 19848960
  
  I am rejecting this response because: the restaurant did not appear in any way understaffed with minimal customers, workers being able to stand around, eat food and appropriately serve the customer behind me. Understaffed or not they were able to appropriately do their job to the point of standing around. Understaffed and busy, is understandable. I was told I received a call and voicemail that I never got. I called the Division Manager after hearing that, he did not pick up to I left him a voicemail and still did not hear back so I requested a reply through email so that would not be missed. He did not accept my original attempt to call. My partner never received a phone call or was provided with the division managers number. They never received a personal explanation. They sent a complaint through the Waffle House website. Then received a coupon in the mail. I still never received an explanation as to why this individual did not serve me when there was adequate time to do so. Again, I was right at the register with her, she saw me, and decided to walk away, eat her food instead, look at me more, then re-approach to serve the customer behind me. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint on the companies website about bad service I received at one of their restaurants and the company has not contacted me in regards to the incident.

  Business Response

  Date: 05/11/2023

  Unfortunately, we have no record of any customer complaint filed under this person's name or email address. We do show record of a report filed under the phone number this person provided the BBB, however the name, email, nor physical street address match what this person provided to the BBB as their information.

  On the report filed with the matching phone number, we show the customer contacted ** on 5/8/23 at 10:41 am regarding a visit on 5/4/23 at 8:00 pm. That report is noted within one hour of receipt that the District Manager spoke to the customer. However, as previously stated, the name, email, nor physical address provided match what this person provided to the BBB, therefore we cannot confirm the report we are looking at was filed by the same person.

  Regrettably, if this person is not willing to provide accurate information to the BBB or to **, there is nothing more we can do to look into their allegations.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20042321
  
  I am rejecting this response because: I have attached proof that I filed a complaint on their website and they have failed to respond to me. Please process this complaint on the BBB website.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/11/2023

  Once again, we have no record of a report being filed using our website contact form on www.wafflehouse.com or by using the Contact Us button on our ************ pages under the name '***************************' provided by this person. Unfortunately, we cannot locate comments under a name that does not exist in our system. Furthermore, there is no record of any customer comments in our system that include what is shown typed in the provided screenshot. Since we have no record of what she alleges, we can only assume her comments were entered on some sort of third party complaint platform such as pissedconsumer.com or complaintsboard.com, which are not services we subscribe to and were therefore not received by **.

   

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20042321
  
  I am rejecting this response because: I provided proof and I would like to have this matter looked into with someone higher up within the company. I filed the complaint, and no one has responded to it. The proof I provided should be enough to move this complaint forward.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th at 10:58pm I entered the waffle house. Waited patiently as the woman server took a break and the lord boisterous male server made several inappropriate jokes and served the 2 gentlemen in front of me. Even he was ready to take my order, he asked what would I like, I stated the two egg breakfast. He said what's that. I says the one with bacon and eggs. Add I looked for it on the menu, I pointed to which item I was speaking about because I could tell he was being very smart alick. Then he said what's that say, I said what do you mean, then he says, it got words on it don't it. I said you know nevermind and I calmly walked out. I was too tired to discuss anything further. The female server asked was I good as I excited. I didn't respond. That was horrible service. I was the only customer in there. ********************** #**** ***************************************** **************

  Business Response

  Date: 05/08/2023

  We are in receipt of the comments this customer entered via our online contact form on 5/6/23 at 11:18 pm. Our records indicate the customer was contacted by the Division Manager by 7:30 pm the following day. His notes indicate he adequately addressed the customer's concerns during their conversation.