Complaints

This profile includes complaints for America's Value Channel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  America's Value Channel, Inc.

  5933 Peachtree Industrial Blvd STE C Norcross, GA 30092-3419

  
• 

  America's Value Channel, Inc.

  1000 Laval Blvd Lawrenceville, GA 30043-5913

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a piece of art on October 7 2024. As of October 15 the item still hasn't even shipped and it says 5 to 7 days. I called the customer service number and the lady was very nice and said that she just works for the TV station and would have to reach out to them. Still hasn't shipped. I have bought numerous pieces of art from AVC art auction and this will be the very last.

  

  Business Response

  Date: 10/23/2024

  Dear BBB,
  Thank you for the opportunity to respond to Mr. ******** complaint regarding his order with us.
  We understand Mr. ******** frustration and would like to clarify our shipping process for Fine Art purchases. Our standard ship time is 7-14 business days. Mr. ****** placed his order on October 5, 2024, and it was shipped on October 7, 2024. According to our tracking information, the item was delivered to him on October 18, 2024.
  While we strive for timely deliveries, we have experienced delays due to the recent impact of two major hurricanes in the areas surrounding our shipping warehouses. This has affected FedExs delivery times, which we regret.
  We have made multiple attempts to reach Mr. ****** via phone and email to confirm that he has received his item and to address any concerns he may have.
  We appreciate Mr. ******** understanding and patience during this challenging time, and we are committed to providing him with the best service possible.
  Thank you for your attention to this matter.

  ****** **********

  Office Manager 

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  do not recall the exact date.,but within the past 35 days. I purchased the "last ***** ******* silver half dollars item number 905-5105 total cost was $35.00 plus the "fees". I never received the coins. The company even telephoned me thanking me for the order. Now nothing, as I never received anything from the company. Looks as if I was taken advantage of, by a TV salesmen. So sad. Hope this helps others.

  

  Business Response

  Date: 05/17/2023

  We sincerely apologize for the confusion regarding our shipping terms and conditions and for any inconvenience this has caused. We understand how frustrating it can be when you're eagerly awaiting a package. 

  Our standard shipping terms are **** business days from the time that the order is placed. Your order ******* was placed on 5/2/2023 and shipped on 05/08/2023. according to the tracking number sent to you, the items were delivered on 05/15/2023. I personally reached out to you via phone on 05/16/2023 to confirm delivery but only received a voicemail. 

  At AVC we strive to provide a seamless and timely delivery experience for all of our customers, and deeply regret that we fell short of your expectations. Thank you for your support and we look forward to serving you better in the future. 

  AVC Management

   

   

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been the successful bidder on several pieces of art from Americas value channel/ The fine art auction. I kept 4 pieces and requested a cancellation on 2 pieces. Then I went to bid on another piece to be told my account was blocked. Called costumer service and was told they blocked me due to the cancelations. I was never told these cancelations would result in my account being blocked. I have left messages stating I didnt know and asking for a second chance now that I know. They will not return my calls to talk about this. I simply want my account to be reinstated to give me a second chance . I will not cancel or return anything now that I know.

  

  Business Response

  Date: 04/12/2023

  ********************** was the successful winner of 7 pieces that were being auctioned on our live Fine Art show with her first purchase made on 10/30/2022. Since then, she has cancelled 3 items in the past 6 months.

  11/02/2022- Order ******* was cancelled by ********************** as the item was not within her budget.

  1/17/2023- Order ******* was cancelled by ********************** as she stated that she changed her mind regarding her purchase. At this time, the cancellation policy was explained to her over a recorded line. She was informed that due to the nature of our business as an auction house, we sell one ofitems and unlike many auction houses, cancellations and returns are periodically allowed given the circumstance.

  3/29/2023- Order ******* was cancelled by ********************** stating that she changed her mind as this item was not within her budget. At this point Ms. ********** account was at a 40% cancellation rate, which is outside of our company policy allowances. Her account was blocked on the same day.
   On 4/4/2023, ********************* reached out to our customer service department to discuss the reason for her account being blocked. Our policy was once again explained to her over a recorded line.
  We have reviewed her account per her request and listened to all calls regarding her purchases and cancellations. At this time, we cannot unblock her account as her last cancellation was less than 30 days ago.
  As a business, we strive to provide our customers with the best possible service and experience. Unfortunately, high cancellation rates can impact our ability to do so. However, I would like to emphasize that we do not suspend accounts without cause, and we always provide an opportunity for our customers to rectify the situation before any action is taken. We graciously allowed ********************** this opportunity on 1/17/2023 by reviewing our policy with her.
  We have notated Ms. ********** account and will review it again in 6 months.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19901395
  
  I am rejecting this response because:
  I do agree that I have been the successful bidder on 7 pieces of art and cancelled 3. At the beginning of the show, the rules state that returns are allowed up to 7 days and that is all it states. There is no mention of a limit on such returns. Every time I called customer service I spoke with a customer service representative that said they would call someone to see if it could be cancelled and let me know. When talking to the representative later I was told yes it could be cancelled and it was. I was never told or warned that my account was in jeopardy. Had I known I would NOT have cancelled any purchased pieces. I just was never told, never received paperwork on this policy, and never warned during any cancellation. I really do understand that this would take a toll on the business and I am really sorry. I just want a second chance to be a good customer knowing what I know now.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/18/2023

  I have reached out to ********************** and reviewed the policy with her. 

  I also unblocked her account and explained that any additional returns or cancellations will result in her account being blocked. 

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some coins on 12/5/2012 and on 1/22/ 2013. I recently wanted to check the value of the coins on Anacs. Only to find on the back of the plastic container supposedly from Anacs the verification number was rejected. However on the order form the listed number from AVC (******) and (******) and (******) were direct numbers on Anacs verification site. However none of the coins on the verification site are the coins that I purchased. So the number on the back of the coins would not come up on the Anacs verification site. When I called AVC's customer service they denied any knowledge nor took any ownership for their misleading practice. When my receipts and their order form verify the fact.

  

  Business Response

  Date: 04/05/2023

  I am sorry to hear that you have had a negative experience with our company and that you feel that we have engaged in deceptive practices. Please accept my sincerest apologies for any frustration or inconvenience this may have caused you.

  I have reached out to you via email and phone requesting additional information as we have no records of any orders placed by ******************************** 

  As a company, we take these types of allegations very seriously and we would like to investigate the matter further. Could you please provide us with more details about the specific issue you encountered so that we can better understand the situation and take appropriate action to address it?
  We are committed to providing our customers with the highest level of service and transparency, and we do not condone any behavior that goes against this commitment. We appreciate your feedback, and we will do everything we can to ensure that we address this matter appropriately.
  Please feel free to contact us directly if you would like to discuss this matter further or if you have any additional concerns.