We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Wholesalers

Prime House Direct, Inc.

This business's accreditation status is suspended and currently under review.

Reviews

This profile includes reviews for Prime House Direct, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prime House Direct, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.38

    Average of 276 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michelle H

      Date: 07/27/2023

      Michelle H

      Date: 07/27/2023

      I puchased several cuts of meat. Truckload box special and their ribeye special for $39.99. Burgers were tasteless. T-Bones were slimy with a smell and moochie. I am afraid to try anymore. They answered my email, sent me general manager # and they have not returned my call. I just want my money back. The salesman told me I could get a complete refund and I want my money back. I do not want to risk getting myself or family sick.

      Prime House Direct, Inc.

      Date: 07/31/2023

      We appreciate you reaching out to Prime House Direct. Please call Rob ************ (texting works too) or email your receipt and contact information to ********************************** we are committed to 100% customer satisfaction and look forward to hearing from you soon.

    • Clutch R

      Date: 07/26/2023

      Clutch R

      Date: 07/26/2023

      Was curious about the 20 ribeyes deal, but the friendly reps helped me with so much more! They have vacuum sealed bundles of beef variety. I bought the beef pack, and *********** hooked me up with the seafood pack FOR FREE (my wife loved it!) cant wait till they come back into town. They told me about the half cow deal, which Im considering doing with a neighbor. These are NOT the meat guys going door to door. This is a reputable company, with knowledgeable staff, and great prices!!

      Prime House Direct, Inc.

      Date: 07/28/2023

      Thank you for submitting a review! Prime House Direct is thrilled that you had a stellar experience purchasing from Prime House Direct's Gigantic Truckload Meat Sale. Customer Satisfaction is our top priority, we appreciate you letting us know we were successful.

    • Zane N

      Date: 07/10/2023

      Zane N

      Date: 07/10/2023

      Compete waste of money, some meat was bad, what wasn't bad was awful, worst meat I've ever had in my life.

      Prime House Direct, Inc.

      Date: 07/28/2023

      Thank you for reaching out to Prime House Direct. We guarantee all of our products - You did not provide any details related to your purchase, (date, location, etc) or upload a receipt. There is no contact information for us to call you. Grab your receipt and give our GM, Rob a call ************. Customer satisfaction is our number one priority. We look forward to hearing from you

    • Jack W

      Date: 06/24/2023

      Jack W

      Date: 06/24/2023

      Great deals and excellent customer service from the guys in ********. Gave me extra extra discounts!! Thanks **** and ****

      Prime House Direct, Inc.

      Date: 07/28/2023

      We appreciate you leaving Prime House Direct a review. Customer satisfaction is our top priority.

    • Joe O

      Date: 06/09/2023

      Joe O

      Date: 06/09/2023

      Unbelievable service and quality of food. Forever a return customer

      Prime House Direct, Inc.

      Date: 07/28/2023

      Thank you!

    • Darien K

      Date: 06/09/2023

      Darien K

      Date: 06/09/2023

      Great service!!! Great steaks! Will definitely come back for more!
       

       

      Prime House Direct, Inc.

      Date: 07/28/2023

      We appreciate you leaving a review. Customer Satisfaction is our goal!

    • Jacque M

      Date: 06/08/2023

      Jacque M

      Date: 06/08/2023

      Great meat terrific prices, a wonderful deal with buy from them again

      Prime House Direct, Inc.

      Date: 07/28/2023

      Thank you for leaving us a review! We look forward to seeing you again soon.

    • Pat G

      Date: 06/07/2023

      Pat G

      Date: 06/07/2023

      Thank you **** for the great deal we appreciate you thank you prime house, direct we love your steaks

      Prime House Direct, Inc.

      Date: 07/28/2023

      Thank you for leaving a review!

    • Michelle C

      Date: 06/07/2023

      Michelle C

      Date: 06/07/2023

      ****, ** *********************************** (Advance Auto Parts Store parking lot. 06/07/23 I saw an add on ********* Liked their page. Then a couple days later in my ******** feed it showed they were coming into the area I live. On their post they had a contest to like, comment, & share their post to win a $50 box of ribeye steaks. In which I ended up winning. Showed up and they said, they couldn't find the post. So I showed them my screenshots of them stating I was the winner. Plus I reposted on my page that I had won. Which I noticed they deleted that post in its entirety. And they also wouldn't honor the $50 off anything that I printed off their website for their sale. A total scam! I do still have the screenshots. Plus they had 2 locations on there post. The one on the top of this complaint and the other address doesn't even exist. *******************************************************************. ************ states it gets all its meats from the mid west. But they are located in *******. I should've seen the red flags prior. I wasted an hour if my precious life on this scam!! Good thing I was smart enough to not buy anything. Not an A+ company. Buyer beware.

      Prime House Direct, Inc.

      Date: 07/28/2023

      Our company headquarters are in ******* - we purchase our products from suppliers across the country. The contest is not to win a Free Box of $50 ribeyes- ******** winners are gifted Prime House Direct products. I am not clear as to which location you are referring to - I can assure you ******** Winners is not a scam as we gift ***** boxes each week at each of our 16 locations.

    • Lynda C

      Date: 06/07/2023

      Lynda C

      Date: 06/07/2023

      Do NOT buy. Got supposedly a $700 box for $250 plus 4% card fee. All that was in it was 18 pieces of meat - 4 burgers, 4 roast strips, 2t-bone, 2 rib eye, and 6 round breakfast steaks. Got this in ****, ** this morning. SCAM! Give me my money back!!!!

      Prime House Direct, Inc.

      Date: 07/28/2023

      Please give our GM Rob a call ************ - have your receipt handy so we are able to access your purchase. Thank you for contacting Prime House Direct

    This business's accreditation status is currently suspended and under review.

    suspended BBB accredited business seal

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.