Complaints

This profile includes complaints for Frank W. Cawood & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Frank W. Cawood & Associates, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Frank W. Cawood & Associates, Inc.

  103 Clover Green Peachtree City, GA 30269-1672

  
• 

  Frank W. Cawood & Associates, Inc.

  PO Box 2062 Peachtree City, GA 30269-0062

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my father **** *******. My dad is 82 years old and is easily persuaded to purchase items like this without any understanding of who is selling the information. He believed he was buying a peer reviewed book, direct from a reputable publisher. When he ordered this book it was priced at $36.00 and is now being billed $54+. His invoice is not itemized, does not explain the difference between the list price and the billed amount, and encourages him to pay in "four monthly payments of $27.08" which is TWICE the invoiced amount, and three times the original price of the book. He has attempted to pay the bill several times on the website using multiple credit cards and each time the card is declined. I have verified that the payment methods are functioning correctly. He has received invoices that state if he does not pay by 6/8/2025 he will begin accruing a $5 service charge monthly. This company is clearly scamming elderly folks who are easily confused. All attempts to reach this business to resolve this issue have been unsuccessful. I am unwilling to pay this charge due to the deceptive business practices being applied. I have attached a copy of the invoice sent to him.

  

  Business Response

  Date: 05/29/2025

  Thank you for contacting us through the Better Business Bureau of *************, ****** & ***************** regarding the invoice Mr. ******* received for the book Your Prostate Answer Book.
  
  Our records show that we received a Free No-Risk Preview Certificate on April 7, 2025, which initiated the order. The ***ly card we received had a Yes Id like to see it sticker affixed, indicating someone actively completed and mailed the card to us. Please note that we do not send unsolicited productsevery order is initiated by a returned preview card.
  
  The total cost for the book was $54.15, as outlined on the invoice, with the option to pay in four monthly installments of $13.54. The $27.08 reflected on the invoice was for the first and second installments combined.
  
  Upon further review, we found that the only contact we have had from Mr. ******* was through phone calls attempting to make a payment. Unfortunately, both payment attempts were unsuccessful. After the second attempt, Mr. ******* informed us that he would be returning the book. At that time, our customer service team canceled the invoice and the balance is now zero. Mr. ******* disconnected the call before our *** could advise him of our policy to have returns donated to a local library. If Mr. ******* is still in possession of the product, please advise him that we do not require the return of the book
  
  As a result, no further billing will occur. If another invoice arrives due to mailing or processing delays, please feel free to disregard it with the assurance that no payment is required.
  
  We have also permanently removed Mr. ******** name and address from our mailing list and noted his account to prevent any future orders from being processed.
  
  We appreciate the opportunity to address this matter and ensure a resolution. If you have any additional questions or need further assistance, please dont hesitate to contact us at ************** (MondayThursday, 9 AM to 5 PM EST) or via email at ******************************.
  
  Sincerely,
  ******* ****
  Customer Service Manager
  

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing this Complaint on behalf of my father, ****** F. **********, who is in his 90s, lives in an Assisted Living Home, and does NOT own a cell phone, computer, or any other technology. He received a "technology for seniors" book in April 2025 along with an Invoice for $53.00 (which he is NOT paying). He has Altzeimer's Disease, almost blind, and as such, cannot identify this book and invoice for the **** that it is. He does not have access to anything, nor does he possess the cognitive ability, to order any such book in his current situation (for the past 3 years). How do I get FC&A Publishing to STOP trying to **** my father with repeated invoices? Do I need to mail the book which he did NOT order back to FC&A?Please help bring this to closure.

  

  Business Response

  Date: 05/08/2025

  Thank you for contacting us through the Better Business Bureau of *************, ****** & Northeast ******* regarding the invoice your father received for a product you believe he did not order.
  
  Our records indicate that we received a Free No-Risk Preview Certificate on April 14, 2025, which initiated the order on his account. The returned reply card had a Yes Id like to see it sticker affixed, indicating someone took affirmative action to complete the card, place it in the return envelope, and mail it back to us. If your father did not return this card, its possible someone else may have had access to his mail, which you may want to investigate. Please know that we do not send unsolicited productsevery order must be initiated by a returned preview card.
  
  We understand that misunderstandings can happen, and we want to be clear that it is never our intention for a customer to feel obligated to pay for a product they do not want or recall receiving. Along with our no-risk preview policy, we are proud to offer one of the strongest guarantees in the industrya lifetime money-back guarantee. With over 50 years of customer satisfaction behind us, we are fully committed to making things right whenever there is a concern.
  
  Upon further review, we found that Mr. ********** has been a valued customer since 2012, with multiple books ordered and paid for in full over the years. We were sorry to hear about your father's declining health and are more than willing to help resolve any confusion this has caused.
  
  To that end, we have canceled the order and the associated invoice. You may keep or donate the book if you find it. No further billing will occur. If another invoice arrives in the mail due to processing timing, please feel free to discard it with the assurance that no payment is required.
  
  Additionally, we have removed Mr. *********** name and address from our mailing list and placed a permanent note on his account instructing us not to accept any future orders.
  
  We appreciate the opportunity to address this matter and make things right. If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** (MondayThursday, 9 AM to 5 PM EST) or via email at ******************************.
  
  
  Sincerely,
  ******* ****
  Customer Service Manager

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In addition, thank you for removing ****** ************ (my father's name) name from your mailing list.  I appreciate your prompt resolution to this complaint.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 my elderly father ordered a book from FC&A Publishing. He mailed a check with the order and received the book. His check was cashed. After receiving the book he started receiving bills from FC&A stating that he owed the same amount as he had already paid plus a late fee. I showed ****** the complaints on the BBB web site for this company and told him not to pay. Eventually he succumbed to the bills and sent FC&A a second check. Based on the 32 similar complaints about this business on the BBB web site - I stopped payment on that check and am returning the book. FC&A Publishing needs to stop sending ****** ***** and take his name and address off their mailing list. For Gods sake - stop preying on the elderly!

  

  Business Response

  Date: 05/01/2025

  We have received your inquiry through the Better Business Bureau of *************, ******, and ***************** regarding the invoice your father-in-law has been receiving.
  Our records indicate that we received a Free No-Risk Preview Certificate on June 3, 2024, which initiated the order on his account. The certificate was for the book titled Keep Your Cash, Save Your Social Security and Live Worry-Free.
  At our company, we pride ourselves on maintaining the highest ethical standards. We never require payment upfront; instead, we allow our customers to review the product firsthand to ensure it meets their expectations before making any payment. No payment was requested or collected when the order was placed.
  Upon further review, we note that Mr. ******* has been a valued customer since 2017, with several books ordered and paid for in full over the years. In early March, Mr. ******* reached out to us by mail regarding this invoice. Our customer service team responded on March 6th, providing full details about the invoice, including the order and delivery dates, and requested that he contact us if he could not locate the book or had any further questions. Shortly after our reply, we received a payment for the product; however, a stop payment was later placed on his check.
  Following the stop payment, we contacted Mr. ******* by mail and asked him to reach out to us. On April 23rd, Mr. ******* and a bank representative called our customer service team to discuss the matter. During that call, **************** agreed to try to locate the book and was asked to contact us if he wished to return it.
  We completely understand that misunderstandings can occur. We want to assure you that it is never our intention for a customer to feel obligated to pay for a product they do not want or recall receiving. In addition to our no-risk preview policy, we offer one of the strongest guarantees in the industry: a lifetime money-back guarantee. With over five decades of satisfied customers, we are committed to ensuring complete customer satisfaction.
  We sincerely apologize for any inconvenience this situation has caused you and your father-in-law. As of today, the invoice has been canceled. No further billing will occur. If you happen to receive another bill that is already in the mail, please disregard it with full assurance that no payment is due.
  Thank you for giving us the opportunity to address and resolve this matter. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us at ************** (Monday through Thursday, 9:00 AM to 5:00 PM EST) or via email at ******************************.

   

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received anything and not sure what theyre talking about that I paid $25.76. And now they want me to pay them money like I know what theyre talking about? Theyre preyinf on the elderly!! This is a scam!

  

  Business Response

  Date: 03/13/2025

  We have received your concern from BBB of *************, ******, & NE *******, **********, ** regarding invoices you have received for products you do not recall ordering nor receiving.
  
  Our records show two images of the Free No-Risk Preview Certificate that were returned to us in 2024, which initiated these orders on your account. The first reply card we received was for a hard cover book titled The Folk Remedy Handbook on 8/26/24. The second was for a package containing three jars of Pain Relief Rub that was received on 11/18/2424. Looking further into your account we show you have been a loyal customer of ours since 2018. During that time we show seven books were ordered and paid in full.  I have attached copies of the order cards so you may see what we received.  Please note the returned cards had a 'Yes - Id like to see it' sticker affixed to the cards which means that someone took affirmative action to complete, put them in the return envelopes and mailed them back to us.
  
  We understand that misunderstandings happen, we do not want any of our customers to feel they need to pay for a product they do not want or recall receiving. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has already caused you.  We have canceled these two invoices and if you find the products you may keep them or donate them to a local charity of your choice.  We will not bill you any further, but, if you do receive a bill that is already in the mail, you may discard it in full assurance that you do not owe anything for this product. 
  
  WE have proactively removed your name and address from our mailing list. 
  
  Thank you for giving us this opportunity to make things right and resolve the issues with your account.
  
  Please let us know if you have any questions or other items that we may help you with. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST or by email at ******************************.
  
  Sincerely,
  ******* ****
  Customer Service Manager

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am concerned this is a scam company preying on seniors. In my case, they have preyed on my father who is both a senior and is diagnosed with Alzheimers Disease. I got ahold of a letter they sent to him recently, demanding payment from him for $52.69 yet they do not state what he purchased or when, or any other factual details related to this supposed purchase. I know my father did not purchase or order anything from this company because he has no means to do so - he is lacking the verbal and written communication skills to do so for the past few years, and he hasnt had a credit card or access to money for payments for years as well. My attempts to call this company have reached recorded messages as I am only awake during their closed hours due to my full time work and full time care taking responsibilities. Please review this complaint as I seek resolution and no further attempts at scam collecting a payment from my father who did not order nor receive anything from this company.

  

  Business Response

  Date: 01/27/2025

  We have received your concern from BBB of *************, ******, & NE *******, **********, ** regarding an invoice your father received for a product you feel he did not order.
  
  Our records show two images of the Free No-Risk Preview Certificate that were returned to us, which initiated the orders. The first reply card we received was for a hard cover book titled Your Brain and Body Answer Book on 7/2/24. The second one was for a book titled The Ageless Brain for Seniors that was received on 8/5/24. I have attached both copies of the order cards so you may see what we received.  Please note the returned cards had a 'Yes - Id like to see it' sticker affixed to the cards which means that someone took affirmative action to complete, put them in the return envelopes and mailed them back to us.  If this was not him then someone may have access to his mail and you may want to look into this concern.  We never send unsolicited products to a customer and we are unaware of his age or any medical conditions he may have.
  
  We understand that misunderstandings happen, we do not want any of our customers to feel they need to pay for a product they do not want. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has caused both you and your father. I have canceled the orders, and you may keep or donate the products if you locate them. We will not bill him any further, but, if he should receive another bill that is already in the mail, you may discard it in full assurance that he does not owe anything for these products.
  
  Your fathers name and address has also been removed from our mailing list and I have also noted on his account not to accept any future orders if one should come in. 
  
  Thank you for giving us this opportunity to make things right.
  
  Please let us know if you have any questions or other items that we may help you with. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST or by email at ******************************.
  
  Sincerely,
  ******* ****
  Customer Service Manager

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* REQUEST

  

  Business Response

  Date: 01/15/2025

  We have received your concern from BBB of *************************************************************, ** regarding your account with ************************;A.
  
  Our records show no open invoices for your name or address at this time.  
  
  The last products that were sent to your address were in 2011.  We did receive payment for those invoices but unfortunately there was a problem with your check and it was returned by the bank.  We did send out letters requesting a replacement check for this open account in 2011. Since no replacement was received we forgave the debt and canceled out any balances in December of 2020.  
  
  Please let us know if we can help you in any way in the future. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST.
  
  Sincerely,
  ******* ****
  Customer Service Manager

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent me a book that I received in the mail on 11/20/24. I do not remember ordering this book or anything from them. I do not want the book. The enclosed bill asks for payment of $48.88 and threatens a $5 late fee if I don't pay on time (by 12/12/24). I do not know how they got my name and address. The book came in a ******* box with a clear plastic "saran wrap" type wrapper. So, when I removed the clear plastic wrapper to open the package to see what it was, I cannot repack it to send it back in its original packaging and I do not want the book or any other items from this business. I was about to throw the book away, when I noticed it came with a bill threatening a late payment fee. I do not want to call or email this business, because I do not want to provide them my email address or my phone number. And, I want this business to remove my name and address from their list. Normally, if I order something, I arrange payment for it before it is sent. I have been so stressed-out and scared about this since the book arrived and I noticed the bill. I have been checking-around, and I noticed these similar complaints regarding this business on your BBB web site and I hope to get my problem resolved this way. I am in my mid 70's. It is too much trouble and expense for me to package and send this book back and I will not pay for something I did not order. The ************************ states that it is illegal to request payment for unrequested items, which should be considered "gifts" and their advice is "do not pay". I am afraid that if I just pay this bill, I will just get in deeper with this company and I have better uses for $48.88. I want this business to cancel their bill to me and to remove my name and address from their list and to never send me anything again. Thank you.

  

  Business Response

  Date: 11/27/2024

  We have received your concern from BBB of *************, ******, & NE *******, **********, ** regarding a product you received but feel you did not order.
  
  Our records do include an image of the Free No-Risk Preview Certificate that was returned to us.  Please note the returned card had a 'Yes - Id like to see it' sticker affixed to the card which means that someone took affirmative action to complete and return the card.  If this was not you then someone has access to your mail and you may wish to look into this concern.  We never send unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  We apologize for the inconvenience this has caused you. I have canceled the order, and you may keep or donate the product. We will not bill you any further, but, if you do receive a bill that is already in the mail, you may discard it in full assurance that you do not owe anything for this product.
  
  We have also removed your name and address from our mailing list. However, due to our advertising process there may be some pieces already in the mail. Please disregard any new mail pieces.
  
  Thank you for giving us this opportunity to correct any misunderstandings.
  
  Please let us know if we can help you in any way in the future. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST.
  
  Sincerely,
  ******* ****
  Customer Service Manager

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you very much for all your help in this matter and my thanks to ******* ****, the **************** Manager at ******************** W. ********************** & ******************, **** for her kind solution, which is:  Frank Cawood & Associates, **** has cancelled the order, I do not have to return this product, I do not owe anything for this product, and my name and address have been removed from their mailing list. 

  I have been so worried about this mix-up and am now so glad that I can put this matter behind me.  My best wishes to all who were involved in solving my problem.
  
  Sincerely,
  
  ******** ** ****

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Add another complaint to the file for this company preying on the elderly. My 82yo mom has received bills from them and I know they've been paid because I sent the check for her. Their collection letters are absurd - they include the sentences, "We must update your account information on our files." then, "But, we cannot do this unless we hear from you as soon as possible". Poor grammar and sentence structure, a publisher should know better. Neither the letter nor billing statement has contact information other than the physical and *** for the company. Maybe give people a way to contact you other than spending money on a stamp? The letter also has the sentence, "As you requested, we sent the product to you". Similar to other complaints, you prey on the elderly in general but have a process of sending books that were not requested and requesting payment. You will not be receiving any more money. Take my mom's name off your mailing list immediately - it's the one associated to this complaint.

  

  Business Response

  Date: 11/26/2024

  We have received your concern from BBB of *************, ******, & NE *******, **********, ** regarding a product your mother received but you feel she did not order.
  
  FC&A has been in business over 55 years and we sell various health and finance books written to help seniors. We also sell Pain Relief Rub and Age Away cream. Due to the content of our products the majority of our customer are seniors. We have over five decades of satisfied customers to attest to our commitment to their satisfaction. That is why we stand behind our 100% customer satisfaction guarantee and maintain an A+ rating with Better Business Bureau. Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. 
  
  Ms. *** has been a longtime customer of ours and has ordered and paid for several books through the years. Our records show three images of the Free No-Risk Preview Certificates that have been returned to us earlier this year. We received the first two at the same time in late March and the last one we received in early ***.  Please note the returned Preview Certificate had a 'Yes - Id like to see it' sticker affixed to the certificate which means that someone took affirmative action to complete and return the Preview Certificate.  If this was not her then someone has access to her mail and you may wish to look into this concern.  We never send an unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. 
  
  We apologize for any inconvenience this may have caused you. We have canceled the remaining bill and will not bill her any further but, if she should receive a bill that is already in the mail, she may discard it in full assurance that she does not owe anything for this product.
  
  We have also removed Ms. *** from our mailing list. However, due to our advertising process there may be some pieces already in the mail. Please disregard any new mail pieces.
  
  Thank you for giving us this opportunity to correct any misunderstandings.
  
  Please let us know if we can help you in any way in the future. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST.
  
  Sincerely,
  ******* ****
  Customer Service Manager

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  While the solution is the correct one, your responses to every person are the same, yet the same complaint keeps coming up - you prey on the elderly. It's problem I've seen from numerous organizations over time but that doesn't make it any less deplorable.

  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reading the other complaints it is obvious that this business is targeting our seniors. This business has repeatedly mailed books to my 94yo mother that she doesn't want and she did not request. Including duplicates of the same book! I do not accept the bit about the post cards either because some she has explicitly said she has no interest in. My mother has severe memory issues and likely dementia. This is a scam targeting the elderly. I would like this ADDRESS removed from this mailing list and I would like for them to cease all billing, as my mother did not agree to purchase anything. It is against the law to bill for items sent but not requested. She's even tried returning a few but **** sends them back to her! When they FC&A contacts me I will provide them with the address to remove from their system but not the name for security reasons. No one at that address wants this hassle and this exploitation needs to stop.

  

  Business Response

  Date: 11/04/2024

  We have received your concern from BBB of *************, ****** & NE *******, ******* , ** regarding multiple products your mother has received but you feel she did not order.
  
  FC&A has been in business over 55 years and we sell various health and finance books written to help seniors. We also sell Pain Relief Rub and Age Away cream. Due to the content of our products the majority of our customer are seniors.  We would not be in business as long as we have been if we treated our customers as you suggested.  That is why we stand behind our 100% customer satisfaction guarantee and maintain an A+ rating with Better Business Bureau. Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. 
  
  In order to take care of this matter for you, we need some additional information from you to resolve this issue.  Will you please provide us with your mothers address or the order number that is found on her statements?
  
  As soon as we receive that information we will be happy to remove the address from our mailing list and close out any open orders in your mothers account.  However, due to our advertising process there may be some pieces already in the mail.  Please disregard any new mail pieces.
  
  We apologize for the inconvenience this has caused you and your mother. 
  
  
  
  Sincerely,
  
  ******* ****, **************** Manager

• Initial Complaint

  Date:08/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 81yo mom has never ordered books from this place. Yet she keeps receiving bills. She has dementia and at first I thought she just forgot she ordered something so I paid. Since then I have been monitoring all her mail and she got a new bill after not ordering any new books. I don't know why this scam "business" is still allowed to operate in the **.

  

  Business Response

  Date: 09/05/2024

  We have received your concern from BBB of *************, ******, & NE *******, **********, ** regarding a product your mother received but you feel she did not order.
  
  Our records show several images of the Free No-Risk Preview Certificates that have been returned to us over the last several months.  Please note the returned Preview Certificate had a 'Yes - Id like to see it' sticker affixed to the certificate which means that someone took affirmative action to complete and return the Preview Certificate.  If this was not her then someone has access to her mail and you may wish to look into this concern.  We never send an unsolicited product to a customer. We operate on the highest level of ethics in our industry which is why we never require payment for a product until our customers have a chance to hold it in their hands and see that they are getting exactly what we promised. We also have the best guarantee available - a lifetime return money back guarantee. We have over five decades of satisfied customers to attest to our commitment to their satisfaction.
  
  FC&A has been in business over 55 years and we sell various health and finance books written to help seniors. We also sell Pain Relief Rub and Age Away cream. Due to the content of our products the majority of our customer are seniors.  We would not be in business as long as we have been if we treated our customers as you suggested.  That is why we stand behind our 100% customer satisfaction guarantee and maintain an A+ rating with Better Business Bureau. Complete satisfaction is always guaranteed, and no payment is ever due from a customer who is not completely satisfied. 
  
  ****************** has been a long-time customer of ours and has ordered and paid for several books through the years. We are sorry to hear of your mothers dementia and are more than happy to help assist and address any confusion this matter has caused.
  
  We apologize for the inconvenience this has caused you. I have canceled the remaining bills, and she may keep the products. We will not bill her any further but, if she should receive a bill that is already in the mail, she may discard it in full assurance that she does not owe anything for this product. We have also removed Ms. ************* from our mailing list. However, due to our advertising process there may be some pieces already in the mail.  Please disregard any new mail pieces.
  
  Thank you for giving us this opportunity to correct any misunderstandings.
  
  Please let us know if we can help you in any way in the future. You may reach us at **************, Mon-Thur, 9 am to 5 pm EST.
  
  Sincerely,
  ***********************
  Customer Service Manager

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22221095
  
  I am rejecting this response. Please stop sending my mom all mailers, books, etc. She is not able to make financial decisions at this time due to her condition. All purchases go through me, as I have a durable power of attorney for this very purpose. I have attached the power of attorney to this email. I do not want to see any more mail from her house.
  
  Sincerely,
  ***********************

  

  Business Response

  Date: 09/05/2024

  We have removed her name and address from our mailing list as you requested.  The last few advertising pieces were mailed out at the end of August so she should not receive any more ads.  We have also marked her account to take no new orders if we should receive any.  

  At this time her account has been closed.

  Sincerely,
  ***********************
  Customer Service Manager