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Business Profile

Garage Doors

Overhead Door Company of Atlanta
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Overhead Door Company of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see

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Overhead Door Company of Atlanta has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The therma core is rusted, needs replacement as warranty states with a lifetime guarantee. ***** from *************, in *******,** ***** has come out twice and not settling problem with a lot of hollow words, non committing to giving me a definitive answer.. not committing to replacing as warranty states.over the past 4-5 weeks..

      Business Response

      Date: 09/15/2023

      We are really sorry to hear about the issue that you are having with your Thermacore door that you purchased from the Overhead Door Company of *************. Unfortunately, you filled out the form for The Overhead Door Company of Atlanta, ******, and NE Georgia. We are not a part of nor affiliated with Overhead Door Company of ************* other than we both sell Overhead Door products. If you would please update the complaint so it goes to the correct company, I am sure that they will help to get your issue resolved for you.

      Best regards,

      *******************

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid **** of ************* $224.50 on 8/25/23 to fix the driveway gate we purchased from them a few years ago. I called the company on the next business day to tell them it still didn't work, and **** came back out. He said that after he left on 8/25/23, the control board must have gone bad, and we would need to pay an additional $650 for the part, plus labor, in addition to what we already paid. I refused. I called another company who fixed the problem in 15 minutes and charged us $100. On 9/1/23, I spoke with a manager named *******, who promised a full refund to Am Ex for the $224.50 we paid to fix the gate that **** didn't fix. He said he would do it that day or the next, but Am Ex still hasn't;t heard from him, nor will ******* return my calls.

      Business Response

      Date: 09/11/2023

      Sorry to hear about this issue and that we were not able to fix this customer's gate to their satisfaction. I did follow up with our management team and we have processed the credit back to this customer for their initial service charge. That was completed last week and we informed the customer that it could take up to 7 days for the bank to refund their money. She should see the refunded money returned back to her this week, and she is welcome to reach out to us directly if she does not see it.

      Thank you,


      *******************

      Customer Answer

      Date: 09/11/2023

      As soon as the refund is received, I will close the complaint. Thank you. *********************************

      Business Response

      Date: 10/02/2023

      I am showing that the refund was processed last week, so the customer should see that on their statement. I apologize that it wasn't completed sooner than this, but please let me know if you do not see this on your statement so I know if there is still an issue to resolve here.

      Thank you.

      Customer Answer

      Date: 10/04/2023

      Thank you so much for your help on this matter. I did finally receive a refund from Overhead Door, and the dispute can be closed. 
      I truly appreciate your help.
      M*******************************

       

    Overhead Door Company of Atlanta is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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