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Business Profile

Paper Shredders

Bonsaii

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Shredders.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the bonsai c237-b 3 months ago and it stopped working it started smelling like smoke so we unplugged it. I tried to call amazon and i was told to contact the manufCturer. I did And got no reponse. Its unsafe. I want my money back i want this handled

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shredder back in march 2024 and I started to have problems with it. Ive been emailing them for weeks regarding the issue and they keep telling me to do things in order to try to fix it. So we tried a few things and it still would not work. Ive sent videos of the issue and the purchase date and order #. I havent heard from the customer support person (***** ******) for 5 days until I get an email from them now stating it is out of the 1 year warranty. What kind of incompetence is this. Clearly it hasnt been a year, but now I know what kind of company they are. So after weeks of emailing them back and forth and trying to get the shredder working again, they want to lie and say it is out of warranty when clearly it is not. Shame on you Bonsaii! And shame on your ***** ****** for not knowing how to do your job

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a paper shredder off of Amazon on my moms account. Had the the thing for not even 8 months and used it maybe a total of 15 times, shredding only 1-3 pieces of paper each time separately and the thing literally sounds horrific, over heats in less the 15 seconds, paper jams, and everything! I read a review of a customer that bought the same product and the sounds they described is identical to what mine does and they said theirs eventually busted open/apart. I am throwing this dangerous piece of junk of which needs recalling in the trash were it belongs, I am not putting my self in danger with the risk of it busting apart and the blades fly out of it or something. Seriously if that review is accurate and the many others of similar issues this product needs to be recalled immediately. Because someone is going to get hurt and possibly very badly.

    Business Response

    Date: 05/19/2024

    Dear customer,

    We have received the necessary information. We apologize for the inconvenience caused and we will be able to send you a replacement. 

    To proceed with the replacement process, Could you please provide us with the following information to our after-sales email? ******************************

    - Amazon order number:
    - Full name:
    - Street address:
    - City:
    - State/Province:
    - ZIP/Post code:
    - Phone number:

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a shredder C237-B and got it January 17, 2024 through Amazon (Order # ***-5526405-9260238). I purchased the unit on January 16th.I assembled the shredder and it doesn't work. I made sure it was assembled correctly with the safety switch in the right place.I found out that if I move and hold the power cord it works sometimes but that is now how it is supposed to work. I sent an email to the customer service email on the product. It took them over a week to respond (responded to me on January 26th). I sent another email to them (because what they told me I had already tried and it didn't work - I thought I was pretty clear in the first email) on January 26 (6 hours after they sent me their supposed fix). I still haven't gotten a response and it's now February 16 (21 days or 15 business days) since I sent the original email. This service is completely unprofessional and I either want a new shredder or my money back. I also want a **** against the company for some of the worst customer service I've ever experienced.

    Business Response

    Date: 02/19/2024

    Hello,
    Sorry for the inconvenience. We have contacted the customer and provided a satisfactory solution to the customer.
    Thank you for giving us the opportunity to make amends.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a paper shredder from Amazon from this company I called on November 29. Tell them that the shredder stopped working they asked me for the information, video all stuff that I need to get them started on replacing the shredder as it said I've been waiting since November 29, and they still haven't replaced the shredder.

    Business Response

    Date: 12/14/2023

    Hello *************,
    we apologize for not responding to your inquiry in a timely manner.
    In order to move forward with this, we kindly ask you to send the shredder faulty you face to our Email Address ******************************.
    Once again, we appreciate your email and apologize for any inconvenience caused.

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just opened the packing of 2 laminating machines and neither of them are working. The product is not functional and the company is refusing to replace or refund them. They were purchased just 1 year ago and just opened now as I moved and had them packed away.

    Business Response

    Date: 10/07/2023

    Dear Customer,

    We hope this email finds you well. We are reaching out to inform you that we have successfully initiated the refund process on your behalf. The refund will be credited to your Amazon account.

    We appreciate your patience and understanding throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. 

    Best regards,

    BONSAII

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shredder on Amazon. It doesn't work right out of the box. There are small shreds of paper inside - it is a used shredder that *** have been refurbished (??) & doesn't work. I've filed a complaint through Amazon then was told to go to the Bonsaii website to file a complaint. The Bonsaii rep said they don't handle that & referred me back to Amazon. I was on hold with Bonsaii for 20+ minutes, she had a real attitude. The Bonsaii website says to contact them with issues on Amazon purchases. I'm 1) needing a shredder that works 2) delivered to office promptly 3) because I own a clinic I'm unable to do this back & forth 4) the bonsaii website gives the instructions to contact them. SO frusatrated.

    Business Response

    Date: 09/04/2023

    Hello,

    I hope this email finds you well. I wanted to update you on our recent correspondence with the customer. We have promptly responded to their inquiry; however, we have not received any further communication from them. Unfortunately, the customer has not provided any order information, which has hindered our ability to proceed with their request.

    We kindly request your assistance in reaching out to the customer and gathering the necessary order details or any additional information that could help us move forward in resolving their concern. Your support in this matter would be greatly appreciated.

    Thank you for your attention to this issue.


  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two Bonsaii shredding machines through Amazon. One in June of 2019 with a 3 year warranty for $299.47. The other was purchased in March of 2020 with a one year warranty for $159.99. By June of 2020 both were nonfunctioning. I contacted the company, who requested I send photos, which I did. They then asked me to try some cleaning options, which also failed to fix the issues. They offered to replace the machines. They never did. I re-contacted them in Sept 2020, October 2020, March 2021, June 2022, and now again in October of 2022, each time to again request the replacement machines as per their warranty. They are now, over 2 years later, finally responding again to my requests but only to say that the shredders are NOW out of warranty and they will not honor the warranty claims. I spoke to numerous "help" staff at Amazon, spending hours of my time explaining this to each one. Each one seemed to feel this was unacceptable but just kept transferring me around for hours without any actual assistance. They opened a claim against the company but then closed it without any notification or explanation a few days later. They opened a second claim and then closed it also. Bonsaii has 100% perfect 5 star seller feedback per Amazon, which can't be legitimate, as I gave them 1/5 stars for each product and as a company/seller review. As both Bonsaii and Amazon have made money off of this transaction and neither are willing to help or honor the warranties, as per the sales agreement, both are complicit in this.

    Business Response

    Date: 11/03/2022

    Dear ***,

    This is on behalf of Bonsaii **************** Team. 

    We did issue the refund to the customer on 27 October 2022 and informed the customer about the refund by email. We have attached a screenshot for you here. Please kindly check the attachment.

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