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Business Profile

Plumber

R.S. Andrews Plumbing, Heating & A/C
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday June 29, 2022 ******************* (employeed by RS Andrews) come to my home to give me a quote for a new HVAC system. I was not able to walk with him through my home because my baby was demanding attention. ***** checked out my system outside, in my basement and in the attic. He never asked me any questions about the system or what I was looking for in a new system. He left pretty quickly then sent me an email with a quote for $25,000. Thursday night June 30, 2022 I noticed in my basement ******************* ripped some of my air ducts from the wall. The air duct near my furnace was ripped from the wall and left sitting on top of the hot water tank. I burnt my hand when I tried to remove the air duct that ***** ripped down and left sitting on top of my hot water tank. I noticed other air ducts in my basement that were purposely damaged by ***** as well. I went into my attic to see if I could find any damages ******************* purposely created but I have vertigo when I climb ladders so it was a little difficult to inspect the damages in my attic. Having ******************* purposely damage things in my home to create a larger job with a much larger profit for himself or for this company is a HORRIBLE business practice. I reached out to the company on July 1, **************************************** regarding this matter and I have not received a call back from anyone. I called again on July 8, 2022 and on July 15, 2022 and I have yet to receive a call back from a member of management. When I call I am told by the representative that they have to send an email to the manager and a member of management will reach out to me to further investigate this matter but that has not happened. I am sad that RS Andrews conducts business this way and hurt that ***** came to my home and decided to rip air ducts from the wall to create a more expensive job for this company. I'm afraid that he created more damages that *** not be visible to me or someone who doesn't know much about an HVAC system.

    Business Response

    Date: 07/28/2022

    RS Andrews is and always will be a professional company.  We do not deceive our customers or operate in a dishonest manner.  I spoke with *************** about this matter and explained as such. We have performed no work at this residence and only emailed the client a quote.   For the ducts not being attached,  ***** stated the duct work was already damaged before he arrived and only quoted what was needed to install 2 full systems in the attic and on the main floor, which he then emailed to the client for review.  We have done nothing wrong in this case and there is nothing to rectify at this time.  

R.S. Andrews Plumbing, Heating & A/C is BBB Accredited.

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