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Business Profile

Home Improvement

Creative Upgrades Corp.

Reviews

Customer Review Ratings

4.83/5 stars

Average of 58 Customer Reviews

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Review Details

  • Review fromSteven D

    Date: 07/19/2024

    1 star

    Steven D

    Date: 07/19/2024

    Buyer beware, this company did me an injustice. Charged me $1550.00 for a door that was damaged and he purchased from a second hand door manufacturer where he paid $850.00 for it. I ignored several red flags. First tried to sell me a patio door, (reg flag) disconnected my alarm wire and didn't reconnect it. Left paint on my high gloss wood floors. Damaged over the door way, when removing the inside trimming, also put the old trimming from the old door back on the door. They took two days to install the door. They left the job for three hours and had to come back the following day to sand the door that had a dent in it (reg flag). They told me the door was from ********** or lowes, but it was from a door manufacturer ****** and sons they deal with. Don't ignore your instincts or early reg flags. Ironically i found this company through BBB, which gave them a poor rating 1.9. When I question the rating he came up with some excuse (reg flag) and said they no longer are rated by the agency that gave them a poor rating. My experience with this company was nothing short of a nightmare. Lastly, he said he would hold the check I post dated for a day and went ahead and cashed it that night at a local check cash place. They only accept cash/check (reg flag).

    Creative Upgrades Corp.

    Date: 07/21/2024

    ***************** is a Liar ...We informed him that a front door from with sidelights from ********** or ****** would be a special order because they don't have them in stock ... So we purchased his door from builders surplus which is not a second hand door company.After installing his door he claimed that his door **** didn't work and that the door had a dent in it . My installer informed me that it wasn't his doorbell . It was his bell that wasn't working that had nothing to do with his door .we then purchased a new bell and fixed his dent .we finished his door the same day but he ask if we could come back the next day to pick up his last payment. We finished on a Wednesday and he gave me a check with a date on Friday. His door is beautiful and we finished it in one day. His check didn't clear at my bank so I cashed it at my friend's check cashing spot which they allowed me to do so.
  • Review fromDana M

    Date: 07/08/2024

    5 stars
    Friendly, fast, great service. Leaking roof, they came in repaired roof and damage to the ceiling. Repaired painted and cleaned everything up. Very reasonably priced.Great customer service.
  • Review fromWillie C

    Date: 06/15/2024

    5 stars
    Wow these guys did an excellent job on my ROOF They showed up on time they was very polite and very respectful:I will be using this company over and over again:
  • Review fromJames O

    Date: 06/10/2024

    5 stars
    Very good people to work with. ****** and his crew And ****** do top notch work. We will know who to call for home improvement when it comes up again.
  • Review fromPerry P

    Date: 06/05/2024

    5 stars
    These people replaced my roof. They were there when they said they would be and cleaned up after themselves. The impressed my by doing a follow up visit!
  • Review fromAlbert D

    Date: 04/24/2024

    5 stars
    Creative Upgrades Corp did a wonderful job on my roof great price I am very satisfied and totally recommend them to anyone
  • Review fromRobert L

    Date: 04/12/2024

    5 stars
    Very responsible,took care every detail.Will gladly do business with this company again!!!!!
  • Review fromConnie M

    Date: 04/09/2024

    5 stars
    ****** is amazing! The process Went smooth no problems. ****** did everything that he needed to do, to get the roof put on the house and dealing with the insurance company at the same time. I would recommend him a 1000 times to anybody, because he's honest and gets the work done and more.
  • Review fromFlorence P

    Date: 04/01/2024

    5 stars
    CUC is the best. I had them for a roof replacement they did magnificent. Perfection is their name. I had no complaints. What they say it's what they do. I would recommend them to anyone and everyone. Creative Upgrades Corp Thank you, keep up the good job!!!!!*****************************
  • Review fromHarry C

    Date: 03/21/2024

    5 stars
    Very happy with my new roof and the pure honesty of ****** is what sold me on this company. He did exactly what he said that his company would do and on time

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