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Business Profile

RV Dealers

Parkway RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said that they would guarantee that the slide outs and the A/C would cool. I found 5 leaks in the roof. I tried to put the slides in and they wouldn't slide in. So I called them and they said to "bring it in and they would fix the problems." That they are busy right now and can't send anyone to help fix the slides to bring it in but when I get the slides back in.they gave me a number to call maybe they can help. So I had to call another RV maintenance technician shop to come out and put the slides back in because they were busy. So the other RV maintenance technician shop took them nine days for them to send a technician to come out. And that cost me $900. So the technician got the slides to go in and that's when the rear A/C stop cooling. So I call the the place where I bought the RV again explained what was happening and they said "that they would fix it to bring it in." So I did. So now I've had it a total of three weeks and I finally got the RV up to them to fix. Which they said that they would fix. Then they call me told me that It was fix and ready to go. So I went to get the RV. I got it home and tried to set it up but the slides wouldn't work. The AC wouldn't cool and it still had five leaks. Humm. So they didn't fix anything. And out $900 already to get the slides to manually come in.
    So I called them the saleman that sold me the RV he transfer me to KC the technician which never answer so I left a message. The next day I called them again and left a message, So now this is day four same thing again voicemail so I left another one for them to call me.now it's been a week NO message from them at all. It seems like I getting the run around.
    Looks like they are not going to honor their own words and videos that they guarantee A/C cools and slide out work.
    I'm not happy about this at all and I DON'T recommend buying anything from them. So I'm out $900. I have a RV that has FIVE leaks, and the hydraulic pump is bad on two slides.

    Business Response

    Date: 05/24/2023

    To Whom It May Concern,

    Mr. ****** bought the motorhome As-Is, with no extended or additional warranties. He was shown at the time of pick up that all the slides went in and out as they were supposed to, as well as being shown that the A/C unit worked properly! Mr. ****** also signed form stating he had inspected the motorhome and was satisfied with the motorhome, so that there were no misunderstandings. A copy of said statement has been attached, as well as, the As-Is statement that Mr. ****** also signed. I'm sorry that Mr. ****** had a problem with his unit, but As-Is means just that, As-Is!

     

    Thank you,

    ******* ** *****

    Owner of Parkway RV Center

     

Parkway RV Center is NOT a BBB Accredited Business.

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