We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

The Trash Man Sanitation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for The Trash Man Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Trash Man Sanitation, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been an on going problem for a minimum of 6 mos. Minimum. They simply do not provide the service we pay for, curbside trash pick up. I have called, left voice mail, emailed and left message via ********* I spoke with the owner 1 time, 3 days ago, with a promise to call me back. Nothing from her. No call back, noo trash pick up. I have 3 weeks this time of trash at my curb to pick icked up. Our pick up days are to be Mondays. It's now Wednesday 4pm.

    • Initial Complaint

      Date:08/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for weekly trash service on July 1, 2022. My trash has been picked up only twice since. I had no trash pick up on the following dates- July 6, 13, 20 August 10 and 17. Every time I call no one answers and the voicemail is always full. I have tried to text and received one reply but my trash is still rotting at the end of my driveway. They have a ******** page that they claim they can't access but people are leaving posts about the same problem. I just want my trash picked up, a refund and people to be made aware these people don't run a sufficient business. They don't pick up your trash on time and never answer the phone.

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Trashman Sanitation has been my waste management company for 4 years. I just paid for 3 months of trash pickup. They have not picked up trash in over 3 weeks. Phone calls to the business are fruitless , as they end ** in a voicemail box which is full. There have been no phone calls, letters, email, texts or any other form of communication from the company explaining the lapse in service. I would like a refund of $54.00 for the 3 months I paid for that was not provided. I have since switched trash companies. The only means of communication I have now with the company would be a letter through the US mail or on their ******** messenger. I am not confident they are monitoring either. Please help. Thank you in advance.

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay Trashman Sanitation quarterly for residential trash collection. I am fully paid up until 9/30/2022. The last time my trash was collected was on or around June 17, 2022. After the first missed pick-up on the weekend of 6/24/2022, I spoke to a representative who told me they would come up to pick up my trash on my regularly scheduled day (Friday) and credit my account. Since then, I have continued to call the company and leave voicemails, but no one has contacted me, nor has the trash been picked up. I drove out to ************************************************************ (an address I found via ****** search) on 8/9/22 to be told that the proprietors no longer have a physical office space and that I should text them. The people I meet said that they collect money from customers on behalf of Trash Man Sanitation and text the owners to collect. I told them that I had called and contacted them via their ******** page, but I'd try texting as well. I would appreciate your assistance in investigating this company and helping the many people online and me recover our funds from what appears to be a fraudulent organization.

    • Initial Complaint

      Date:08/03/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for services that are not being rendered, cannot get a live human to answer or call me back, simply a text occasionally saying some sort of excuse why garbage has not been picked up and not much they can do.

    The Trash Man Sanitation, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.