Complaints

This profile includes complaints for OTR Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OTR Solutions

  1000 Holcomb Woods Pkwy Suite 315A Roswell, GA 30076-2575

  
• 

  OTR Solutions

  2460 W 26th Ave Denver, CO 80211-5308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a fuel card with this company and I have requested it be canceled only to be ignored and it not followed through on. It's a simple task that has not been handle. I will not pay anymore fees to this company for the fuel card and if necessary will seek advice from my attorney. We have received the worst customer service and account management from *****************. We would like his supervisor involved. Thank you. Next we will go to the federal trade commission as well about the fees we were not notified about.

  Business Response

  Date: 06/12/2024

  Good morning,

  Our team has reached out to your company and the issue has been resolved. If you have any further questions, please reach out to us at ************ and ask for your Account Manager. Thank you! 

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OTR Solutions has broke the contract they have with me and yet they keep the check that was cashed by them made out in my name and say it has to be 5 days before I can get it. But yet a week ago the lady *** told me she would release it right then . They do not tell the truth

  Business Response

  Date: 04/15/2024

  ************,

  An Operations Manager will be reaching out to discuss your account. Thank you. 

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/10/2024

  I have been informed by OTR that they wanted to break my contract ,because they would not cash a invoice from another company I worked for. But now they have keep my check and cashed it and I waited 8 days for it. Now there saying they don't want out of the contract because of a issue with a company they are in partnership with that is claiming I damaged a car I moved for them which they have no evidence I did ,only them accising me. So OTR is holding a check for 800$ from another company untill I pay the1900 $ damage that am being accused of. OTR has also been charging me fees for all my invoices but yet they say in there online ad they don't charge fees. I have evidence showing they wouldn't cash my invoice but then turned around and cashed it in my name . I want my money and out of this contract as they have promised me

  
  

  Business Response

  Date: 05/13/2024

  OTR has not broken any contracts. You have a claim on your account with RCG Logistics LLC that has all receivables on hold. You have not provided support to help us fight the claim on your behalf. Therefore, we have to charge the freight back.We are not holding payments. If you would like to discuss this further, you can speak to our VP of Legal Affairs, *********************, as the comments you are making are incorrect. Carrier success remains out utmost priority and our business decisions always err on the side of our clients best interest. 

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed with OTR after I signed a contract to do business with another factoring company. I was given an account with OTR and submitted loads, however OTR has not paid me and is saying that I owe them money from a diffrent account. They will not respond to my communications asking what I owe. I asked to terminate this account, and am given no reponse. To date OTR has not paid anything to me and I wish to terminate my *** filing so I can run my business. Also the *** filing from my first factoring company was filed first. Please respond to me so we can settle any debts owed and I can continue running my business. Thank you

  Business Response

  Date: 11/07/2023

  Good morning,

  We have been trying to reach you regarding a $30K balance due that has not been resolved. Please call us as soon as possible to make a payment. You can reach out to ******************* at ************. Thank you. 

   

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20786740
  
  I am rejecting this response because:

  I have my lawyer please contact my attorney *************************; **************. He wrote you email and left message for you. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/13/2023

  ****,

  I apologize for the delay in getting back to you on your most recent response. The message has been communicated to our customer support team and they should be coordinating through the information provided by the attorney. If there any other issues or items to resolve in the process please do not hesitate to reach back out. 

  Thank you,

  OTR Solutions

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20786740
  
  I am rejecting this response because:
  

  Please contact my lawyer he tried to contact OTR many times but never got response. Please sent response to my lawyer ******* @******************. 

  Thank you 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an independent truck driver with my own authority, the financial stability of my operation is paramount. It is disheartening to inform you that OTR Solutions has repeatedly failed to fulfill its obligations, causing significant financial strain and putting my livelihood at risk.The chronic delays and occasional non-payment of funds have forced me into precarious situations where I struggle to meet my insurance, truck payment, and fuel expenses. This, in turn, has resulted in the loss of valuable contracts with reputable companies, tarnishing my reputation and hindering future business prospects.OTR lackadaisical approach to rectifying these issues has reached a breaking point. I am left with no choice but to explore legal action against the stated company for the immense distress and financial hardship it has caused me. I am a paying customer *********** timely, efficient services, which I have been consistently denied.Furthermore, the recent incident involving our account being hacked and the subsequent loss of $3500 further compounds my grievances. I implore OTR to take immediate action to address these matters and provide the resolution I rightfully deserve. The situation is taking an overwhelming toll on my business and my well-being.

  Business Response

  Date: 11/14/2023

  *********,

  I apologize for not submitting a response to you before now, it is my understanding that our operations team has already been in contact with you to address your concerns and issues. If not, please reach out to our Director of Operations, *********************** at ********************* at any time. 

  Thank you,

  OTR Solutions

  Customer Answer

  Date: 11/15/2023

  I hope this letter finds you well. I am writing to express my deep concern and frustration regarding the lack of progress and communication in relation to the scam incident that occurred four months ago. As a client of OTR, I had anticipated a more efficient and responsive resolution to this matter, given the assurances provided during our previous interactions.
  
  I reported the scam incident to your organization, and since then, there has been a notable absence of updates or information on the progress of the investigation. Despite the assurance that I would be promptly informed once there were any developments, I regret to inform you that neither emails nor phone calls have been received to apprise me of the situation.
  
  Furthermore, last week, I received a call from someone at OTR; however, upon answering, I encountered an unsettling silence, with no one on the other end of the line. This lack of communication and apparent disorganization is disconcerting, particularly considering the gravity of the situation and the impact it has had on my confidence in the services provided by your organization.
  
  In summary, the current state of affairs leaves me with the impression that there has been no meaningful effort towards the resolution of this problem. I believe it is imperative to emphasize the urgency of this matter and request a comprehensive update on the steps taken to address the scam incident. Additionally, I kindly request clarification on the recent phone call where no communication occurred, as such instances only serve to exacerbate my concerns.
  
  Your immediate attention to this matter is crucial, and I look forward to a resolution that addresses both the concerns raised and the need for transparent communication throughout the resolution process.
  
  We hereby formally request again the full payment of $3,525.13. Please treat this matter with the urgency it requires. We anticipate your prompt attention to this demand and the timely settlement of the outstanding amount.

  Business Response

  Date: 12/21/2023

  Better Business Bureau:

  We are rejecting the offer of Mediation for complaint ID ********.

  OTR Solutions

  Business Response

  Date: 01/25/2024

  To whom it may concern,

  OTR's response to the arbitration agreement is attached. OTR retains all rights and remedies and defenses under law. *** asserts that ************************************* does not have the requisite standing to pursue a remedy through the BBB. Under the Receivables Purchase and Security Agreement ("****")  entered into between the parties, attached for reference, the exclusive venue and jurisdiction for all disputes arising under the Agreement shall be the state and federal courts located in Fulton County, *******. Additionally, by entering into the Buy-Out Agreement, attached for reference, ******************* agreed to indemnify and forever release OTR from any liability or cause of action arising under the **** or Buy-Out Agreement. 

  Notwithstanding the foregoing, *** has responded to this complaint in order to maintain its member in good standing status with the BBB. 

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I was approved to factor my invoices through OTR Capital ( now OTR Solutions ) . I received several nice emails from employees that were eagerly wanting to help me submit invoices. I instead did Amazon because I was new at driving the truck and had gotten comfortable running loads with them. Fast forwarded a year later, now Im ready to do OTR. I did my load and went back to the emails and noticed the link for instructing me how to submit the invoice was no longer available. I called OTR solutions and the young man said I was denied. He said it was because either a criminal pass ( which I have none oh wait I caught a fish that was too small thats all ) or I have bad credit . Well thats a 780 and they advertise they dont check personal or business credit. So I called another young lady and she said all I had to do was update my paperwork . So she connected me with another gentleman and we started the process again. I gave him everything he asked for then nothing. I called and called and called until my mentor stepped in and emailed his connection and then thats when I got response 6 days later saying I was denied. I dont know why they denied me . Nothing has changed but a mailing address. Furthermore no one was gonna return my call if it hadnt been for my mentor taking the time to send an email. My question still stands if I have never used this company for factoring , how am I declined when nothing has changed? What was the deciding factor ? Just trying to find out going forward to other factoring companies.

  Business Response

  Date: 11/13/2023

  ********,

  I apologize for the delay in getting back to you on this complaint. It is my understanding that you had been contacted outside of this channel but if that is not the case and you need more information after this response, please use the contact information at the bottom to get in touch. 

  OTR Solutions is constantly adjusting and updating our underwriting requirements for new factoring applications in accordance to our terms and conditions and financial institutions who back us. These changes require us to re-run any application after a 90 day period if no invoices had been factored. This standard practice usually results in no changes from the first application but in some unfortunate cases, it does. When evaluating an application we check on several levels of both the business and its owners to identity any potential risks that future receivables could face if a factoring engagement had moved forward. These include but are not limited to previous bankruptcies of an individual or related businesses, liens or judgements on the individual or related businesses, and debts or judgements on the same parties to name a few. 

  I confirmed that there are no liens or filings in relation to your application with us so you are completely free and able to chose another factoring company to fulfil your cashflow needs. Again, I am so sorry that it came to this decision and how it changed after the fact. It is not our intent or wish to put people in that situation but I hope that other service providers are able to provide you with similar services you were looking to OTR to provide. 

  If you have any questions please reach out to ************************* at OTR Solutions by calling **************.

  Thank you,

  OTR Solutions

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working with OTR for more than 10 years, with 2 different companies that Ive owned (************** Solutions and 4J *************** LLC). In the years that weve been doing business together with 4J *************** LLC (around 3 years) weve factor more than $2.5 Million dollars. The relationship has been great all over the years until now. In 2023 our business model changed and we are now working with ONLY ONE customer which is 95% of our company income, unfortunately this customer IS NOT approved by **********************, this means that we slowly stopped doing factoring with OTR for this reason. At first we talked to our account executive to see if our new customer was approved by them (this was exactly March 2023). Since then our factoring has dropped $10K per month until now July $0K. Weve been trying to terminate the relationship doing what our representative is asking for, a termination letter 90 days in advance BUT he is also asking for a terminantion fee of $22,000. dollars. Also he just renew our contract (WITHOUT OUR CONSENT since he knows that we CANT work with OTR anymore, which is obvious by our previous request on approving this new customer and our "bearish" factoring throught out the months). OTR is holding us without any reason and they are only affecting our company cash flow. At the moment we just want to terminate in a good manner the business between OTR and 4J *************** LLC, maybe in the future we can continue to work together with other companys that we own.

  Business Response

  Date: 10/04/2023

  First, I would like to say that we are unable to put into words how appreciative we are of your business over the last 10 years and have truly enjoyed working with you. We completely understand the situation behind your wish to terminate initially because of the primary customer we were no longer able to approve. 

  We have no excuse for the events that occurred more recently regarding the termination request as they are in no way standard practice or policy for handling situations involving non-approval of customer's primary clients. The miscommunication internally that prompted the termination fee response is not acceptable and I hope that we can rely on your experience with OTR over the last 10 years to know that this is in no way normal.

  One of our senior operations managers has reached out to remedy the situation and let you know that we will be issuing the termination notice without penalty or fees. If you could please call them back when you get a chance at ************** we can wrap everything up and finally put an end to this unfortunate situation. 

   

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/14/2023 I was doing factoring with this company but got in to accident and left a balance for 4 months after I got better and reopened my business and started all over I looked for them and made agreement to take 50% of invoices things didnt go as plan since my MC# started like new company again i couldnt work with the old brokers so I started find way to get loads and work On July 14 2023 I called otr and spoke with katty because I filed invoices and asked her if she can just take 200 for that invoice she agreed but broker didnt confirm that the load was delivered On Monday 17 2023 I called again and the summer account manager answered and I explained her the situation and we had miscommunication after that she agreed to lower from 50% to 30% Next day she told she will hold the invoices changing everything and if I invoice more she will release the ones I already invoiced and got approved and she also told me that she can give me fuel advance I said ok on Wednesday delivered the others loads and asked if she can pay me now and add the 30% to the balance and all sudden things changed she said she wont pay me and if I can find another company to factor Dont trust on this ppl they will change their mind if you tell the truth they take things personal not professional at all They dont keep their word make them as not trust company to work with stay away from them I made a review in BBB first and summer called and telling me if I remove that review she will waived my early termination fee so I can move to different factoring company I agreed so I can saved that money but I feel like they took advantage Now cant continue because they broke they word as take 30% from my invoices and Im not able to pay my business insurance and continue with the business Again stay away from this company they wont care about small business Now I understand why their rating falling I guess she will try to contact me again to extortion me and try to delete this complaint

  Business Response

  Date: 08/30/2023

  These situations are never easy to deal with, and in most cases, the carrier isn't the primary party at fault for the issue. When situations arise that require a significant amount paid back due to an issue with a factored load we focus on recouping the funds with as little impact to our client as possible. This is not something we have to do, but want to do as we see the relationship in the long term. However, the only way these situations can be resolved is when both sides cooperate. In this scenario, the debt was left for 4 months without communication or attempt from the other side to correct the debt. On return, instead of requiring full up front payment for the amount owed, we offered the client the opportunity to pay back the amount over time from their factored invoices. 

  The dispute is not about how we do business, but a disagreement in the portion of each invoice we were willing to fund the client. If we had not been left with a debt for months, the situation would have had an entirely different outcome and would have been more in line with what the client was asking. 

  We do not like dealing with these situations, either, and our operations process makes every effort to prevent them from happening. We wish the client luck with their business and enjoyed our time working with them. 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to this company's (OTR Solutions) gent over the phone to start factoring my invoices that I get from my customers providing shipping or trucking services. The company's service is facoring which means to issue immediate fund for the invoices I get from my customers. As I spoke with this company's employees/agent on the phone, there was no termination fee and a bunch hidden things including putting lien on my business that I later found that they included in the contract. The way it happened was we spoke on the phone and they sent several pages of contract and urged me to sign. Then I signed. However, I figured out few days later that this business sent several pages (I think about 17 ) of contract contrary to how its agents explained on the phone and urged me to sign the contract. The contract was signed based on trust or conversation over the phone ; not reading all those pages . Later within about three days, I found out that they included thousands of termination fee for the factoring service. The nice thing is I never started foctoring with them yet. Then I immediately sent cancellation email before I start any further business relation with this company due to the termination fee and other unnecessary articles included in the contract. In other words, I have never submitted a single invoice for factoring. However, this company (OTR solutions) is trying to use the deceptive contract as an extortion to start factoring my invoices with it. I said No. Then They put lien on my business. Imagine I have no any obligation to do a business with them under a condition. I woudn't have signed the contract if they hadn't have lied over the phone and sent other thing in the contract. I just said, I will not sale my invoices to them for 3% commission. In short, the business used an agent who tell lie over the phone and send several pages of contract and later use that contract to force me to start factoring my own invoice or my own hard earned money with them for a commision. There is No risk I paused to this company or there is no any money I borrowed money from them. I just said I won't do a business with them under such conditions. Finally, the company went further to put UCC lien on my business. Now this business is asking me to pay $500 termination fee because I don't want to start doing business with them. That is a combination deceptive business practice started by lying over the phone and later combined with extortion using a deceptively signed contract.

  Business Response

  Date: 09/19/2023

  I would first like to start off by saying OTR Solutions apologizes for any miscommunication or for the appearance of withholding information during the sign up process for our factoring service. This was by no means intended and is being addressed internally so the representatives handling this conversation, and our new customer team as a whole, are clear on what is involved when signing up with a factoring company. As a result of the feedback, OTR issued a release letter and terminated the *** filing in question allowing the carrier to seek other factoring options. 

  Although the situation is now resolved and OTR has fully complied with the carrier's requests, it is important to note that none of the items referenced in the complaint are unique to OTR. All factoring providers, including the provider who requested the provided letter of release and *** termination, file the same *** lien upon signature of the factoring contract. *** filings secure the accounts receivable asset a factor purchases from the client and are required in order to complete the purchase. Filling **** and completing underwriting processes associated with a new account setup are not free, and seeing that the signature of a factoring contract is a sign of commitment to the service, OTR Solutions incurs these costs at no expense to the client. Like the other provider referenced in this situation, a fee is charged to cover these costs if a termination is requested before any invoices are factored. 

  This response is in no way placing blame or ignoring the fact that some requirements associated with using a factoring service were not clearly communicated up front, but is intended to clarify that the *** lien filed (and now terminated) has been filed by the new factoring provider (otherwise they wouldn't have checked for ours and it wouldn't have been an issue setting up with the other company) and that our $500 termination fee is lower than 90% of our competitors.

  Again, we apologize for the inconvenience and we wish you luck with your new operation. If we can ever be of assistance again in the future please do not hesitate to contact us. 

  Customer Answer

  Date: 09/23/2023

  While I truly appreciate ***'s recent move to terminate the filed UCC1, the $500 termination fee was asked for a contract terminated days later after realizing the content of the contract which contrary to what we were communicated on the phone with their agent. Regardless of what most factoring companies do file UCC1, We still don't believe and accept filing UCC1 for a contract canceled within day's WITHOUT factoring a single invoice. Lien is if someone took an asset or potentially poses a threat to one's asset. Our case is totally different. we never started service or took any asset other than talking to their agent who gave us misleading or false information about the service contract f that warrants the *** for *** to put lien on our business. There has been signs of extortion to continue factoring even after cancellation. Therefore, we don't believe in paying the $500 termination fee.

   

  Our claim will be satisfied after we will be verifying that there will be no the $500 termination fee, and the UCC1 lien is totally removed. I think The ***'s current measure is appreciative and we will give another update soon on this matter once we verified the lien is removed and no any termination fee. 

  Business Response

  Date: 10/09/2023

  ****************,

  This response is to confirm your requests for complete termination of the UCC1 filing and issuance of a Letter of Release have been completed with confirmation of each sent to your email. Full termination and release have been provided without penalty or $500 fee as of September 19th, 2023. UCC3 termination filing (filing name for the termination of a UCC1 filing) and release letter were sent to your email prior to this date. If you did not receive this, or would like to request again, please contact ********************* at ************************************************. 

  If there are any other issue please do not hesitate to reach out, your account is closed and terminated. We wish you luck in your business and if there's anything OTR can do for you in the future please let us know. 

  Thank you,

  OTR Solutions Support

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use OTR Solutions to factor invoices and get paid by companies that I work with. I submitted an invoice this morning to get paid, they tell me that because my MC/*** authority is now inactive that they will not pay, even though my authority was active when I did the work for this specific invoice. I am a client of ***'s and have a contract that they are refusing to honor.

  Business Response

  Date: 06/13/2023

  We have contacted the carrier and provided a resolution.

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OTR SOLUTIONS is my factoring company for castle freight inc,mc ******.they paid less $250 dollars on may 4,2023 for invoice number CASFI-57 saying one broker paid less.i am in contract with them as non recourse factoring.meaning that they can not deduct any money from my side even if they get paid less from brokers authorized by otr solutions.even though they deduct my money.please help me to get my money back.they deducted twice without notifying me.then i called and they agree to return one and not the other one.my account manager is summer sandusky for otr solutions account.

  Business Response

  Date: 06/06/2023

  Dear Customer,
  
  Thank you for bringing the issue to our attention. We apologize for the inconvenience caused. We understand that you are in a non-recourse factoring contract with **, which means that any deductions made from your side should not occur, even if we receive less payment from brokers authorized by OTR Solutions. We apologize for any miscommunication or error that led to the deduction of funds from your account without prior notification. We have taken immediate action to rectify the situation, and we are happy to inform you that the deduction made in error will be refunded to your account. We appreciate your understanding in this matter.
  
  If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and are committed to providing you with excellent service.
  
  Best regards,
  
  OTR Solutions