Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/2022, an employee of 50 Floors, ****************** came to our home to give us an estimate on new flooring throughout our entire downstairs. During this meeting, we made it clear to ******* that we needed subfloor repairs, and showed examples of where the sub flooring was broken/needed replaced. He assured us that subfloor integrity was part of the 50 Floors installation process, and that the installers would review the condition of our subfloor and a decision on what the repair would be would be made at the time of installation. He even promised to be present during installation to ensure this happened properly. We paid the $6,500 statement.On 12/6/2022, our new floors were installed. The installation crew demoed our old floor, and replaced the new floor in a matter of hours while we were at work. There was no inspection of the subfloor, no repairs made, and ******* did not oversee the project as promised. Our new flooring is already coming apart and feels like it is floating without any support. On 12/15/22, a *********************** came to inspect the job. He confirmed there was no mention of subfloor on our installation report, and that a mistake was made during the sale. He said he said the job would be redone at cost since it was a mistake was on their end. However, an installation manager came on 12/21/22, and said we need a total subfloor replacement under our already installed flooring, quoted us $3,000+ for materials, and said we need a general contractor to fix the floors entirely as they could not do it. We requested an invoice of materials and waited to hear back to make an informed decision. We have since not heard back from *****, *******, or 50 Floors. Calls to both the individual parties and phone number listed on the website go to voicemail. Because of their mistake, we have to tear up our newly installed $6,500 floors and start over.

  

  Business Response

  Date: 01/04/2023

  Hi Valued Client,
      Thank you for taking the time to bring this matter to our attention. Please accept our sincerest apologies for the inconveniences this has caused you and agree this is not acceptable. We have every desire to continue addressing your flooring matters; therefore, our management team is currently in the process of discussing the best resolution possible. 

  Thank you again, for providing your review and we look forward to speaking with you soon. 

  Respectfully,
  50 Floor

  Customer Answer

  Date: 01/04/2023

  We have already received a personal message from ***************, assistant general manager. In his message, he puts the blame on us and the construction of our home. He claims his sales person and installation team inspected our subfloor and determined our issues to be structural, yet still laid down the floors without expressing these concerns to us. His claims are contradictory to what we were told by him, his salesperson, and the team installing the floors. He also says 50 Floors no longer desires to work with us, despite promising to rectify the situation. 

  

  Business Response

  Date: 01/11/2023

  Hi Valued Client,

     Thank you for taking the time to speak with our regional management team regarding a resolution.

  50 Floor has agreed to repair the subfloor and lay new flooring. 

  We thank you for bringing this to our attention and grateful to you for giving us an opportunity to correct the issues. 

  Respectfully,

  50 Floor

   

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for 50Floors to install 4 rooms of carpet, November 14, 2022. I heard from no one until I reached out the 1st week of December. Surface Construction Grp (I'm guessing the sub-contractor called and arranged installation on December 15th 2022. *** did not deliver the right carpet, did not cut the carpet right, and will not return any calls. I have carpet sitting that they won't pick up, and I no longer trust them to finish the job. I just want a bill for the 2 rooms they did install, so I can hire someone to properly finish the job.

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.

  After looking into your file, we see you and the 50 Floor management team have been in contact and a resolution has been discussed. Thank you for time and bringing this matter to our attention.

  Respectfully, 50 Floor

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18651382
  
  I am rejecting this response because: although a resolution was discussed, nothing has been done to correct and conclude the situation. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/09/2023

  50 Floor met with our client on 1/06 and agreed to a resolution of a balance that only includes the already installed material and labor. 

  We want to again apologize for the inconveniences this issue has caused you and we sincerely appreciate your time as a resolution has been completed. 

  Please see supporting signed documents. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 Floor was supposed to install carpet in one room on 12/26, they cancelled due to weather. Today on the date that the install was suppose to happen I had to call 3 times to find out they wasn't coming to install once again. Mind you out bed is in middle of Livingroom floor and have missed two days of work due to there supposed to be installing carpet. Now they have put me off once again and promised they would install on Thursday 12/29/22. I guess I will have to wait a few more days. But if not some kind of apology for such an inconvenience this has costed me and two days of wages, I will contact attorney general and start dispute.

  

  Business Response

  Date: 12/29/2022

  Hi Valued Client,

      We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.

  After looking into your file, we see you and the 50 Floor management team have been in contact. Thank you for time and bringing this matter to our attention.

  Respectfully, 50 Floor

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18647495
  
  I am rejecting this response because:

  I am still not happy with 50 Floor. They finally made it to install carpet but the manager in which reached out ******* from ********* office was very short and almost hateful over phone. I will never trust the company again with my home. They don't value customer time at all and since being treated like I have I will not recommend. It was on the company to place a call toe the customer to let me know that the installer wasn't coming the date that he was scheduled to come. Monday was originally scheduled in which due to weather they called promptly and let me know that they wasn't going to make it. I was rescheduled for Tuesday in which after 2 phone calls finally learned that the installer wasn't coming so I had waited over half a day without any type of communication from the company to let me know that the driver was still stranded due to weather or van troubles. 

  I feel like they should give me some money back due to their failure to communicate with me the customer. It has caused me 2 days of unnecessary time adjustments and waisted time. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     While working around the weather can be unpredictable at times and adjustments are needed, we completely agree the lack of communication is unacceptable and would like to offer $125.00 compensation as a customer service. 

  Please allow up to ten business days for the refund to reflect towards your original form of payment. 

  Thank you again for bringing this to our attention. Your experience was forward to our management team for review as we continue to improve in areas of our business. 

  Respectfully,

  50 Floor

   

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the services of 50 Flooring for living room at $3000. I was shown a sample of the flooring to be installed. After the floor was installed, I was initially satisfied and installers left. After cleaning up the floor and upon closer inspection, I noticed marks on the floor that looked like tank tracks on planks that were identical printed. As I looked closer I observed a second set of lines that were different from the first lines. These lines are slightly faded but they are wider and larger, like roller tracks and run further down plank. Unlike the tank looking tracks which are compact and run down part of the plank. All marks are evenly spaced and run vertical across the plank. There are also small round marks as well in different areas. I immediately called and explained my issue. For the first several communications by phone pictures were requested. After observing pictures, the representative stated the lines are a characteristic of the floor called tiger striping. I disagreed and started to get treated like my concerns were not valid. There were times phone calls were not returned. A representative was finally sent out to inspect the floor. The rep stated the same thing. "Tiger striping". I disagreed and explained that I had numerous independent people in the business inspect the floor and was told it was a defect. The rep then stated that he would reach out to higher *** about my issue and filled out a complaint form. He stated that he would explain the issue but just wrote tiger striping on paperwork. He stated the order had to be signed by me, which I did. The following day I recieved a call from a rep who stated that the flooring is designed that way and that I signed paperwork from inspector agreeing it was tiger striping. My initial consult nothing was mention about tiger striping and sample piece did not have marking. No offer to show me installed flooring that has tiger striping has been made. They are not honoring guarantee.

  

  Business Response

  Date: 12/22/2022

  Hi Valued Client,

     Thank you for your candid feedback. We're sorry to hear you were less than satisfied with your flooring service experience. After further research,we have found that your flooring does have characteristics marks that are part of the product. Those attractive designs are not a defect but are created to give the floor a more natural look, which in turn, adds beauty and value to your home. 

  While our records indicate you have previously spoken with your local market, a voicemail was left on 12/21, by ********, a member of our management team to discuss your concerns in further detail. When you have a moment, please return her call at ************.

  We have also included signed documents for your viewing indicating material verification prior to the flooring installation along with a certificate of completion. 

  50 Floor also provides a Gold Star One-Year Installation Warranty which consist of: workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required,50 Floor will return and provide that service at no cost to you for the first year of your floor. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18621494
  
  
  I am rejecting this response because: You are showing your true colors as a company on how you treat your customers. That signed document was done after a quick look over of a dusty floor because your workers did not clean up or return the furniture as advertised. It wasn't until I cleaned the floor and got a closer look and saw the imperfections not the quality workmanship of tiger striping. I've done my research. I had floor installers that work in area on rental properties come and look and agree the floor is defective. If you look at your sample there is no tiger striping on your sample. I've researched extensively online and found tiger striping and it looks nothing like what my floor looks like and im not talking about ******************* flooring. How about supplying pics of a few customers floors that have the exact lines my floor has. You've shown that your company is out to rip people off and not correct any issues. Your company has no integrity or proper customer service.
  
  Sincerely,
  
  ***********************
  

  

  Business Response

  Date: 01/03/2023

  Hi Valued Client,

     Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution for a resolve.

  Our records indicate a member of our management team, ******** has left a voicemail to discuss your concerns in further detail. When you have a moment, please return our call at ************ or ************.

  Respectfully,

  50 Floor

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 50 Floor to re-floor my entire house with carpeting upstairs and luxury vinyl plank flooring downstairs. They were in my home for 3.5 days and when they left, my home was left destroyed, 1/4 of dust throughout my entire home and 7 walls and a ******** which was just newly painted, with chips out of my walls! Their many commercials state they clean up after themselves . ABSOLUTELY FALSE ADVERTISING. I am not a complainer whatsoever, and Im not looking for free flooring, but the shape in which they left my home was deplorable. They offered $150 towards a cleaning bill that money wouldnt have cleaned my entryway. After two weeks of fighting with them, they did send a cleaning crew which cost them $400. Theyre now offering $100 to fix my ******** and my 7 walls. I have to use wood filler on my ********, spackle my walls, sand EVERYTHING and re-paint. I receive Disability and am not able to do it myself, and I shouldnt have to! They covered NOTHING up while busting up three rooms of tile. When they left, there were still chunks of tile sticking out of my walls and I couldnt even tell what color my brand new flooring was. THIS COMPANY NEEDS SHUT DOWN! I dont want one more person suffering like I have from this company! On top of everything stated above, they hire ALL subcontractors who barely speak English! Please stop this company from ruining other homes like mine. PLEASE! I paid this company over $14,000 for flooring and in turn they left my home in ruins.

  

  Business Response

  Date: 12/20/2022

  Hi Valued Client,

     We understand your disappointment with 50 Floor and agree that this is not acceptable. It is important to us that our customers are more than satisfied and we appreciate the opportunity to make this right. Thank you for your review and bringing this matter to our attention. We see you have spoken with a member of our management team and have agreed on a resolution of a higher compensated amount.

  Thank you again, for bringing this matter to our attention. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract started 7/2022 the company is still currently attempting to fix horrific job on tiles and carpet to date 12/2022. Credit card is in dispute because company has charged it as if job was completed. Poor communication and fourth attempt to fix the job. 50 flooring is now taking the entire job up again and attempting to reinstall after Christmas. They have damaged several things in my home and have not replaced or fixed. It has been a terrible experience and they have taking complete advantage of me and my family.

  

  Business Response

  Date: 12/14/2022

  Hi Valued Client,

    We understand your disappointment with 50 Floor and agree that this is not acceptable. It is important to us that our customers are more than satisfied and we appreciate the opportunity to make this right. A member of our regional management team, ***** has been unsuccessful in reaching you by phone and was unable to leave a voicemail. When you have a moment if you would please return his call at ************ as we would like to discuss your concerns in further detail.

  Thank you and we look forward to speaking with you soon. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gentlemen from 50 floor came on 11/9to do bathroom flooring guy came proceeded as normal pulled my toilet out then said he needed to let the floor dry due to water leakage from cracked tiles and destroyed my basedboard in the process but I didnt complain because he was going to put new ones down. three days later the gentleman returns tares my floor all the way up then starts laying the new floor down 8 Hrs later the gentleman says he cant complete the baseboard because its not in his contract after he and his employer said they could repair it and allowed me To spend my money getting the additional parts we called the company they said they dont fix walls and and we proceeded to tell them that its not a Wall its a baseboard thats apart of the floor that your employee destroyed and said he Would fix but now cant fix the job and my toilet is still sitting in the shower end of the day the worker left its thanksgiving next week my bathroom isnt complete!

  

  Business Response

  Date: 11/21/2022

  Hi Valued Client,

     We want to thank you for bringing this matter to our attention and we sincerely apologize for any inconveniences this has caused you. We see you have spoken with a member of our management team in which a resolution has been agreed upon. 

  50 Floor has agreed to complete the repairs of the drywall, flooring and toilet reset and a refund of $450.00.

  We sincerely appreciate your time and patience as we continue to move forward with completing the above resolution. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 50 floors for a complete house install after almost 4 to 5 months floors finally came and recieved a call fir an appointment to install. Date was set received a 2nd call from the office to leave work to put small dogs up. Came to the house to lock up pets as advised the installers told my daughter 1st then myself not to worry about them they also had a puppy at home. After reassurance I left. Later recieved a call they let one of my dogs out . They opened a door they had absolutely no business opening and my girl got out and was hit and killed by a car due to their negligence! I did what i was told but two different people was told my dogs is fine. I hate myself for believing in a so called reputable company and now my baby is dead. Why they thought it was necessary to open a door they was not even had any buisness opening is beyound me. I told them no more work and allowed them to pick up the material. I strongly feel this is there negligence and seeking they pay for the cremation of my baby. I have not spoke to them since they would only offer some funds back if I would let them do the work. This is unjustified and they need to pay for her remain .i payed for an urn when i was ti be paying for floors. Due to the condition i had to also pay extra for flooring . The lyed and killed my beloved pet!

  

  Business Response

  Date: 11/21/2022

  HI Valued Client,

    We are extremely sorry for this very unfortunate situation. Though we have spoken with you regarding this situation we would like to discuss a solution that works best for both parties. As of 11/18 a detailed voicemail was left by a member of our management team. The general manager, ***** can be reached at ************.

  Respectfully,

  50 Floor

  

  Business Response

  Date: 12/14/2022

  Our records indicate you have spoken with a member of our management team and have worked toward a resolution. 

  Thank you for your time and patience and on behalf of 50 Floor we want to again send our deepest condolences and apologize for this very unfortunate situation. 

  Respectfully,
  50 Floor

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18408408
  
  I am rejecting this response because:This company has still not complied with the agreement.  They was to send a check to cover burial cost and a letter of condolences. Still have not received anything in the nail. Stating they would and told you they would and did not follow through 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/29/2022

  Hi Valued Client,

     We sincerely apologize and appreciate you bringing this to our attention. Our records indicate a check was mailed to ********************** address on 12/15 and was cashed on 12/23; however, after receiving a copy of the check we would like ****************** at her convenience to please review the attachments and check for any possible concerns. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2021 my wife and I signed an agreement with 50 Floors to have Luxury vinyl planks installed kitchen, hallway, bathroom, foyer, living room, dining room and family room for a price of $12,312. The floors were installed in December and on January 30, 2022, I contacted 50 floors about the floor being unlevel. 50 floors sent out the gentleman that installed the floors and checked a few spots and said that we needed to give the floors time to settle (6 months) So, on September 15 and 17, 2022, I contacted 50 floors again that it's been 9 months and the floors are still uneven no response until i contacted them again on September 25, 2022, when I received a message from ******* requesting that i send photos of the floors and how they were unlevel / uneven. I sent over several photo and the no response until I messaged again on October 25, 2022.******* finally called and stated they would send the guy who installed the floor out to do an inspection. the tech finally came out to inspect the floor on November 4, 2022 and told my wife that the floors are supposed to be unlevel because it is a floating floor. Today November 8, 2022, I received a call from ******* and she stated that our house must have been submerged during Hurricane *** because there was moisture in one area buy the window. Our house didn't flood during *** and water did not cause the floors to be unlevel.I just want the floor to be somewhat level no perfect, if 50 floors would have fixed the issues when i first made the request we would be in this position today

  

  Business Response

  Date: 11/14/2022

  Hi Valued Client,

     Thank you for taking the time to bring this matter to our attention as it gives us an opportunity to review and address the specific concerns at hand. We sincerely apologize for the concerns you are having. After further investigation we see an inspection was completed on 11/04. Please see supporting documents and photos supporting water being the cause of the flooring concerns. The installation warranty does not cover site damage. 

  50 Floor provides a Gold Star One-Year Installation Warranty which consist of: workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service at no cost to you for the first year of your floor. This warranty is valid only for original owner-occupied residential installations performed by a 50 Floor authorized independent contractor and will be invalid if the flooring condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

  Please feel free to contact us at ************ if you would like to re discuss the concerns.

  Respectfully,

  50 Floor

   

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18377988
  
  I am rejecting this response because: I have been trying to get someone to come out to inspect the uneven flooring for 11 months. Then when the company decided to send someone out it was right after Hurrican ***. The floors were uneven well before November 4.

  Plus, it's interesting that the Tech decided to check the only area in my house that had minimal water that had entered the House. He stated to My wife that the floors are supposed to be uneven because they are floating and then goes back to the office and tells 50 floors that the house was submerged under water, but it wasn't more he never checked any other locations. 

  If someone would have addressed the flooring issues back in February when all this started, we wouldn't be here now. This company here in ******* ******* doesn't seem to care about the customer, very disappointing 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/18/2022

  We would like to move forward with scheduling an inspection; however, your local market management team has been unsuccessful in reaching you by phone. The general manager can be reached at ************************.

  We look forward to speaking with you soon. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted for flooring for our whole house and 135 sq ft on our screen porch. We were told that they it could not do the screen porch area. They collected the full amount at time they started the job. I have called several times trying to find out about a refund for the screen porch portion of the job and have not received any response from the company.

  

  Business Response

  Date: 11/09/2022

  HI Valued Client,

      Thank you for sharing your feedback. It is our understanding that a manager has reached out to you and addressed your concerns. Please accept our sincere apology for the inconveniences you've experienced. We appreciate you sharing your feedback and thank you for your business with 50 Floor.

  Respectfully,

  50 Floor