Reviews

This profile includes reviews for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
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  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
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  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  
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  50 Floor

  10163 Fortune Pkwy Ste G33 Jacksonville, FL 32256

  

Review Details

• Review fromSharon C

  Date: 07/11/2025

  1 star
  Buyers, please read every review you can fine about this company. We purchased our floors in September 2020. at that time installation was free and all we had to pay for was the flooring. We picked a product and was told it was their top of the line product. In May of *********************************************** our kitchen. We ended up hiring a licensed independent floor inspector who found that indeed the installation was improperly done. It was separating down our hallway and other rooms as well. We also found out through 50 Floor it was ****************************** better LVP. The floor is splitting and coming up the kitchen and other areas of the house. It has been almost a year now that we have been trying to get this resolved. They did offer to sale us the upgraded flooring and the installation would be free, but we had to sign a non-disclosure agreement, and the floor would only have a 1-year warranty. The fact that they wanted us to sign this agreement made us very weary of going through with this and therefore this was reported to General Consumer Complaints at the ************************. They reached out to 50 Floor 3 times, but they never responded back to them. We are therefore committed to letting people know just what they could be getting into. We spent a lot of money on these floors and will never refer this company to our friends or family when asked. Read all you can, dig deep into these reviews. Don't spend your hard-earned money on floors that do not hold up. Do your homework and if you have a problem do not give up, we certainly will not.

• Review fromVenus W

  Date: 07/10/2025

  1 star

  Venus W

  Date: 07/10/2025

  We are extremely disappointed with the customer service we've received from ***********************. Our experience has been marked by miscommunication, misrepresentation, and a clear lack of follow-through on basic promises related to safety and quality.From the beginning, we trusted this company to deliver a safe, professional staircase installation, especially after being reassured by their sales representative. Unfortunately, the installation did not meet those expectations. We received instead, a staircase with uneven planks that pose a real safety hazard in our home. Weve already experienced multiple trips due to misaligned planks, and were deeply concerned about the risk of serious injury, especially with children or older adults using the stairs.Even more frustrating, their installer, who originally performed the flawed work, returned and acknowledged the issue. He recommended replacing the material with a single hardwood tread to ensure safety and durability. Instead of taking responsibility, 50 Floors insisted on charging us more money to fix a problem that was caused by their guidance and installation.The company falsely claimed that we threatened legal action, something we never did. This misrepresentation not only undermines their credibility but further reflects the lack of professionalism weve experienced throughout this process.Weve made a financial commitment to this company and reasonably expect a commitment in return: a safe, well-installed staircase. At this point, we have no resolution, no accountability, and no meaningful response from management, despite repeated emails and attempts to resolve the issue amicably.This is not just about customer service, its about basic safety and a companys willingness to own its mistakes. We sincerely hope 50 Floors reconsiders its current stance and takes responsibility before someone is hurt. Until then, we cannot recommend this company to others.
  

  50 Floor

  Date: 07/11/2025

  Thank you for sharing your feedback. We take concerns about safety and quality very seriously and understand the importance of clear communication throughout the process. Your comments have been shared with our management team for further internal review.

  Respectfully,

  50Floor

  ************

• Review fromJay T

  Date: 06/06/2025

  5 stars

  Jay T

  Date: 06/06/2025

  My fiance and I met with ******* today to go over a plan for new flooring. It's an exciting time for u because we just recently got engaged. ******* spent well over 2 hours with us going over multiple quote options and flooring options until we were satisfied. ******* got to know us and made it very personable. We were pleased with the service and our looking forward to completing the flooring project with him and 50 Floor.
  

  50 Floor

  Date: 06/09/2025

  Congratulations on your engagement! ?? We're honored to be part of such an exciting chapter in your lives. Thank you for the wonderful 5-star review and for sharing your experience with Anthonyhe truly goes above and beyond to make each consultation personal and informative. Were so glad he took the time to walk you through your flooring options and ensure you felt confident moving forward. We cant wait to help bring your vision to life with 50 Floor!

• Review fromSusan D.

  Date: 06/05/2025

  5 stars

  Susan D.

  Date: 06/05/2025

  The carpet selection and installation experience was efficient and successful. Thank you.
  

  50 Floor

  Date: 06/06/2025

  Thank you so much for the 5-star review! We're thrilled to hear that your carpet selection and installation went smoothly and efficiently. If you ever need flooring services againwhether its luxury vinyl, hardwood, carpet, or laminateour team is always here to help. Enjoy your new floors! ??

  50Floor

  ************

• Review fromJames L

  Date: 06/03/2025

  1 star

  James L

  Date: 06/03/2025

  I dropped mine down to 1 star don't pay attention about 50 floors on here when they say we get back to you asap it's been a month since they said that on here BBB I think they do that just to get a good rating from the BBB I'm dealing with a warranty issue for a few months now I doubt that I'll ever get this warranty issue solved by them , remember whatever kind of warranty that company offer you it isn't worth anything if they don't want to handle it for you
  

  50 Floor

  Date: 06/04/2025

  Thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced with your warranty issue. Please know that a member of our national experience team has reached out and is actively working with you to resolve your concerns as quickly as possible. At 50 Floor, we are committed to standing behind our warranties and ensuring our customers are taken care of. We appreciate your patience as we work toward a satisfactory resolution.

  Respectfully,

  50Floor

  ************

• Review fromKayla H

  Date: 05/28/2025

  2 stars

  Kayla H

  Date: 05/28/2025

  I had high hopes when working with 50 Floor, especially after my initial meeting with the salesperson, who was knowledgeable and friendly. However, the rest of the experience fell far short of expectations.First, I was only offered luxury vinyl plank (LVP) optionsdespite expressing interest in seeing other types of flooring. The samples I was shown were much thicker and higher quality than what was actually delivered. The product I received was noticeably thinnerabout a fourth the size of the samplewhich felt misleading.Installation was also frustrating. The team arrived with instructions to remove the existing flooring and lay the new floors, but they refused to pull up the old flooring because it was glued to the concrete. I had to escalate the issue and call the supervisor I had been in contact with, who then had to intervene and instruct the crew to do the work they were originally contracted to ****** of the biggest disappointments was the subfloor preparation. I was reassured multiple timesby the salesperson, supervisor, and installerthat any necessary leveling of the concrete would be handled. Despite these promises, no self-leveling was done at all. The installers laid the new LVP directly over an extremely uneven subfloor. I raised concerns during the install and was repeatedly told they would take care of itbut it never happened.The finished floors are visually attractive, but every step you take, you can feel dips and uneven spots. I had both the installer and supervisor return to assess the work, and while they both acknowledged the unevenness, they brushed it off as within spec. There are 2030 noticeable dips throughout my floors, and now Im left stuck with an uneven installation that does not reflect what was promised.
  

  50 Floor

  Date: 05/29/2025

  Thank you for your feedback. Were very sorry to hear that your experience did not meet the high expectations we strive to deliver. A member of our National Experience Team has reached out directly to discuss your concerns further and review any unresolved issues.

  50 Floor stands behind our installation work and product warranties, and were committed to making sure each customer feels confident in the *********************** they receive. Your concerns have been documented and shared with the appropriate teams for further review, and we hope to connect with you soon to find a resolution.

• Review fromCleavie F

  Date: 05/20/2025

  1 star

  Cleavie F

  Date: 05/20/2025

  50Floor DFW/Arlington Do not do business with 50Floor ******. The office manager **** will harass you when you tell him no repeatedly via ****** voice and email and then question your integrity. He came down 6K when I told him that the competitors offer was about more than just the price. **** the answer is NO!Hello, this is ****. The manager at 50 Floor flooring. Has ****** reached out to you with our $18,000 offer.? Mon 8:57 PM Message from you, ****, Monday, May 19 2025, 8:57 PM. **** ?858-9181? Mon 8:57 PM Message from ***********************,, Yes?, 10:28AM Message from you, He did. I've chosen to go with Flooring Direct., Tuesday, May 20 2025, 10:28 AM. 10:29AM Message from *******************, Ok. Was it Price, product or other?, Tuesday, May 20 2025, 10:29 AM. Ok. Message from you, Price, product, company reputation and local business to **********. ****** is GREAT and I felt very comfortable with him I just prefer the products and solutions FlooringDirect can offer. The immediate price out the gate fit closely into my current budget for the project., Tuesday, May 20 2025, 11:17 AM. Message from ***********************, Company reputation? Have you seen our A rating with BBB 4.8 over 1100 review in ******, Tuesday, May 20 2025, 11:18 AM. 11:18AM Message from ***********************,, But ok thank you for your feedback, Tuesday, May 20 2025, 11:18 AM. But ok thank you for your feedback 11:20AM Message from you, **** I'm not changing my mind but I might ***** ****** from you, Tuesday, May 20 2025, 11:20 AM. **** I'm not changing my mind but I might ***** ****** from you Message from ***********************,, lol What integrity you have. I also said ok thanks for your feedback, Tuesday, May 20 2025, 11:21 AM. lol ***********************, Good luck to you, Tuesday, May 20 2025, 11:21 AM.
  

  50 Floor

  Date: 05/22/2025

  Thank you for your feedback. At 50 Floor, were proud to be a top-rated flooring company in the Dallas market, with thousands of satisfied customers and an A rating with the ********************. We understand that choosing a flooring provider is a personal decision, and we respect that.

  We apologize if your communication with our team felt anything less than professional. We value integrity and transparency in all of our interactions and are committed to maintaining respectful and courteous conversations throughout the process. Well be sure to review this internally to ensure our high standards are met consistently.

  Thank you again for considering 50 Floor, and we wish you the best with your flooring project.

• Review fromRyan C

  Date: 05/01/2025

  1 star

  Ryan C

  Date: 05/01/2025

  This is my first ever review, it's taken almost two years, but the men that put our floors in were very good at there job, given the tools they had. I regret getting these floors every single day. I can't walk around barefoot, because there's so many parts and areas of the floor that are coming apart, and sticking up, it's soooooo ridiculous. I'm so upset, and wish I had never used 50floor. When they came to estimate, the salesman did not communicate that our old floors were glued down, so the men that installed our floors worked there a** off to get them off, with that said, it left alot of holes in our sub floor, they needed some kind of sealant or something to put on our sub floor to even it all out... And since it wasn't communicated to them, they did non have it, so it wasn't used. That was a s*** show in it's self. So they eventually got our floors pulled up, and put in the new floors. I had no idea why that sealant was so important. Until i *******. The floor itself were beautiful, and they did great, it was just the underneath part, that was Not there, from them chipping away our old floors.. So the main walking areas, we had them come back and repair, the one *** said they would have to rip it all out and level the sub floor, but when a different man came, he just did the certain areas.. But that took to long as well, going back and forth, It should not of been this way.. Now two years later, still paying for floors I wish I never installed.. it's like I'm finding a new board sticking up everyday.. It's actually ********..We spent alot of money to not love these floors. I can't imagine what it will be like in another year.. I hate to be so negative, but I wrote this review to help anyone out, and strongly urge you to use anyone else... I'll give it to the salesman, there good, but that's there job. Do don't give in. Please use another flooring company. You'll thank me later.
  

  50 Floor

  Date: 05/07/2025

  We're truly sorry to hear that your experience did not meet expectations. We understand how frustrating this must be and appreciate you taking the time to share such detailed feedback. Please know that your comments have been shared with our team for internal review and consideration.

  Respectfully,

  50Floor

  ************

• Review fromDanielle D

  Date: 04/25/2025

  1 star

  Danielle D

  Date: 04/25/2025

  Literally the worst experience. We paid $8,000 for carpet in 4 bedrooms. We told the sales guy we have dogs and teenagers so we bought what he told us was stain proof/resistant carpet. This is not at all the case as weve had the carpet for just over seven months and it already has several stains and we take shoes off, shut doors so dogs cant get in, and we dont eat or drink in bedrooms. Its cheep carpet that holds the stain. The exact opposite of what we were told! We called our salesperson to put in a warranty claim. He sent us to an 800# which is an outsourced group that barely speaks English. Called 3 times now, left messages on voice mails and no return call. Texted the sales guy again and no response. In addition they didnt measure one of the rooms correctly so cut the carpet short by an entire strip. Then they put down a strip of separate carpet leaving an unsightly seam. So unprofessional. We had ordered hard wood for our closets. They kept scheduling installation then canceling because they could not source the materials. According to them! Isnt this a carpet/flooring company? Why cant you source materials youre selling? We want what we were promised. We were told if the carpet stains it will be replaced in the first year! Empty promises and potentially a scam of a company.
  

  50 Floor

  Date: 04/28/2025

  Thank you for sharing your experience with us. We appreciate you bringing this to our attention, as your feedback is important in helping us continually improve and support our customers.

  At **********************, we take pride in offering quality flooring options and working closely with each customer to ensure their satisfaction throughout the installation process. We're disappointed to hear about the concerns youve described and want to make sure they are fully reviewed.

  A member of our National Experience Team will be reaching out to you directly to discuss your situation and help work toward a solution. We appreciate your business and the opportunity to assist you further.

  Respectfully,

  50Floor

  ************

• Review fromLaura D

  Date: 04/21/2025

  1 star

  Laura D

  Date: 04/21/2025

  Do not use 50 Floors. Workers were 2 hours late and now say they can't finish job today. Contract did not account for glued down floors (being removed), nor for the fact that there are no baseboards in closet, so they can't finish with corner round. I had to pay the balance before they started working today. The floor itself, though LV, is cheap and thin. The "underlayment" is plastic sheeting from **********. When i asked for the managers phone number the worker said there isnt one and that he has to call customer service just like everyone else. When i complained to management I was accused of "hovering". I will NEVER use 50 Floors again.
  

  50 Floor

  Date: 04/23/2025

  We're sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. We have forwarded your feedback to our management team for review and follow-up. Our goal is to ensure that every customer receives a professional installation experience, and we take your comments seriously as part of our ongoing efforts to improve. Thank you again for sharing your concerns.

  50Floor

  ************