Complaints

This profile includes complaints for 50 Floor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  50 Floor

  205 Hembree Park Dr Ste 170 Bldg A Roswell, GA 30076-5734

  
• 

  50 Floor, Inc.

  9580 Delegates Dr Orlando, FL 32837-8374

  
• 

  50 Floor

  3614 Green Park Cir Charlotte, NC 28217-2866

  
• 

  50 Floor

  5525 Cloverleaf Pkwy Valley View, OH 44125-4814

  
• 

  50 FLOOR

  561 Brick Church Park Drive Nashville, TN 37207

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  50 Floors started carpet installation at the home. The staple gun used to staple the carpet kept short circuiting my electricity; tripping the circuit box, and the installer was unable to staple the carpet. The installer left the carpet as is and stated he would be back the next day with a generator to complete the installation. The installer failed to show and I have not been able to contact anyone in the company to get any help.

  

  Business Response

  Date: 09/29/2022

  Hi Valued Client,

     Please accept our sincerest apologies for the difficulties you have been experiencing as this is not the level of communication we strive for. Your concerns were immediately sent to out management team and our records indicate the installation has been completed.

  Thank you for bringing this matter to our attention and please let us know if there is anything else we can assist you with. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 10/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased vinyl floors for living room, hallway, kitchen, and dining area. A few days later the floors started lifting. Called company. They told me it needed to be removed and replaced with other product. A few months later scratches started happening all over floor. Called customer service and told ********************* are scratch resistant not scratch proof. Now almost 2 years later floor have a complete pop. Called again and told that's normal. I have Called other companies and told the floors are not even and that's why you have this problem. General manager told me same thing that it's nothing and normal. I must enjoy punishment because before the pop I used company for tiles in my bathroom and carpet in bedroom. All together I have spent close to 10k. Now the tiles are uneven with dirt on grout a few months later. General manager again comes and said uneven is normal. I have never heard of such a thing. I want them to fix all my floors.

  

  Business Response

  Date: 09/28/2022

  Hi Valued Client,

      Thank you for bringing these concerns to our attention. We regret to hear that you are disappointed with your recent experience with us and would like an opportunity to speak to you further. A voicemail was left by *****, a member of our management team on 9/27 to schedule an inspection.

  If you have not done so, please return our call at **********************.

  ***Please accept our apologies as there may be a delay in returning your call due to the anticipated storm.

  Respectfully,

  50 Floor

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired 50Floor based on an add over the 4th of July holiday to take advantage of their sale. We met with a nice salesman and believed everything he said about how the job would be handled. To make a VERY long story short, we contracted for carpet, hardwood floors and to remove carpet from the stairs and restore our stairs to original wood. We were told by the salesman that the stairs would be a 3-day job. They came after 5pm and at 7pm they were done with the stairs, same day. At each step of the job (except for the carpet) when the workers arrive, they tried to upsell us at each point. First the 2nd floor stairs were not "level" and needed to be built up with concrete (up sell). OK, we did not disagree. Well during that job, concrete ran thru to the 1st floor and on the new carpet, they cleaned it up and danced all around replacing the carpet. Then they tried to upsell the stairs tells us that the wood was weak as was going to split, we did not fall for that one. The removed the carpet and the stairs were fine - and only stained the stairs but refused to finish the painting and told us that our job did not include that they paint the risers. We painted it ourself, because we want them gone. When the hardwood job was supposed to be done, the molding is still not complete at each door way. They play this courtesy game called "We'll send someone out". That person always comes to say that we, the homeowners don't understand the assignment and "this" is "that". They agreed the molding is wrong and would order and replace. That was two weeks ago, 7/7/2022. Today we called and they don't have any memory, meaning the correct molding has not been ordered. This job started in July. It is not September 23, 2022 and a manager is finally coming to "take a look" at the incomplete job. They have already been paid, and after that final payment, they really stopped caring. I would not use their service again and will tell everyone we know not to use them. Done!

  

  Business Response

  Date: 09/26/2022

  Hi Valued Client,

     Thank you for your review and bringing this to our attention. 

  We see an appointment is scheduled for today, September 26th with the intent to complete all concerns. 

  If there is anything else we can assist you with, please don't hesitate to let us know.

  Respectfully,

  50 Floor

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18118926
  
  I am rejecting this response because:  the job is still not complete.  This is the third time that the wrong part was ordered.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/30/2022

  Hi Valued Client,

     We apologize the incorrect material was ordered. Our records indicate as of 9/30, the correct material has arrived and an appointment has been scheduled for October 5th. 

  We sincerely appreciate your time and patience as we resolve these concerns. 
  

  Respectfully,

  50 Floor

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18118926
  
  I am rejecting this response because:  the job is not yet completed.  Ordered parts is not a completed job.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/10/2022

  Repairs have been completed; please see attached supporting signed document. 

  Thank you and please feel free to give us a call at ************ if you need any further assistance.

  Respectfully,

  50 Floor

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The laminate flooring used is deteriorating at the edges. We contacted 50 Floor, because we were told the flooring was under warranty for 10 years. The flooring is covered, but not the labor. The flooring was installed September 21, 2020. A kitchen, small utility area and bathroom were done in vinyl and a hallway, living room and dinning area were done in laminate. Total cost was $7765.00. The vinyl is fine, its the laminate that has an issue.

  

  Business Response

  Date: 09/15/2022

  Hi Valued Client,

     Thank you for your review and bringing this to our attention. 

  We see you have spoken with a member of our management team, **** whom is waiting on photos in order to confirm the next step toward a resolution. 

  We want to thank you for your time and patience with this matter. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April I ordered new hardwood floors from this company with a refinish job on my existing hardwood to match. The hardwood that was installed has split and broken in several places. The refinish job was only half done with only one coat of sealer. They attempted to repair the broken floor and I was told the product was faulty. My existing floor can not be refinished again. There are drips of stain in several spots. Some areas on the stair nose still has original stain on it. They ripped up a portion of my floor that was broken before they realized that the product was gonna be discontinued. Pieces weee just nailed down in place temporarily until a resolution could be made. I have been dealing with this since May 2, 2022. Its now September and my floor is awful. I paid $9000.00 for flooring that I was not promised. I have reached out numerous times to ************************* the District manager who can put and saw the floor and told me that it all would have to come up and be replaced. I picked out a new floor 2 weeks ago. Now I am being told that the vendor for the bad flooring has to come out before I can get a decent flooring by the sales rep. I have tried calling ******************* with no response. The sales rep told me that it has been turned over to the main office. The regional Manager ****************** is not returning my calls either. His number is ************. Any assistance would be greatly appreciate. I have a complete file of photos and texts that I can provide you if necessary. I am extremely frustrated with the whole situation.

  

  Business Response

  Date: 09/13/2022

  Hi Valued Client,

     We are sorry to hear of the challenges you have been experiencing. 

  Our records indicate as of 9/13 you have spoken with our Regional Manager, **** and new material has been ordered. 

  Thank you so much for your time and patience as we continue to work toward a resolution. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint since I had my flooring installed in June of 2022.One of the rooms we had Luxury Vinyl Flooring installed had a scratch on one of the planks. The person who lives in that room was not home for two months after the installation. I reported the issue to 50 floor and they told me it would not be covered because we should have caught it during inspection (was underneath furniture that they moved into place) or within the first few weeks of installation (not a timeline anyone had mentioned previously).When we were sold the flooring we were told they would take care of this sort of thing with 'no problem' and 'no questions' for the the lifetime of the tile. Now they are telling us we need to pay them to fix it and any attempts to have anyone else (including myself) repair/fill-in the crack would void the warranty. The ******* office does nothing but lie about their support of the products and you have to scream at them or go places like this just to get anyone to listed or do anything.

  

  Business Response

  Date: 09/12/2022

  Hi Valued Client,

     Thank you for your review and bringing this matter to our attention. 

  We see you have spoken with a member of our management team and 50 Floor will be replacing/repairing the damaged plank(s) at no cost to the customer. 

  Thank you for your time and patience as we move forward to completing the repair. 

  Respectfully,

  50 Floor

   

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26 Friday I had a sales person come to my house for an estimate for new carpet. I received an estimate and decided to go with 50 floor. I paid a check to them of $1,300.00. I called them today and they told me I cancelled which I did not do. They have been sending me to extension after extension and no one is calling me back or returning my money as they say i cancelled. I am certain I did not cancel and have looked through all my emails for the last two weeks. They are not returning my $1,300,00.

  

  Business Response

  Date: 09/09/2022

  Hi Valued Client,

     We sincerely apologize for the misunderstanding which could have been the result of a clerical error on our part, but we thank you for bringing this to our attention. 

  We see you have spoken with a member of our customer care team and an installation has been scheduled. 

  Thank you so much for your time and patience as we resolved this issue and we look forward to your upcoming installation!

  Respectfully,

  50 Floor

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They talked me in to buying the best laminate flooring they had against scratches and water. They installed the flooring to my entire downstairs including the guest bathroom. They removed my toilet and replaced it. Since the removal and replacement of my toilet I have noticed a leak from around the bottom of the toilet. Apparently the seal to the toilet is not sealed. It has since cause water to leak from beneath a perfectly new toilet since the placement of my flooring which has now lead to warping to the floor they installed and now my baseboards. I called 50 floors only to be told that i have 3-5 days to call after installation only. "It is in my best interest to reach out to a plumber or my homeowners insurance with some assistance with this matter. " Basically, you're on your own. The warranty they provide is for 3-5 days!!! I had NO issues with my downstairs toilet prior to the team removing and replacing the toilet. If there is no plumber on your team, you should not have flooring guys removing and replacing plumbing equipment. I paid these guys over $10K for this flooring job to be left with damage due to their incompetence with installation of my toilet. The irony in the situation is the team admitted to a small leak prior to leaving after installation, but reassured me they resolved the problem. Do not use this company!! I repeat, Do NOT use this company. I wished I had read the reviews prior. The toilet is leaking around the bottom due to their improper installation and my floor is now damaged.

  

  Business Response

  Date: 09/07/2022

  Hi Valued Client,
  

  We sincerely apologize for your unfavorable concern and want to thank you for taking the time to bring this matter to our attention as it gives us an opportunity to review and address the specific concerns at hand.
  

  We have completed extensive research and our records indicate your installation was completed in good standards on 4/01/2021, per signed documents.
  

  As per your contract, 50 Floor will warranty gas, water, and toilet leakage caused by installer error for 5 business days after completion of installation. Additionally, we back our installations with a 1-year Gold Star Warranty as well as manage the warranty provided by your floors manufacturer.
  

  We have uploaded your signed 50 Floor job documents/contract for your viewing.
  

  Respectfully,
  

  50 Floor

  Customer Answer

  Date: 09/07/2022

  It is impossible to notice a slow leak due to improper sealing of the toilet at the base within 5 days.  

  Apparently this was a slow leak as stated by the plumber that i had to come out and evaluate yesterday.  He clearly stated the toilet was not sealed properly with installation.  Now i am stuck with the cost of a plumber (a real one, not a floor installer) and the need to find someone to come and replace the damaged floor boards that are starting to pop up at the creases along with the baseboards.  Again, i was assured by the installers, that the leak that they saw upon installing my toilet was fixed.  That's all i had to go on.   They were the experts and I trusted them.  Considering I am having to pay more than enough money out of pocket to have a plumber come to properly install the toilet with a seal at the base, it seems would only be right and just, if 50 floors could at least replace the few boards that need replacing.  I am not asking for my entire floor to be replaced.  Never did.  It's literally less than 10 boards likely.  They would rather risk their reputation???  As noted, there is a laundry list of complaints on this company.   

  

  Business Response

  Date: 09/13/2022

  While we can understand the frustration you are experiencing with this situation as previously stated the warranty has expired; however; 50 Floor can provide an estimate for the cost of the repairs to your flooring at a discounted rate; otherwise, 50 Floor has completed it's contract agreement.

  If you would like to move forward or discuss in further detail please contact our cooperate office directly at ************.

  Respectfully,

  50 Floor

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17899009
  
  I am rejecting this response because:  At the end of the day, they are the cause at which the plumber agrees and will not take ownership. No further communication necessary.
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 09/15/2022

  50 Floor has addressed and explained to the customer a resolution and has fulfilled its obligations as stated in the signed documents. 

  Sadly, we are unable to come to an agreement. Please close the BBB complaint as customer has indicated no further communication is needed. 

  Respectfully,

  50 Floor

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 31,2022, Amount Paid $920.98. 10+Yr warranty on Carpet.Have reached out to Company numerous times (6 TIMES) via Telephone, Text and Email w/Video/pictures of Carpet and issue.(Carpet has snags in various areas). My initial call was on 7/22/2022 and was told to send Video/pictures of issue to *** and I would receive a call back after review. I have yet to receive a call back, and when I call I'm getting the run around.I'm requesting the BBB to get involved to get a resolution to my concern.

  

  Business Response

  Date: 09/06/2022

  Hi Valued Client,

      Thank you for your review. We are very sorry to learn of the experience you have had with us.

  Our records indicate as of 9/06 a member of our management team, ***** left a voicemail to discuss the issues. When you have a moment please give us a call back at ********************** or ************.

  Thank you and we look forward to speaking with you soon.

  Respectfully,

  50 Floor

  Customer Answer

  Date: 10/24/2022

  This is my second request to hopefully resolve my concern with the carpet I had installed. It was installed February 5, 2022. I paid $2125 which was to include carpet, installation and trim. Immediately the problems started to appear. There was pulling in numerous areas of the carpet. I was told this was normal and in a bit it would stop. I have called the company numerous times and basically got the run around. We sent a complaint to you in August 2022 and received a call September 1, 2022 from ***** with 50 Floors. He was to reorder the carpet and contact us with a new installation date. Since then we have called him back to see when they would be out and only get his voicemail. Sorry to say we are done and want to cut ties with the company and would like my money back. I will need to purchase all new carpet and can not continue to use the one that is on the floor now. It is a hazard. Please note, there was problems from the start with the installation, but that information is in the prior complaint.

  

  Business Response

  Date: 11/01/2022

  HI Valued Client,

     In keeping with your Gold Star One-Year installation warranty 50 Floor has agreed to complete a full replacement of your carpet at no cost to you. We see you have spoken with a member of our management team regarding this resolution and currently working with our AGM, **** to schedule a date that works best for you. 

  Thank you for giving us an opportunity to make things right. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 11/02/2022

  Due to lack of communication after numerous attempts. What would be my options of getting a full refund. The carpet as is is a hazard and needs to be replaced but would prefer not to have them do it, due to their actions and responses in the past and present. 

  

  Business Response

  Date: 11/04/2022

  We are sorry to hear you are less than satisfied with your flooring experience and want to sincerely apologize for any delays in communication you have received.In keeping with your contract and Gold Star One-Year Installation Warranty, 50 Floor has ordered material and recently offered dates to complete a complete replacement at no cost to our client. 50 Floor stands behind their warranties and would like to thank you for providing your time and patience; in order, for the local 50 Floor office to address your flooring concerns while honoring your contract signed on January 15th, 2022.
  
  We have included the 50 Floor Gold Star One-Year Installation Warranty for your viewing below.
  
  50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required,50 Floor will return and provide that service at no cost to you for the first year of your floor.
  
  Please see signed supporting documents.
  
  Respectfully,
  50 Floor
  

  Customer Answer

  Date: 11/07/2022

  We'll accept the response but have 4 non-negotiable conditions.

  #1 be here by 9am so job can be completed and not rushed.

  #2 Wednesday or Thursday they come out for installation.

  #3 ensure communication can be made clearly with installers. Also a good number for a rep for that day in case any issues arise.

  #4 workers must have proper equipment and supplies to complete the job per the original agreement including transfers and quarter round must match what was purchased by client not what vendor has in stock.

   

   

  

  Business Response

  Date: 11/11/2022

  We are happy to schedule an appointment for a day that fits our clients schedule, but due to unforeseen circumstances that is out of our control we would not be able to commit to an exact time of arrival.
  
  During this scheduled appointment 50 Floor would complete a carpet replacement and round installation using 50 Floors stock raw round;however, because we are unable to provide an exact match to her existing baseboards, customer would need to provide the stain of her choice.
  
  Another option we would like to propose is to complete the carpet replacement, provide the round material(s),and reimburse our client $150.00 to offset the cost of hiring a ********* at her choice to complete the stain and carpentry work.

  Respectfully,
  50 Floor

  Customer Answer

  Date: 11/11/2022

  I will need to discuss this with my mother. Due to the fact she will be helping me with communications and the installment. 

  

  Business Response

  Date: 11/23/2022

  Once ready, please resume communication with your local market to schedule an appointment. 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 17808053
  
  I am rejecting this response because: due to the lack of communication, delays and customer service, I am requesting a full refund from the company. Since I will have to replace all of the carpet due to safety hazards
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had new carpet and *** flooring installed in our home on 2020. We have been trying since 2021 to get your company out to go over several issues we have. We had someone come out and look at the carpet and we were told the carpet was laid wrong by the installers. The carpet is gapping at the seams and unraveling. We have constantly called! Emailed! Text! We have been given every excuse in the world for why this isn't resolved. We have emails from your staff stating we live in a different city, which we do not. We have been told we only had a certain amount of time to complain. We have been sent emails pertaining to employees pay. It has been the worse company to deal with. We paid $7857.00 to get the work done and never followed up on by your company. 50 Floor did not and has not been truthful with us. The *** flooring is breaking at the edge lock. Theyvdid not put 7nder floor padding down. How can we get in touch with the corporate office to file another complaint? This issue has not been resolved.

  

  Business Response

  Date: 09/01/2022

  Hi Valued Client,

      We apologize for the issues that you have been experiencing as this is not the customer service we strive for.

  We see you have spoken with a member of our management team to discuss a resolution in which 50 Floor will be completing a replacement of both floors once the new material has arrived.

  Thank you for bringing this to our attention and for your time and patience! 

  Respectfully,

  50 Floor

  Customer Answer

  Date: 09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************