Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a shaft on 11/25/24 and it broke immediately on first use. Less than 5 hits of the golf ball. *** had performed work on the shaft to put the proper adapter on the shaft and a grip. The shaft and adapter were the parts that failed, possibly due to removing too much material in the sanding portion of adapter installation. I returned the shaft on 11/29 where they went to ship the shaft to **********. They (***, store manager or one of them) told me Taylormade authorized the return and will call me when they receive the shaft from Taylormade. I called two weeks later about the status of my order and they said "we will call you when it comes in." I never hear from them or get any updates. Even made a few visits into the store only for them to give me the runaround that they will call me when its returned from the manufacturer. I get this a lot when calling the store: "let me look into it and I'll call you back." when I ask when they are going to call me back they say "before 6pm today." The call never ********* seems the disconnect is their ability to pick up the phone and ask the vendor the status of the return. The lack of care is very evident when I call in. They are incredibly fast to dismiss *****'s been over two months since I purchased and returned the shaft.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2024, I purchased a new putter on **************************. After receiving the putter I realized that it was not the right length for me. I then tried to return it to my local PGA Tour Superstore and was told that I could not return it because it was a limited item. I then reached out to their Customer Support team and was told the same thing. The return policy on the item was not stated during the time of purchase. I had several back and forth conversations with their team sharing the information below: It's not clearly stated on their product display page for the item that I purchased that the item is limited and that it's not eligible for return. On the product display page, they display the 90-day PGA Tour Superstore Performance Guarantee. It's not clearly stated during the checkout process that the item is limited and that it's not eligible for return. In the email order confirmation, it's not called out that the item is limited and that it's not eligible for return.I would understand if PGA Tour Superstore made this clear to the consumer upfront, but they are hiding behind a policy that no one knows until they try to return something. I would like to return this item and be fully refunded, as it is unused and still in its packaging.I have attached a screenshot of this item's product display page.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/2024 $2,920.53 PGA Tour Superstore sold me clubs and a bag with the guarantee that it could be returned for a full refund within the allotted amount of time.I received my products and decided to return the whole order for a refund. Using the shipping label that PGA Tour Superstore provided me with to return my products, I sent them back to the company. It's been months now and they're saying they can't give me a refund because they never received the products. So as of right now I am still being charged the $2,920.53 and have no products to show for it.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E - Gift card from the *** Superstore online on Monday 3/11 around 10 PM EST. I received no confirmation email of transaction or any confirmation with regards to purchase. Money was taken from my credit card account. I called after 48 hours (3/13/2024) was told it was a glitch and they were glad that I called. Still nothing. But they did refund the 8.99 shipping on the **Gift card. They admitted fault and blamed the system. After another 24 hours and still no emails I called again (3/15/2024) was told it was a work email problem so we changed the GMail. I was email later the same day and was told I would be getting a refund. I have received no compensation.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,ORDER NUMBER ******** I spoke with *****. He/she said she would process the refund for the two items I did not get as follows Beanie (Charleston cuff knit)Dress (Lava wash long sleeve hooded dress)She said she would process the refund but hung up on me so I called and asked ***** but they said no one worked there. Then one person answered and said will take investigation. Now I received an email from ******** S Operations support manager, customer care saying he had checked and verified that I got 3 items but I did not receive them. Please process the full refund The total is ******

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my order at the end of April. I spoke to a customer service representative on May 3rd who said they had received my return and I'd get an email confirming it "that day or the next." On May 8th, I called back because I still had not gotten the email or my refund and spoke to a man who confirmed they had my return. He called the ****************** store to have them issue the refund. Apparently, the store manager didn't know how to do this and instead sent me multiple ***** return labels. He said he would have the dock manager issue my refund when he got in the next Morning. He said he would personally follow up with this on Tuesday morning, May 9th, when he got to work and call me to confirm. He did not call or follow up. When I didn't receive my refund or an email confirming this, I called yet again on May 9th. This time I spoke to a woman who confirmed they received my return and she said her supervisor would be the one issuing the refund. I've been drug in circles for the last couple weeks. I've been told multiple things. The store manager tried issuing my refund, but apparently didn't know how because of a "system update" and instead just sent me labels. I'm frustrated and annoyed with the lack of communication and being told so many different things. My return tracking information is attached. I also have the receipt from drop off with *****.Order #********

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 pairs of shoes online. None of the shoes fit properly so I tried to do an online return. After numerous attempts of the online process failing I emailed customer support. They got right back to me with a ***** label and an email at 10:42am on 8/4 (See attachment)As you can clearly read there is no explaination of a refund going back to a giftcard vs to my credit card.When I spoke to them they said they sent an additional email that said it would be on a giftcard. I never received a second email. I would have never returned the shoes I would have just sold them myself I don't want a giftcard this is worthless to me.