Reviews

Review Details

• Review fromKim C

  Date: 09/05/2024

  1 star
  USA **** demonstrated a severe lack of integrity in almost every aspect of their operations. My son worked for them during 2 *******; they are contracted by ***************************** to manage pools on military installations. The hiring process was chaotic each time, with training requirements constantly changing depending on who he spoke with. He dealt with numerous employees and despite completing all requirements, his paycheck was withheld due to claims that he hadnt. It took over a month of persistent calls to get his certification properly *********** the start of the 2024 season, the pool was at risk of not opening due to lifeguard certification issues. Shockingly, the company suggested forging certificationsan alarming practice, especially considering these certifications involve life-saving responsibilities. The clock-in/out app was unreliable, making it impossible to accurately track hours worked. Furthermore, USA **** failed to update their insurance documentation, leading to **** withholding payment, which caused the pool to close for several days. Instead of taking responsibility, USA Mgmt blamed the contract holder for non-payment, while the lifeguards, including my son, went nearly a month without ****** sons last day of work was 7/27/24, and as of 9/4/24, he still hasnt received 2 paychecks. After repeated calls and follow-ups with ******, a manager, I eventually sent a certified letter to their accounting ***** I was told 2.5 weeks ago that his checks were sent. When I asked when, I was not given a date and ****** blamed the **** for checks taking a month or longer to be delivered. I was told again today they were sent and I asked when. He said today and didn't have an explanation why he previously told me they were sent.This companys failure to pay minors on time, coupled with their illegal practices and indifferent attitude, is unacceptable. I am disgusted by their behavior and will be filing a formal complaint with ****.

• Review fromChristy W

  Date: 03/14/2023

  1 star
  I too, would give 0 stars if that was possible. This pool company was hired by our condominium group in ********* ************. They charged our association more than $7,000 and NEVER opened and treated the pool. Our brand-new pool turned into a swamp! They never assigned a pool regional manager, and they sent subcontractors to supposedly open the pool, who never vacuumed or added chemicals. They are supposedly based out of Georgia and supposedly have an office in ** but if you look up the office address, you'll find its a *** location! SCAM, SCAM SCAM. Don't use this company. They will upsell you on their life safety protocols but let you down majorly when it comes to performance. Steer clear of this group or you will end up like the rest of us. We are filing a claim with the State ************************* in both states. Clearly there are many of ** that have been scammed and taken advantage of.

• Review fromPool G

  Date: 02/16/2023

  1 star
  In August 2022 I was contracted by USA Management to provide pool maintenance for a community pool. My invoice has been submitted via email, text and registered, signature required ***** TO DATE, I have received a partial payment. I have made numerous attempts to contact them for payment. HORRIBLE COMPANY

• Review fromAlissa Y

  Date: 10/14/2022

  1 star
  We hired the/is company to provide lifeguards for our pool for the 2022 summer season. Out of the 101 days that our pool should have been open with a lifeguard, it was only open for 5 days. It has been difficult to get any stright answers from anyone with what is going. It is difficult to get anyone who you need to speak with to reach back out to you. They always seem to be in a meeting or out to lunch when we call. When we try to email they hardly respond back. We had followed the contract to cancel for the 2023 season and they are still trying to send us invoices for the 2023 season.