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Business Profile

Uniform Supply Service

Vestis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniform Supply Service.

Complaints

This profile includes complaints for Vestis's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vestis has 164 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vestis

      500 Colonial Center Pkwy Ste 140 Roswell, GA 30076-8852

    • Vestis

      442 Wilson Rd Griffin, GA 30224

    • Vestis

      130 Hammer Mill Rd Rocky Hill, CT 06067

    • Vestis

      560 Northfield Ave West Orange, NJ 07052

    • Vestis

      740 Frelinghuysen Ave Newark, NJ 07114

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vestis took over for Aramark in May of 2024. Residents noticed that the rugs did not seem to be getting serviced, and in October noted that a piece of tape that had been stuck to the rug several weeks prior had not been touched or moved. I notified the company, on or before October 11th via phone and was told I would hear back. On October 21 I emailed the company as I have not heard back. On October 23 I received a request for an ADDITIONAL service call, which I had not requested. On October 23 I received a message from our account manager, and it turns out that they could not locate a key for our property. So they had been billing for services they had not been performing, and were aware they were not performing for six months. I have asked several times for any proof that they had serviced the property and am met with silence at each of those requests. I have asked that the account be cancelled repeatedly. Today I received a past due bill threatening an interruption in services. The community hasn't received service for a full year, so I don't know what they're interrupting.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding a uniform service provider with whom we no longer wish to do business. Our original agreement was with a different company that was later acquired by the current provider. As such, we consider the original contract to have been nullified upon acquisition.Upon informing the representative that we were terminating the service, I was told we could not cancel due to insufficient notice. I explained that our contract was no longer valid, as it was with the previous companynot the current one. The representative responded by saying that early termination would result in arbitration. I acknowledged this and requested that they pick up their uniforms promptly.Despite repeated delays and attempts to avoid retrieving the uniforms, I eventually insisted and the company retrieved their items. Since then, I have continued to receive invoices for services we are no longer using. I have made multiple attempts to contact the company and requested they initiate arbitration, as they had originally indicated. Unfortunately, my emails have gone unanswered, and billing has continued.The reason for ending the service was due to consistent issues with billing and service delivery. We were repeatedly charged for services we did not receive, and additional fees were added without proper explanation or justification.I am requesting that the company cease all billing, acknowledge the termination of our relationship, and address this matter through the arbitration process if they believe a dispute remains. I hope the BBB can assist in resolving this issue. The company is requesting we buy out the contract for leaving early for about ***.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivery came on 4/12 and didn't receive all our items but was charged full price. Let the driver know that we needed to be credited the items we didnt recieve. Called on 4/17 to cancel services. Management was supposed to call within 24hrs which didn't occur and ticket was closed out as being taken care of but it wasn't. Vestis came on 4/19 for a delivery and before the driver came out of the truck we informed him that we canceled services and we didn't want this delivery. We were charged for services not rendered. I called on the same ticket on 4/21. I was told management should call me within 24 hrs and if not it would be escalated. ****** ***** the ** called me on 4/23 who was supposed to call me within 24 hrs from the original ticket on 4/17 and I went over everything with him. I explained how the tickets kept getting put in resolved status but they weren't resolved and we were getting charged for services not rendered and the whole situation regarding the delivery on the 12th.He stated if that is all you are concerned about is credit then we can just credit you but there will be early cancelation fees. I stated that there shouldn't be any more fees taken out as we have been paying regardless with the automatic payments but we weren't receiving anything because we canceled on the 17th. Then on 5/1 we received an email that a delivery was made at 5:30am. We weren't open and again we canceled on the 17th. I emailed ****** and demanded that they come and pick up the items that were delivered on 4/11 that we were charged full price for but didn't receive all of our items and to credit our account the 4 payments they took out without any services because we canceled. ****************** called today stating the we agreed to a buyout and they picked up the delivery from 4/11 on 5/2 as what they dropped off we didn't use. And cancelation wasn't effective until 5/2. The president's office stated that they couldn't give us our credits only ****** ***** the ** can.

      Business Response

      Date: 05/16/2025

      The *** ****** ***** confirmed and approved the credits that ****** was asking for.  OOP AGENT, called ****** and told her.  She was glad.  Case was closed on 05/08/2025

    • Initial Complaint

      Date:05/02/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst company ever. Horrible service, horrible management, just horrible all ********* company was billed multiple weeks when no one from Vestis came out to service us. Still got invoices, to the tune of $638.01 total. Spoke with customer ********************** multiple times, spoke with management several times, was assured the bogus charges would be dropped and the account closed. Turns out nope, we are now dealing with their (again, just horrible people) collextion agency claiming we are breaching our contract for non-payment. And on that note, it gets even better....I am a small restaurant owner. I signed my initial contract for 36 months in May of 2021 in-person with the *** sitting across from me at my establishment. After management threatened me with breach of contract after dealing with their horrible customer ********************** (this was March of 2024), they sent me over a renewal contract from December of 2023 that I DID NOT SIGN. Yes, someone from Vestis signed a renewal contract on behalf of my company. ***** ********* admitted to me over the phone that this person who worked there at the time had done this A BUNCH OF TIMES. Highly illegal, I'm sure.And yet still, I am dealing with their ********* collection hounds trying to get me to settle and pay them some money for service that never happened. Not to mention the whole renewal contract being signed by someone who worked there. You'd think they'd just want to drop the $638.01 in charges and move on. But no....Receipts are attached. Both signed contracts and emails sent to company ***s ******* ******, ***** *********, ***** *****). Most of these they didnt even bother to respond to. Account #********** Again, horrible, horrible company.

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested contract non-renewal with this business on 4/23/24 by certified mail letter which was signed and documented. Since then, I have continued receiving some of the services and getting billed for them. Recently, I received a "breach of contract" notice from them with an invoice for $3303.99 for past services in addition to $6460.43 for breach of contract. This company has very poor customer ********************** and ever since my initial dealing with them 4 yrs ago, have failed to resolve issues that I have had. They have regularly promised invoice reductions, and it does not happen. Attempts to reach management in this company have frequently been unsuccessful because they are not getting back to us.

      Business Response

      Date: 05/20/2025

      Called ***** ********* @ ************ and he agreed that he was going to pay the balance on the account and that all is ok

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notified Aramark 09/28/2023 via certified letter they were in breech of our contract. No resolution. Notified Aramark again on 11/27/2023 via certified letter we would exercise our right to terminate our agreements per the terms effective 01/01/2024. ***orted to Aramark 02/06/2024 they had not picked up their uniforms even though we sent a certified letter of termination and had verbal acknowledgment in December of 2023 from their service driver that he would bring help and collect all items. On 05/12/2024 we received a past due notice from Aramark they were discontinuing our service, but we had not been receiving any service for all of 2024. I spoke with a *** on 05/16/2024 and she assured me our accounts were paid as they had been terminated for months. A *** requested a different division pick up the remaining uniforms which were finally picked up on 5/21/2024. On 06/12/2024 we received another past due invoice, I ***lied to it with the information above, and received an email from a *** at Vestis (the rebrand of Aramark) that our request from 02/06/2024 had been resolved. On 10/31/2024 we received a breech of contract notice from Vestis. on 11/04/2024 spoke with a *** and a ticket was elevated to Regional Mngr. A *** followed up with an email, which she followed up 12/31/2024 with another email informing us it was resolved. On 02/26/2025 we received a final demand for payment to which I called the Vestis Accounts Receivable number and they advised they were opening a ticket to resolve. On 03/14/2025 we received a call threatening to send our former closed and paid in full account to collections. On 03/16/2025 we were notified another service ticket had been opened to resolve. On 03/20/2025 we received another statement which we ***lied to prove we did not owe, and our former account was closed. 03/21/2025 They escalated to the local management team. 04/16/2025 a *** from collections contacted us. Our corroborating documents were sent to her.

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Uniform service company Vestis (formerly Aramark) refuses to end their services with our company despite being notified three times in writing that we no longer require their service.They claim that they have a contract with us that automatically renews each year. We did not have a record of such contract on file.When requested to provide one, they sent us a copy of an agreement signed by an administrative assistant back in 2019. This person had no authorization to sign contracts on behalf of our company and was with the company only a short time. Since 2019 Vestis gradually increased their weekly prices from $43.00 in 2019 to $179.65 in 2024. This is a level that we can no longer sustain. We have fewer than 10 employees requiring uniforms, only 2 sent uniforms to be cleaned. We wish to terminate the service. The account manager refuses to end the services, threating to sue us and continues to send us weekly invoices for a service which has ceased. Communication is by telephone only. He refuses to put correspondence in email format despite numerous requests to do so. His manner on these calls is always rude and aggressive with a constant threat of legal action against us. The frequency of his calls has increased to twice weekly with more recent threats to send us to collections for payment of the invoices for which no service was provided. We need these weekly harassment calls, and invoices for a service which was not provided, to stop. We also wish to warn other businesses against getting involved with this ruthless company.********* *.Bookkeeper MALOYA ******************************** Ph: ************ Fx: ************

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The keep sending me bills addressed to my apartment number but no name. They are billing the "The Latte Lounge" and have my address, but i have absolutely no dealaings with the "Latte Lounge" or have any idea why these crazy bills are set to me! I sent Vestis notice telling them to stop billing, but they keep sending me these outragious bills.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE HAVE USED ARAMARK, NOW VESTIS FOR YEARS. SIGNED A CONTRACT IN 2022, WAS TOLD THAT WOULD BE THE ONLY WAY TO LOCK IN A PRICE. WE HAVE HAD NOTHING BUT PROBLEMS. WORST CUSTOMER ********************** I HAVE EVER SEEN. NO RETURN CALLS, NO VISITS TO OUR BUSINESS TO CORRECT THE ISSUES, EVEN THO THEY PROMISE TO SHOW UP. PRICE INCREASES, UNIFORMS RIPPED, STAINED. UNIFORMS ARE NOT ALL RETURNED EACH WEEK AND ARE MISSING. I HAVE CONTACTED THEM MULTIPLE TIMES, WITH NO RESULTS. *** TRIED TO CONTACT MANAGERS, BUT THE EMAILS DO NOT WORK.

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company provided weekly service delivering linens, aprons, paper goods, and soap. During a transitionary period when our restaurant was not operating at full capacity, I spoke to the Territory Manager directly on 10/1/24 and requested that weekly service be suspended temporarily. He confirmed that service would be suspended until January 2025. Then, on 10/3/24, despite our conversation, I received a full invoice. I forwarded the invoice to the Territory Manager and asked if service and billing were suspended as discussed. He replied, "Yes, you are suspended. Our system was down, and we could not credit any invoices due to this issue. I will correct this for you." This email exchange has been uploaded as a supporting document.The representative never corrected this despite numerous communications from myself pointing out the error and requesting an adjustment. I have uploaded an invoice from 1/31/25, where the October service billing is STILL present, even though I have reported this error to the company on a weekly basis.These invoices continued to be delivered weekly and I continued to report to the company that my service and billing is in a suspended status, as stated to me directly by the Territory Manager. Additionally, I received invoices that reported delivery had occurred when our security system confirmed that nobody had entered the facility to make a delivery. Yet they refuse to make any corrections.The company is threatening to send this balance to a collection agency, yet it is a completely INVALID invoice. Their representative stated directly that we would not be billed from October ******************************** every week and ignore my demands to correct their error.This is a completely junk invoice and the company ignores the situation despite numerous requests that they stop billing me for service that we did not request nor receive.Billing a customer for ********************** that has not been requested or received is not acceptable.

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