Complaints

This profile includes complaints for Vestis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vestis

  500 Colonial Center Pkwy Ste 140 Roswell, GA 30076-8852

• 

  Vestis

  442 Wilson Rd Griffin, GA 30224

• 

  Vestis

  130 Hammer Mill Rd Rocky Hill, CT 06067

• 

  Vestis

  560 Northfield Ave West Orange, NJ 07052

• 

  Vestis

  740 Frelinghuysen Ave Newark, NJ 07114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started services a year ago on a weekly basis. After several months, Vestis started servicing bi-weekly but still charged me on a weekly basis for services that I did not receive. When I first started services (Aramark at the time), I was told that there is no contract & services can be cancelled at any time. This was the reason for agreeing to services from Vestis (Aramark). When I tried cancelling services, I was told by the territory manager that there is a 3 year contract and I would have to pay for damages for breach of contract. I was emailed a copy of a contract that I have never seen nor signed. My name was electronically put in it. When I emailed the territory manager regarding this, he responded that this was the only contract that there was and there was no agreement to use electronic signature. I was given false information when I first agreed to services and now that I am trying to cancel services, Vestis want me to pay the remaining contract that I did not sign. Had I been presented with a 36 month contract when agreeing to services, I would not have signed it.Vestis is a large company that bullies small businesses like mine into paying for services that they do not receive & paying for false contracts. I can only believe that I am not the only business that Vestis has done this to.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company ******* (*******************) rented floor mats, and mop heads from Vestis/Aramark. They come every other week and swap out 5 mats, and the mop heads. I recently discovered that although we were getting billed for the service, the company was not showing up (and hasn't been for months) and we only had dirty mats and mops that they bill us around $200 a month for. Looking closer at the bill, they were using my initials to "sign" the invoices. Our office manager was paying the bills because she was not aware of the lack of service. All of these bills should and won't be refunded. I decided to not do business with Vestis/Aramark anymore. Now the company is trying to hold me to a contract EVEN THOUGH on multiple occasions I refused to enter into a contract with them and our service *** admits to remembering this. They will not pick up their dirty products, and I refused service. To sum it up, they stole from our company, forged invoice signatures, and apparently forged a contract. I no longer want or need their service. I would like a refund for the past six months, but would settle for them never contacting me again and picking up their soiled mats and mops. Thank you

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I write to you with no where else to turn in the hopes that this company can be looked into. 6 Years ago I signed an agreement with **********. They became Aramark and are now Vestis. The drivers will come and bring only partial orders and never credit me for any of the missing items. When I told them this and gave them a 60 day notice of termination they said I was not allowed to get out of the 5 year contract because it was renewed automatically for another 5 years without discussion. That alone seems unethical. There should be a requirement stating that they have to notify that you renewal is coming up. To then not be allowed to give notice of termination is crazy. They have so many complaints against there business and I'm hoping that you will look into this company.

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a 3 year agreement with Aramark back in 2019. I didn't want to renew the agreement back in Nov 2022, they said I signed a 5 year agreement and forged my signature on supporting documents. Jump to Nov 2024 we try and see what ****** has to offer who took over Aramark. They ignore us then say we didn't send them a cancelation letter with in 60 days and are now locked into Aramark's original agreement. I want to be absolved from the contract renewing due to forgery of Aramark and the blatant disregard by ****** to respond to our request to smooth over a new agreement before the contract would auto renewed.This account is meaningless to our sales *** who said he has 1000's of accounts and didn't even know what ours had in it. The sales *** ************ ***** Senior Territory Manager *************************************** Vestis

  Business Response

  Date: 11/19/2024

  I am getting extremely fed up with these bogus BBB complaints.  Do you people do any research or due diligence whatsoever? Do you look up an organization's EIN Number( mine is **********) before you post these ridiculous complaints?  I am NOT THE VESTIS ASSOCIATED WITH ARAMARK - I believe they are Vestis Services LLC or something akin to that.  *********** Vestis *** incorporated in 2015 and has only one location in **********, ************ and we are a men's clothing store - even though this ***** ****** fellow didn't do any due diligence I'd expect more research from an organization like the BBB.  if I keep getting these spurious complaints from individuals who have no done even ONE IOTA of research, I'm going to look to pursue legal action against the BBB.  Once again, I AM NOT THE VESTIS ASSOCIATED WITH ARAMARK - if you see the name Aramark (they incorporated as Vestis less than 2 years ago), please do not direct the complaint at me.  Im a small business owner with a family and very irritated to spend my precious time that I should be using to run my business to deal with complaints like this.  I'm fed up.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Aramark customer since 2022 (which is when we bought our business). The account manager **** is the one who signed me up. We are a seasonal business, and I specifically asked him if that will work as we are closed 4-5 months per year. He said no problem, well now that it is Vestis apparently it is a problem. Of course, **** has moved into a new position and can't help me. He referred me to ***** who is absolutely useless. I have been billed while we are closed, I have been billed even when their driver doesn't come out. I have text messages that say his truck broke down, and another one was he wasn't coming out until my bill was squared away. I was billed for both events even though there was no delivery! They are signing the invoice that says they were here. Isn't that illegal? I thought the customer signs for delivery?? I am absolutely at my wits end with this horrible company. They haven't helped me but yet they continue to bill me, and we are now up to $1,119.65. Their accounts receivable calls me because of the overdue invoices. She asks me if anyone has called me yet. I tell her no and she says she will have them call me. 3 times they were supposed to call me, and I haven't heard from them yet. I am now going to file a complaint with the *********************************** and see if they can help me. DO NOT DUE BUSINESS WITH ARAMARK / VESTIS!!!!

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I switched from Cintas to Aarmark, I was verbally assured that I would not be locked into a long-term contract and that I could easily discontinue service if I was dissatisfied. My primary reason for choosing Aarmark was their towel service, which unfortunately led to immediate complaints from my customers about stains, black hairs, and cotton fibers coming off the towels. Despite my repeated calls to my area manager, ****, the suggested solutionsswitching to a higher-end toweldid not resolve the issues. Ultimately, Vestis offered to stop the towel service entirely, disregarding my initial needs.While I continued with some of their other services out of convenience, I repeatedly requested the removal of unused towel racks and laundry bags from my invoices. This request was consistently ignored, leading me to halt payments until the billing issues were addressed. Despite my attempts to communicate my dissatisfaction and request service cancellation, I received no response. Instead, I was threatened with equipment removal for non-payment, even though I had made it clear that I wanted the unused equipment picked up.After Vestis rebranded from Aarmark, I learned about their policy requiring a certified letter to cancel services, which I had never been informed of during my initial communications. I promptly sent a certified letter to cancel my account but received no acknowledgment.Currently, I still have the equipment stored at my personal residence, and my account has been sent to collections. *** *******, the representative handling my account, stated that ******************** relies on customers not reading the fine print to make it difficult to exit contracts. As a small business owner and single mother who has navigated the challenges of running a gym during the pandemic, I find a five-year contract for basic supplies to be unreasonable, especially when I have made numerous attempts to communicate my dissatisfaction.Attached is the remainder of my response.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* from Vestis Charged our account almost triple the cost which goes against the contract I signed. He used white out to change amount on the contract. He sent a copy to me so, I have a copy of him changing the signed document. I have called almost everyday for months to resolve the issue with them. They will not return my calls. I was willing to make it right and come to some sort of agreement. The owe my business a large credit for the charges that they made on our account without prior approval. The contract also states that they can't raise prices unless it's on the anniversary date and only 5% with a notice form the company, None of those things were followed. The fact that they took out money out of our bank account that wasn't in the agreed contract and falsify documents is illegal.

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has utilized this uniform company since 2007. Due to health issues I had to sell my business. The driver was informed of the sale and need to close the account on 7/16/24. I contacted national customer ********************** the same day as the driver did not seem confident in his ability the cancellation to the right channels. I was given a confirmation and was told I would be contacted by the ************************* within 24 hours. That failed to occur. The following week the driver was still unaware of any account changes. Another call to corporate office and the same answer about a call from the *** The following day a supervisor did contact an employee via phone call at the business, and stated he would be with the driver the following week to close the account and conduct an inventory. The following week the delivery driver arrived solo with no supervisor and stated not allowed to do an inventory. My former employee told the driver to take all the uniforms, mats, towels and covers that were all Vestis owned. They stopped billing at that point. Even not having utilized any uniforms from 7-16 forward they were still billing. I paid my July statement in full out of good faith in a 17 year business relationship. After no communication for two weeks, they started billing again on 8-13-24. Contacted national customer ********************** again and was told they would reopen case ******* and escalate the issue. The absolute inept operation at the ********* location has cost them any opportunity that the new owner would ever consider utilizing the services of Vestis. I want my account closed and all billing after 7-31-24 to be cleared out.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 we properly informed Aramark (now Vestis) that we were terminating our linen services with them effective February, 2023. Since then they have continued to send invoices to us and the invoices even reflect a signature of people from our store indicating that items were delivered by them and we took delivery. We have reached out to Aramark numerous times since February, 2023, both via phone calls to their customer care and also emails to the same. We spoke live to their accounts receivable department several times and they indicated they would look into it and stop sending invoices. We continue to get emails with invoices attached. The latest is that on Tuesday, 4/16/24 we emailed someone at Aramark about this matter and added that we believe they are attempting fraud on our account. And on Thursday, 4/26/24 we received another invoice from Vestis.Please help us to get Vestis / Aramark to close our account and stop billing us.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are restaurant we have mats and towel services with them I use to pay $ 26 then they increase to 30 and then to $32 we understand because of inflation. Since Last 1 year they Start charging Double around $65.i oppose that much price increase and told them to owner contract price. they told me its over and need to sign contract. since i am not happy with service and double charge, I refuse to sign and cancel my services.even I canceled my Services they keep sending me invoices without sending me any services. i always call and report about dummy invoices, still they didn't give me credit and asking for more money.its really disappointing even i cancel my services and after that i didn't received any service, i am keep getting invoices and getting charged.