Complaints

This profile includes complaints for Classic Collision, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Classic Collision, LLC

  375 Northridge Rd Ste 450 Sandy Springs, GA 30350

• 

  Classic Collision, LLC

  701 Cobb Pkwy S Marietta, GA 30060-9222

• 

  Classic Collision, LLC

  2329 John Glenn Dr Atlanta, GA 30341-1901

• 

  Classic Collision, LLC

  2030 Jessica Daron Ct Lilburn, GA 30047-8421

• 

  Classic Collision, LLC

  1021 Sun Valley Dr Roswell, GA 30076-1462

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being told that sense I didnt. Stay my full two weeks notice that Im not getting paid for last months commissions bonus. I have in email that my last day of employment was the 3rd which was also supposed to be my last day. I ended up leaving on the 1st due to me not having anything to do. And me having family in town. Regardless of when the last day was I signed paperwork stating I would be paid a certain percentage of sales on the third week of each new month for the last month sales. So we are talking a few thousand dollars if not more that there not trying to pay me for

  Business Response

  Date: 07/17/2025

  Mr. Stamation

  Thank you for bringing your concerns to our attention through the Better Business Bureau.

  We take all feedback seriously and are committed to addressing issues appropriately. Your complaint has been forwarded to our *************** team for review. They will carefully evaluate the details and take any necessary steps in accordance with our internal policies and procedures.

  If additional information is needed during the review process, a representative from our HR team may reach out to you directly.

  Thanks - Classic Collision 

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/25 I dropped my vehicle off at Classic ********, per Progressive, to have repairs done for front end damage. Ive been paying for a rental car out of pocket through Enterprise because I do not have rental coverage. On 5/22/25 my estimator informed me the car parts for the repairs would be in that day and they would begin the reassembly process. On 6/3/25 Classic Collision called me and told me that my car would be ready by 6/4/25. I paid my $1500.00 deductible over the phone with them. On 6/4/25, Classic Collision informed me that my car would not be ready for pickup due to the technician who needs to calibrate my car being gone for the day. On 6/5/25, Classic Collision informed me that the grille they had ordered to be installed was the wrong part due to it being a completely different style and that it would not fit, therefore I cannot pick my vehicle up. They said it was unsafe to drive due to the grille not being installed and the vehicle not being able to be calibrated without it. The grille they need to order is now on back order with no estimated delivery date, so they do not have an ETA for me. On 6/10/25 I received a call from my insurance agent informing me that my request for a loaner vehicle from Classic Collision was denied, and the shop is still searching for the part they need all the way to *****. Again, I have been paying out of pocket for nearly a month for a rental which has costed me thousands of dollars which is completely unheard of due to Classic Collision giving me the runaround because they failed to order the correct car parts weeks ago and are now scrambling to find them, but still cant. I asked for my vehicle back from them and a refund on my deductible until repairs are complete, but they said that my car is unsafe to drive without the grille and the refund was not going to happen until they speak with corporate. I need some kind of reimbursement from them for waiting this long for my repairs.

  Business Response

  Date: 06/11/2025

  Dear Ms. ********************** you for bringing your concerns to our attention. We understand how frustrating and inconvenient this situation has been, and we truly empathize with the challenges youre facing.

  Weve been in communication with your insurance provider, and they have confirmed that they are unable to offer additional compensation, as the delay is due to a back-ordered part rather than negligence. Unfortunately, part availabilityespecially for certain manufacturerscan sometimes be unpredictable, and this is one of the ongoing challenges we face in the collision repair industry.

  In your case, we were able to locate the necessary part at a supplier in ***** and arranged for it to be shipped as quickly as possible. The delay occurred because the original part, while ordered correctly, was mispackaged by the manufacturera recurring issue weve recently encountered with ** parts. We appreciate your patience and understanding once this was explained.

  We also recognize that your biggest frustration is the out-of-pocket expense for your rental vehicle, as rental coverage was not included in your policy. Please know that our General Manager is currently working directly with the Enterprise branch manager to see if we can help reduce the cost of your rental and ease that burden.

  Your satisfaction matters to us, and were committed to supporting you through the remainder of this repair process. If you have any additional questions or concerns, please dont hesitate to reach out.
  

  Sincerely,

  Classic Collision 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was supposed to be done by the end of November. The day I was supposed to get it back they told me it would be ready by Friday. Then they realized they were still missing a part, and the part is back-ordered. The date has changed from the end of November to the end of January and now to the end of May. I have a rental car, but the shop says they aren't allowed to help with paying for the rental. I don't feel they have looked for the missing part, I have the part number and have looked up various places online that says they have it in stock, I was just told this morning that they called every place I have sent them, and still haven't found it. I don't believe they followed my insurance instructions about expanding the search if I have been the person doing the research. I have emails from them and some voicemails. I don't know what to do it's ridiculous, I don't have the funds to keep a rental for that long. Please help me I don't know what to do. I already reported them to the ***************************.

  Business Response

  Date: 04/14/2025

  We understand and empathize with the frustration caused by the delay in completing your repair. Unfortunately, the part required to finalize the repair is currently on a national backorder, and we have no control over the manufacturers estimated time of arrival.
  

  Additionally, as a repair facility operating in the state of **********, we are bound by strict safety regulations that prohibit us from releasing a vehicle until all necessary parts are installed and the vehicle is deemed safe to drive. This ensures the safety of our customers and aligns with Californias consumer protection and vehicle safety standards.
  

  Please know that we are actively monitoring the status of the part and will move forward with completing the repair as soon as it becomes available. We sincerely appreciate your patience and understanding, and we remain committed to delivering a safe and high-quality repair.
  

  If you have any questions or need further assistance, please dont hesitate to reach out directly.

  Thanks, 

  Classic Collision 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If needed, my mailing address is *******************************
  
  Sincerely,
  
  ****** *******

  an additional MONTH to correct after multiple delays and no commitment to a completion date.Despite this unexhaustive list of issues, I remained more than reasonable and only requested reimbursement for my rental car expenses (invoice attached) incurred during the THIRD visit for their botched paint correction (just 1 month out of the 4 months they had my car). I was informed corporate approval was required.After numerous follow-ups with the location's general manager, my request has been completely ignored for over five ********* desired outcome is reimbursement for my rental car expenses incurred during repairs to their botched paint job. Classic Collision has caused significant frustration and financial burden. Their complete disregard for resolving a justified reimbursement request for over five months is unacceptable.I would appreciate BBB's assistance in resolving this matter, as my direct attempts have been ignored.

  Business Response

  Date: 03/04/2025

  Thank you for reaching out and giving us the opportunity to address your concerns. At Classic Collision, we value our customers and strive to ensure a positive experience.
  

  After reviewing your claim, we agree with your concerns and sincerely apologize for any inconvenience you may have experienced. To resolve this matter, we will be issuing a reimbursement check to cover your out-of-pocket rental expense. You can expect to receive it shortly.
  

  We appreciate your business and the opportunity to make this right. If there is anything else we can assist you with, please dont hesitate to reach out.

  Thanks - Classic Collision

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22885701
  
  I am rejecting this response because:

  classic ******** has my full name, address and phone number. Obviously they are playing games by saying they don't know anything about this. 

  They allegedly sent me a check;however I never received it. It was over ************************************************** check. They stated the check was returned to them because the address was wrong. After numerous emails and texts asking the address they sent it to, I still did not receive an answer as to the address they sent it to. I tried numerous times .. NO ADDRESS SUPPLIED. THEN HE ACCUSED ME OF BEING DIFFICULT.

  EXTREMELY POOR CUSTOMER SERVICE, ALL PEOPLE I DEALT WITH ARE RUDE, UNPROFESSIONAL AND HAVE NOT TOLD THE TRUTH.

  STILL WAITING FOR THE CHECK THEY SAID WAS MAILED 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/27/2025

  *****, 

  Thanks for reaching out to use regarding your battery issue. We are not able to a repair file under ***** **** in our system, please provide the center in ******** that your vehicle was repaired at for us to better assist you. 

  Thanks - Classic Collision 

  Business Response

  Date: 02/27/2025

  Dear *****,
  

  Thank you for your response. Upon reviewing your repair file, we confirmed that you approved the battery replacement on September 13, and we have this documented. Our accounting team has informed us that a check for $275.00 was issued and sent out yesterday.
  

  As we have fulfilled your request, we kindly ask that this claim be considered closed. Please let us know if you need any further assistance.
  

  Best regards,
  Classic Collision

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22885701
  
  I am rejecting this response because:
  You may NOT close this file until I receive refund. 

  If you allegedly have documentation that I approved the battery replacement, why wait until now? 

  Shady business dealings. Probably a doctored documentation.

  They also trashed the inside of my car. I have documentation on that as well.

  Company NEVER responded to me on that complaint..
  Sincerely,
  
  ***** Lynn **********

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22949013
  
  I am rejecting this response because:  The statements made by Classic Collision are false and irrelevant.  As you can see from my credit card receipt some of the work was paid by credit card.  Also what difference should the payment method make. If not by credit card, do hey have the right to damage my electrical system?  Also, not one person from the local store contacted me to tell me I was not getting compensated.  The only call we received from the local store was from ***** who called on 2/3/25 to tell us that we were going to get our money. 

  
  
  Sincerely,
  
  **** **********

  he fender was changed out. I went right to ***** with the bills for the car repair and rentals. She said she would get us the check but had to send the bills to "corporate". After multiple ignored calls ***** called us on 2/3/25 to say we would be getting our money. We didn't' hear from them. So after several calls I went in person on 2/13 and met with *****. She again stated that it was their fault and we should get our money. She called "Corporate" while I was there as she wouldn't or couldn't give me the number. The person on the phone said they would call us the next day. That call never came. I am looking to be reimbursed $797.92 for the****** bill and $262.19 for the Enterprise car rental.Thank you **** **********

  Business Response

  Date: 02/24/2025

  Dear ****, 

  Thank you for reaching out about your repairs at our ****** location. We sincerely apologize for any inconvenience and miscommunication youve experienced. After reviewing your file, we can confirm that the repairs were completed in line with the estimate for a cash-pay repair. We understand that our local management team has reached out to you directly to address your concerns. At this time, we kindly request to close this claim, but please dont hesitate to reach out if you need any further assistance.

  Thanks - Classic Collision 

  Business Response

  Date: 02/26/2025

  ****, 

  "Cash pay" means that the customer has paid for repairs out of pocket rather than going through insurance. When you choose this option, you assume full financial responsibility for all services and repairs performed on your vehicle.

  
  If you had filed an insurance claim, we would have billed your insurance provider for the work completed. At this time, we have fulfilled our commitment to you, and no further action can be taken unless you choose to cover additional costs yourself

  Thanks - Classic Collision

   

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22949013
  
  I am rejecting this response because:  I am enclosing a copy of the repair contract.  Please specify where it states that the car owner is responsible for damages that occur to the owners car while the car is in possession of  C****** *********.  Also where does it state that the insurance company would or should be responsible for the damage.  Your were in possession of the car, you are responsible for that said car while you have it.  So no, this case is not closed, and will not be closed until this bill is satisfied.  

  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for repair due to no fault accident. They failed to repair my car properly twice! Finally on the third try I went to pick up my car and they caused a dent. The manager ***** ****** is difficult to deal with and saying he will not fix it because the body shop has already paid a lot of out pocket, due to their failure of repairing my car properly. The body shops failure to do the job right the first 2 times and now damaged my car, and his excuse that they already paid out of pocket is the body shops responsibility. I should not be responsible for the damages because the body shop paid out of pocket for their poor work.

  Business Response

  Date: 02/13/2025

  Thank you for reaching out regarding this matter, ******. We have thoroughly reviewed the concerns presented. The rear bumper issue has been fully addressed, and there are no unresolved concerns related to the repair.
  

  Regarding the dent in the molding on the rear door, this damage is unrelated to the insurance claim and was not part of the approved repair scope. As such, it falls outside the responsibility of our shop.

  Thanks - Classic Collision 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22914413
  
  I am rejecting this response due to an inaccuracy in the description provided by Classic Collision. During my October 2024 visit, the issue was not related to a door handle. This misrepresentation highlights a significant communication gap among the staff at Classic Collision.
  To clarify, I brought my car in during October 2024 due to damage to the front driver's side. The purpose of my visit was to have the damaged part replaced, not for any issue with the door handle. However, the door handle and sensor issue arose only after Classic Collision attempted to repair/replace the damaged part. I noticed these problems immediately upon receiving my car.
  I want to emphasize that my concern is not related to the service provided in October 2023. After the first accident in October 2023, my car was repaired, and I had no issues at that time. My current request pertains solely to the problems that emerged following the October 2024 repair.
  I expect Classic Collision to take accountability for this matter, and I appreciate your prompt attention to resolving it.
  
  Sincerely,
  
  Cheru Atragaing the issue. This response is not only offensive but also unacceptable. I am now being asked to take my vehicle to a dealership, pay a diagnostic fee, and potentially cover the cost of repairs for an issue I did not cause. I find this completely unreasonable and contrary to ethical, legal, and professional standards.If Classic Collision does not accept responsibility for this issue, it raises serious concerns about the lack of accountability in your service process. A proper checklist should have been conducted before and after the repair to ensure all systems were in working order. A business that values its customers should demonstrate a certain level of trust and take responsibility when issues arise due to its service.I expect not only an apology but also a commitment to fixing my car at no additional cost to me. Blaming the customer for a mistake made during the repair process is unacceptable, and I urge you to resolve this matter promptly.Regards,Dr. ***** Atraga

  Business Response

  Date: 02/13/2025

  Mr. Atraga, 

  Your vehicle was brought to our facility twicefirst in August 2023 and then in October 2024. In 2023, we replaced the door, and at that time, the customer confirmed that the door handle was functioning properly.
  

  During the October 2024 visit, we only removed and reinstalled the door handle. To address the issue, we ordered a brand-new handle; however, your insurance provider did not approve payment for this part. As a courtesy, we installed the new handle at our expense, covering the $140 cost.
  

  All components were properly connected on our end, and diagnostic records for this matter can be found under RO #*********. 

  Thanks - Classic Collision 

  Business Response

  Date: 02/18/2025

   Mr. Atrage, 

  We have you scheduled to return to our ************************************ this week to address your concerns. Please let us know if you have any questions or concerns. 

  
  Thanks - Classic Collision 

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22914413
  While I appreciate the businesss efforts to reach out to me, and their response accurately reflects those attempts, no resolution has been reached. I just reached out to the business via email this morning regarding the next step, pending response 
  Sincerely ,
  Cheru Atraga

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/24, I was in a car accident. I filed a claim with State Farm (SF) same day. Vehicle was towed 12/13/24 to Classic Collision (**) in **********I called for an update on 12/16/25 to SF and was told that the ** in ********* was full, so they had to tow my car to *******. I was told that this would be faster than sending my car to another shop in ********* and that I should let them do so. SF told me that ** told them it would be 1 month until my car was done. 12/18/24- My car arrived to ** Supercenter in ********12/24/24- ** submits their estimate.From 12/30/24 to 1/16/25 -- The text updates every other business day were "we are still pending parts- NO ETA has been received of yet". 1/16/25- I CALLED SF as ** called and said last part ETA 2/1/25. 1/17/25- ** manager ******* aware per SF. 1/17/25 ******* from ** calls me. Last part now says ETA 1/30/25. Per *******, "I'm so sorry that there was confusion. It's not just the wheel molding. It's wiring in your bumper and the wheelhouse" (which was NEVER told to me prior).1/21/25 ******* from ** calls me. STILL pending ETA now. 1/23/25- ******* calls me at 6:40 pm at night after I TEXTED HER and ask for promised update. "Every other part is in except the wheelhouse which says 1/30/25 and then we need to recalibrate your vehicle".1/27/25- ** calls me. *** won't provide name. "We still don't have an ETA on the part so we don't know when it will be done". I stated that ******* told me 1/30/25. Per the **** "well, we don't have an eta. Have a good day. Bye Bye" and hung up.1/30/25 ** (*******) leaves me a voicemail saying last part in week of 02/21/25. Attempted call back 12 minutes later --> Told she suddenly wasn't in office and would call me back that day. She never does. It was 11:30 am when she called me. I called back at 11:42 am. 1/31/25- Called ******* with ** at 4:35 pm. No answer.1/31/25- Notified SF *** whom will contact shop 2/3/25.Unacceptable financial burden. Car is still not back to me.

  Business Response

  Date: 02/04/2025

  Hello ******, 

  Thank you for reaching out about your vehicle repair. I completely understand how frustrating delays can be, and I appreciate your patience throughout this process. After reviewing your repair file, I see that the delay was due to waiting on necessary parts to restore your vehicle to its pre-accident condition. I also see that our local team has been keeping you updated along the way.
  

  The good news is that we now have all the parts needed, and your vehicle is our top priority. *******, the general manager youve been working with, will be in touch as soon as the repairs are completed.
  

  We truly appreciate your patience and your trust in Classic Collision. Thank you for allowing us to take care of your vehicle!

  Thanks - Classic Collision

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22876121
  
  I am rejecting this response because: by simply calling this incident a "misunderstanding of rescheduling " you are attempting to downsize the fact that I was scheduled and randomly chosen to be kicked out of my scheduled appointment. This means that you have done this to other individuals and you aren't apologetic about treating people this way. I took time off of work for the hour I was booked and you simply asking to "make this right" is a testament to how long you will last as a business. You should have offered to re train the employee who forced me out of my booked appointment slot but because that wasn't your response I am confident that horrible customer service will simply continue at your organization and I want no part in continuous/trained horrible behavior to good human beings who are paying you for good customer service. 
  
  Sincerely,
  
  ******* **********Collision decided to blame me and give me whatever opening they felt would accommodate their overbooking mistake. After I told ****** "do not cancel my appointment I made with your ***resentative earlier today".All of this was booked under a State Farm insurance claim 02-795667Q.

  Business Response

  Date: 02/07/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused by the need to reschedule your appointment. We strive to provide the best service possible, and we understand that changes to scheduled appointments can be frustrating.

  We value your business and appreciate your patience. If there is anything we can do to further address your concerns or make this right, please dont hesitate to reach out to us directly. We would love the opportunity to serve you and restore your confidence in our company.

  Business Response

  Date: 02/07/2025

  Ms. **********,

  We sincerely apologize for the inconvenience this scheduling error has caused. The double booking was an unintended mistake on our part, and we regret any frustration it may have caused. With over 40 years in business, customer service remains a top priority for us, and we are truly sorry that your experience at Classic Collision ******* did not reflect that commitment.
  

  To prevent similar issues in the future, we will be implementing additional scheduling training at the center. At this time, we kindly request that this claim be closed, as we believe we have addressed your concerns and further discussion would not lead to a productive resolution. Once again, we apologize for the inconvenience and appreciate your understanding.
  

  Thanks - Classic Collision

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I have no intention of ever doing business with this company again. There are too many other companies to use who are rude and impolite (as the individual was to me over the phone when they forced me out of my scheduling slot).
  
  Sincerely,
  
  ******* **********