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Business Profile

Towing Company

Lowery Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, March 16, 2023 ******* ******* from Lowery Towing arrived to pick up my coworkers car. When he got ready to exit ****** scraped the lower driver side door of my car with the tire rack. My coworkers husband was in attendance while the car was being picked up. I later received a phone call stating my car had been hit. I told my coworker and we proceeded outside. ****** greeted us both and assured us he would have the problem fixed. ****** stated his family has a shop and that he would make the proper arrangements with them. He also stated that he wouldn't be able to reach out to me until Saturday. We exchanged phone numbers and I was asked to call him so he could have my number saved in case something went wrong. I knew that weekend was St. Patrick's weekend but he never gave me a phone call. On Monday, March 20, 2023 I tried contacting ****** but my call was unanswered. I sent him a text message stating who I was and ask for him to give me a phone call. He replied by text stating he lost my number but didn't return my phone call. My coworker spoke with *** **** ****** from Lowery Towing to inform him about the sccident that happened in his company truck. He stated ****** did not report the accident and assured my co worker he would be in touch the next day. Tuesday arrived and *** ****** didn't call like he said he would. I called *** ****** later Tuesday evening and he would have ****** contact me concerning the matter. After the call ended I started to receive text messages from ****** using profanity. Since then I've had to file a claim through my insurance to get my car fixed. My insurance company has reached out to Lowery Towing several times but they wont respond to any of their messages.

Lowery Towing is NOT a BBB Accredited Business.

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