Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started service 9/11/2023 I paid $150 deposit they did a reading which was 51,597and then another 52,177 I got a bill on 9/28/2023 amount owed $15.83 i got on web site and this company change the bill i got in mail from owing 15.83 to $95.00 hell no i call and email they said they go of my lease date it state july 24 however i have a u haul and gas bill that shows i did not start moving in till august and due to the previous tenant let a pipe that leaked go one for months we moved in and the let this leak destroy a ful bedroom 4 wall and floor and didn't say a thing I could move in nor could water even be turn on dude to this massive leak.so we had to postpone moving in and living there while contractor fixed all the problem. I finally moved in on August which I have my gas bill showing I turned it on the and we still did get to use the water while the where still doing construction .we shower elsewhere. But this watermanagement company want to charge me for July isn't going to happen.

  Business Response

  Date: 10/10/2023

  We received documents from Mrs. ***** for water services, her application was dated 09/07/2023 with the requested turn on date of 09/08/2023, along with this document we also request a copy of the purchasing and/or lease agreement to verify date of move in.  On the customer lease agreement, the date of 07/27/2023 was documented as the date of move, this is the date that our billing goes in effect (the date on the lease or purchasing papers).    Once application is received our technicians must read the meter and document the usage number at that time, there was normal usage during this time that indicated that Mrs. ***** was using the water during this period.  There were no indications that a leak or constant flow of water had occurred.  Mrs. ***** was informed that she may want to contact her landlord in response to this bill to see if he can assist however in her complaint, she did acknowledge that she was using the water during this period.   

  Customer Answer

  Date: 10/11/2023

  
  
  

  Because I did not move in when we signed the lease the last people that lived here didn't move out till July 15 because the house didn't close in escrow till then.we couldn't move in right away A. Can't move into a place that you can't live in it had a leak that required extensive water damage repair the whole front bedroom was completely damaged due to a water leak in the front bathroom pipe. I have attoamume disease so there was no way I could live in there with black mold I can attach photos of the problem and it took from July 16 to August 31 to get construction done enough for me to even handle it due to my health. I attached that ****** receipt because that is when we started moving are stuff in. Yes we signed the lease agreement July 27 but these people check the meter July  28 they aren't charging me for one or two days of July the are charging me 95.00 plus 15.34.for  my use why if the sent me a bill for 15.34then after they send me this in the mail they change the amount on oct 10 they are price frauding everyone and nit one time did i tell anyone i use the water .I only set email to these dumb people.i am going futher then the bbb for one you are able to do anything to this llc whom apartly does this to anyone they want they arent going to do it to me. I with call the state government office about this as well as a attorney.and get all petition sign in the park and take it to the *** about getting another water management company to take over this area.

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  **** *****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 10/11/2023

  While reviewing Mrs. *****s Complaint in her previous statement she noted: ". I finally moved in on August which I have my gas bill showing I turned it on the and we still did get to use the water while the where still doing construction .we shower elsewhere. But this watermanagement company want to charge me for July isn't going to happen."  The billing statement that was produced charges Mrs. ***** for services from 07/24 thru 09/24 which is a regular 2-month billing based on the date of the lease, and water consumption used prior to the customer's physical move will be up to her and her landlord.  No adjustments will be given to this account.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company and seems you can talk to anyone must do everything online. Then it has took them a very long time to get back to me over getting my water on at address. Someone came out didn't knock left a blue paper.i sent my stuff in on Thursday and again Friday and this morning email they are asking me to send app and id again.never have they called or anything and service still isn't on .my lord I never have had this much problems with a utility of in my life it shouldn't be hard to get someone deposit and turn my water on I'm disabled and had to spend money for motel for four days due to them putty around not being business folks at all.

  Business Response

  Date: 09/11/2023

  Spoke to Ms. ***** regarding connection of service, order has been generated and connection of service to be resolved by 09/12/2023.

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my last 3 bills, billing cycles have been 49, 63 and 71 days. My last bill is through the roof. We are supposed to be billed every 2 months (56-62 day). None of my last 2 bills fall within the "cycle" guidelines. I called and complain about the overage fees for the last cycle and was told that an adjustment would be made. It has NOT been done and they are expecting full payment (well over allowed amount) in 2 days. How is it legal to charge overage when readings weren't done until 2 full weeks into the next billing cycle? This company is crooked and charging whatever they want...with no regard to their customers. I will be calling again tomorrow...and from now on, doing my own readings on the 21st of every month (with date and time stamps on pics). We are already VERY overcharged for the very little amount of water we are allowed. If I need to, I will get local residents to join with me in filing a Class Action Lawsuit against this company. What they are doing is not only legally...but morally wrong!

  Business Response

  Date: 08/22/2023

  While reviewing the meter usage the customer is correct on
  the variance of days that the meter readings are accessed.  Our goal is to have meter reads in between
  55-65 days, however if there is a reading that is not showing, we are then
  having to manually send a meter technician to the home to calculate the actual
  reading which may delay the meter calculations by a few days.    We apologize for this occurring however we
  want to ensure our customers that their bills are accurately being accessed
  according to their usage.

   

  ****

  Business Response

  Date: 08/28/2023

  As previously mentioned, our billing will vary based on the reading that is available at the time the meter information is received and if there was an issue that requires a technician to be dispatched out to get a manual read, the water consumption is correct, and no adjustment are warranted.  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently moved into a new home (roughly .5 acres) with an irrigation system. The home is beautiful and we have no complaints about that. I was surprised that portions of Long County have to get Water service from "Savannah" but, so be it. On 07/27/2023 I noticed our water bill went from $85.82 from our 1st billing to $552.22 from our third bill. I could not believe what I was seeing. I called the water company and the representative tried to tell me it was our "irrigation system" that was running roughly 3 hours a day. I informed here she was wrong and that it runs roughly an hour a day for "the entire property". After going back and forth with her over the math of the gallons used (*****) our 1st bill cycle I asked how could we be charged for over "146000 gallons of water in one month? The representative was not trying to her that we have never had a water Bill anywhere near $500...ever. My wife was so frustrated asking simple questions about numbers being used. The month of March showed usage of 148,574 / May usage 46,370 which showed we used over 102,204 gallons of water in a one month period. Its just my Wife and I in the Home. We have a 3800 gallon pool for our Grandchildren when they visit. The pool had to be filled twice due to leveling but comes no where near 100000 gallons of water. I asked for a break down of the amount of water that was used for the irrigation since she claimed it ran the same time daily. She couldn't do it but instead offered the explanation "you're using water for other things too". Gee, you think? This has been one of the worst experiences I've had from a utility company since being a "cord-cutter" from cable. If I had another alternative for service... I Never had these kinds of issues in Liberty County speaking to Water Management. After being on hold for 15 minutes, she said "is there anything else I can help you with? I just hung-up. Come to find out, a neighbor has been charged over $500 to for a third bill too?

  Business Response

  Date: 08/01/2023

  We will review and follow up with the customer. 

  Customer Answer

  Date: 08/07/2023

  I received a phone call from the Water Utility Management Company last week they were working to resolve the problem. I had not written a response as to whetther the issue was resolved because I was asked by the Water Utility Management Company to wait one week and they would re-check the results from the irrigation system. I didn't receive information from the BBB asking if the matter was resolved.

  Today, when I was supposed to her back from the Water Utility Management Company, I get an email that BBB has "closed the complaint" and would note the "Issue has been resolved"?

  "It has not been resolved." 

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a bill payment made via debit card with **** ** ******* on 5/13/23 with the expectations of already having a $15 late fee! Once the payment was made, the money was distributed from the bank to the business, but the business claimed they did not receive it!
  I spoke on several occasions with a young lady named ****, telling me she was informing the manager of the branch, which she failed to do, and she also was telling me that they did not receive the payment but once I spoke to the bank themselves, they said that they indeed release the funds to them . After a week of back-and-forth I finally just made another payment. It was refunded the other money after **** ** ******* contacted the water company. In the midst of waiting for the payment to clear that was made off of a debit card and not a check so it was instantly cleared. I was given a $60 reactivation fee, but my services were never disconnected.. I spoke with several people there over the past month with all promises to refund the fee yet I was told very rudely by the branch manager today that they will not be refunding it! The only thing I am asking is that they eat the cost of the fee that I do not deserve and continue my services as normal

  Business Response

  Date: 07/10/2023

  We have provided a $35 credit in support of this situation and to resolve the matter.

  Business Response

  Date: 07/17/2023

  We have a phone recording where the customer agreed to the credit. We gave her a courtesy credit because we do understand her frustrations with her bank holding the payment. We appreciate the customer working with us on this matter.

  Customer Answer

  Date: 07/18/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I wouldn’t care if they had a video recording only reason I agreed was to finally solve this but after thinking on it none of this was my fault and I shouldn’t have to pay a dime extra!

  
  

  Regards,

  
  

  ******** **************

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with this water company for over 18 years in the past 3 years they have continually shut of my water and have been charging me 260$ + to have water reconnected. When i reached out to them because I was not receiving bill and didn't know when payment was due they said they'd been sending it to my E-mail, which i explained i wasn't receiving. They then gave me a due date for every other month. I have been paying, there has been couple of occasions I've been late, and i understand late fees, but there cutting my water off every other month again even when i've paid it and charging me reconnect fees. Please HELP....I am a single person who lives alone and I use minimal water to bathe and wash clothes maybe 2x week. I do not use water daily except briefly for glass of water, brush teeth etc.... not 260$ worth. I'm also going to contact Mayor of savannah Ga. This has got to stop, please.

  Business Response

  Date: 06/27/2023

  We will reach out to this customer asap to discuss how to rectify.  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2023,  multiple residents of the ********* *** ******** located in ********** ******** *****, noticed an alarming scent of chlorine in their water. Several of us called the after hours number to report the issue, not a single one of us recoeved a return phone call. Even more concerning was that upon calling the after hours number at 9:58pm , myself,  after being advised thst my neighbors didn't hear back, I was told there is nothing in the system notating an issue or recieved complaints. I never recieved a follow up call. The following day I took my daughter and dog out of town because the issue was still present. Upon keeping in contact over the weekend with my neighbors, still no response given. On April 17, 2023 at 4:05pm I called again and requested a response and AGAIN, I was told there was nothing documented. My number was confirmed, again, and yet again I was told someone would call me back but it never happened.  On the drive to my house that day, I noticed an employee at the well so I got out with him. He stated he is the only person assigned to this area and he has been flushing the pump since Thursday. He advised residents of the neighborhood have called numerous times to include the Department of ******** ********. He explained that the pump broke and the the amount of water getting pushed through per minute was three times less than it should have been but the chlorine ratio remained the same and didn't self regulate. He advised that the pump was replaced but it will likely require flushing our pipes via opening up as many faucets as possible over the course of a couple days it should go away.  He stated that the main office is well aware of the circumstance and our bills would be discounted and if they weren't, to call.  I recieved my bill and I called at 2:59 to dispute. I spoke with *** ***** whom I believe was the same female I spoke with on the 17th. Again, I was told there was nothing documented in the system of this issue and thst she would need to speak with a supervisor, confirmed my number, and I never recieved a call back. More concerning, the overage cost listed on my bill doesn't make sense for a two person home even with running our sprinklers to clean the pipes. When I tried to compare to previous bills, it appears the new system no longer allows access. If it is user error, and can be pointed out, I would appreciate the assistance. If what I see is accurate, I would like for copies of the last 12.months to be emailed or mailed as I have always had access to my entire account from sign up. In reference to the chlorine situation, to this day the residents here were never formally notified. Respectfully, this is unacceptable and  this email should serve as documentation this issue was known by the company since it has yet to be documented by anyone otherwise. 
  When I recieved a phone call from the manager, I was told no one was receiving a refund but then stated only those who are calling will recieve one. She stated an automatic call system alerted the residents but because my number was listed under secondary, I did not recieve it. Not only is this inaccurate but following up with several neighbors, no one recieved a call, text or email. We are still in the dark.

  Business Response

  Date: 05/16/2023

  We sincerely apologize concerning the issues noted. We will follow up with the customer to resolution.  

  Customer Answer

  Date: 05/16/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: they sent an unsigned email giving a 25$ discount instead of the $45 as discussed.  Due to the lack of motivation to respond until a complaint was filed, I went a head and took the 25$ discount and paid the bill. What I still do not have answers for are why the bill was so high even with following the employees directions to flush the system, and why no one in the neighborhood was immediately notified of chlorine poisoning. Not only is there a policy on this on their page specific to chlorine hikes but this directly falls under the clean water act. The gross negligence worries me about the day to day water quality.  This issue remains unresolved. 

  
  

  Regards,

  
  

  ****** *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 05/17/2023

  A response was provided and we will continue to communicate with the customer moving forward. We do understand and will improve our communications moving forward, but we responded to the issue and will continue to respond when water system issues arise. We appreciate the candid feedback and taking our communications response plan seriously.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please ask that the Georgia government investigate this Utility company. The contuosly cheat their customers by over charging water bills. Please make the effort to do something to help the people of Southeast Georgia.

  Business Response

  Date: 04/10/2023

  We are sorry to hear of the customer's concerns. We have reviewed the account and do not see issues with their billing versus our rates. We have hourly readings that indicate irrigation in the past that increases the usage. Our new billing system will allow the customer to view and set alerts concerning their usage by end of June 2023. The customer is always welcome to reach out to us at [email protected] with any further questions or concerns. 

  Customer Answer

  Date: 04/10/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ******* ******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought GA house on 01.04.2023 and the seller want me to take utilities under my name. I contacted Water Utility Management and put application online to take water under my name. Then called company to get more information represantative told me that water bill bi monthly and minimum charge is $45, even if you don't use it. I told her I do not want activate this account because I am not living in this house yet. Also to activate this account I had to pay $50 set up fee, I did not pay because I did not activate this account. I did not want to pay $45 for at least 8 months because I was not move in yet. on February, I received a small bill and paid immediately, I thought this is the charge between me and seller. However, today I received online bill for $90 and immediately called this company talked to ********, I requested to close the account and issue a credit, she did not even listen to me, and she said no mam you have to pay this bill even though you don't live in it. I said I am not going to pay any penny because I am working so hard to earn this money I cannot [pay that easy, she threatens me to report to credit bureau and no worries. This is how they are treating their customer. I want this issue resolved and get a credit with some apology. If the first person when I called did not take any action what is my fault second I specifically did not pay $50 fee not to activate this account. I am still in FL and can not move in GA yet. This company and customer service are so awful.

  Business Response

  Date: 03/24/2023

  In response to this complaint, the customer submitted an application for service to us. We processed it accordingly to the request for service.  Below provides a summary of our review.
  
  01/18/2023_ Request for service was initiated by *** *****;
   representative informed *** ***** of the fees and how to access the form
  via the Customer Portal.  Agent stayed on the line with the customer while
  she was obtaining the documents to ensure she was accessing them correctly.

  
  01/19/2023-  *** ***** called in to inquire about
  charges of 90.00 which she though was a monthly fee but was informed this was a
  bi-monthly charge, *** ***** proceeded to ask if she was  not  using
  the services would she still be charged  or do we have a temporary
  suspension to avoid the charges, she was informed that yes she would still be
  charged and that we do not offer suspensions.  Customer said she
  understood, and the call was ended.

  
  03/23/23-  *** ***** called in to dispute the billing
  and stated that she does not live in Georgia and that she wanted all fees
  removed and credited to her, at that point the agent informed her of her
  billing amount and the amount currently due, in which customer disputed and
  stated that she was not going to pay it since she did not use the water, agent
  informed her that she was billed based on the date of her application, the
  customer disputed that she did not pay because she did not move in.  The
  customer then requested to cancel services in which the agent informed her that
  she would eff. date 03/23/2023,  Customer was adamant that she was not
  going to pay for the service in which agent informed her that failure to pay
  will result in the statement going to collections which resulted in the
  customer stating that she would sue should that happen however the customer
  threatened to sue Water Utility if we pursued payment.  
  
  Per our review of the communications with *** *****, Water Utility Management fulfilled our obligations to *** ***** in providing
  service to her address based on the application request, documented conversations and that no credits were to be issued.  We regret that this interaction may have caused a
  negative impact on *** ***** but it is our desire to be as accurate and transparent
  to our customers when billing matters occur.
  
  WUM

  Business Response

  Date: 04/03/2023

  The customer was disconnected on 3/27 per request.

  Customer Answer

  Date: 04/03/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I did not get any result or positive result to my complaint. 

  
  

  Regards,

  
  

  **** *****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company.. I don't know where to start. We can't pay our bills on their website, we can't call to pay our bill because they won't take payment over the phone.. They WILL HOWEVER come turn off your water! Without sending a bill!
  
  So, I had FINALLY got mine and my mother's water bill on auto pay. That didn't last long.. New website, new pay Portal.. I have no problem with that and I thought to myself, Thank God.. They're getting a new website.
  
  And they did.. You have to re-register your account (for some reason), setup all the auto pay again. Etc etc.
  
  Well, turns out that when I try to re-register my account on the new portal for payment, my email exists.. And sends me to a 404 website error! Everyone's bills are late because we've waited for this portal.. They've quit accepting the auto pay I (and so many others) from the old website that finally worked, now.. Here we go again!
  
  Had I not gotten an email I wouldn't have known anything about this, but my bill is a month late because of this crap. You simply can't pay these people. Today's simple technology allows for extremely easy to implement and easy to use options costumers bill pay. I'm personally in the tech business and this is 8th grade idiocy. Accepting a card is easier than ever for any company. They just can't get this right.
  
  I really hope the BBB can help with this. This company causes me so much time and effort, and still.. Users can't pay.
  
  So I guess it's back to the phones and try to get some help. If they'll answer! They have a monopoly on the water here and other suburbs all along on the GA coast. What are we to do?
  
  Thank you for your time.
  
  ****** ****

  Business Response

  Date: 03/06/2023

  I responded to the customer this morning with his account number and instructions to sign up for the portal.  And any other help he needs to get set up. Our company mailed letters outlining the new portal and emailed account numbers to customer and also fielding calls and emails in support of our new portal. We had a high volume of calls and request last week and working diligently in support of our customers.  

  Customer Answer

  Date: 03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ****