We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

H.U.R.T Roadside Assistance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8:31.2022, I left work and realized I had a flat tire that I could not drive to the nearest tireshop with damaging the rims on my vehicle so I Called H.U.R.T-Highway Urgency Response Team LLC to assist me with changing the flat tire to my spare. My call was answered by a gentle man at 6:18pm who stated that he will take my call and should be there in 22 minutes. He quoted me a price of $65 and I was said no problem. 45 minutes later he did not show up or nor did I receive a call with a change in the estimated time of arrival. At 7:00pm I called and receive no answer, so I called a second time and received no answer. I assumed lines maybe be tied up and called a 3rd time. After the 3rd phone call I looked at my phone and I realized I recieved two text messages both from phone numbers I did not recognize. Upon opening the first text message it stated "We're canceling your service", "Back-to-back f****** phone calls are unacceptable at this company, and do that s*** with your f****** boyfriend, I am not your boyfriend, WTF". and then another text message from another unknown number from the company stating "Place all your calls on silent mode...thank you for the non-cooperation followed by some inappropriate *****'s one being the middle finger. I responded to both text messages stating that I was following up on his ETA and that I did not want to do business with them and wished him luck with his company. I thought the situation was over after finding another wonderful professional and respectful business to take my call. However, the HURT representative continued sending harassing text messages berating me for moving to Georgia and wanting priority service. I not only called for an updated estimated arrival time, but I was also calling to see if I had time to go and use the restroom as I did not want him to show up in my car and I was away using the restroom. Not only was this business unprofessional he also tried intimidating me, by insinuating he knew my name.

H.U.R.T Roadside Assistance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.