Complaints

This profile includes complaints for Keller Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keller Interiors

  1755 S Cobb Industrial Blvd SE Smyrna, GA 30082-4907

• 

  Keller Interiors

  3050 Nw 27th St, Lauderdale Lakes, FL 33311

• 

  Keller Interiors

  1281 1st Smith Extension Units F and G Columbia, SC 29202

• 

  Keller Interiors

  3333 Marathon Ct STE A North Charleston, SC 29418-7411

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  Keller Interiors

  116 Distribution Dr Birmingham, AL 35209-6309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since it's come to this, as ****** refuses to do the right thing and the Kellers "local" to us seems to think it's okay to yell at people in their own homes, leave 1" gaps in corner rounds, and steal unused, unopened product from people -- I'm sending this. I have zero faith after what I've seen with my own eyes and heard from mother that this is going to be resolved and that Keller will do the right thing. In fact I'm almost positive that Keller will just make it worse, probably punish us for me even writing this out...but I'm going to do so anyway. On 5/31/24 - Keller came out to install ****** flooring for my parents. I was here working from home so my mother was not alone with strangers. One installer yelled at me when I asked how things were going and if they wanted water - when my mom called about that, along with some alarming things I saw in the middle of install - I was told they didn't speak english and I confused them...they yelled at me in english so oaky- when the installers left there were nails in the hallway floor that were not there before, nails in the wall not there before, scuffs, dents, scratches. 1" gaps in the corner rounds in the room - webbed together by clear *something*...looking disgusting and unprofessional - worse than the 41yr carpet before it. ****** advised us that Keller had to come back out per their contract with them - but Keller is already trying to make that hard and finding ways to refuse the blame - We can't move things back into that room, this affects my parents daily life for now an extra month if not more. We do not feel safe with Keller coming back into the house. They think stealing and yelling at people for no reason is okay. They think this work a 12 year old could do is okay. I would rather fix the corner rounds myself but ****** says Keller will *** them if they don't let them come out as per their contract - meaning we can not take control back on this situation and feel safe...and that's evil.

  Business Response

  Date: 06/09/2025

  We resolved the customer's issues to the best we could without compromising ****** scope of work during the installation. The complainant is not the original contract holder with ******. We also compensated the customer $450 for damages alleged during the installation. We consider this matter closed.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 21796971
  
  I am rejecting this response because: it took them a year to respond at all, and they did not fix the issue or credit the work. ***** credited the project, only,  and then Lowes worked with the contractor. 

   

  i will agree that the matter is closed. But lets keep the facts accurate. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/10/2025

  Thank you for the response. Again, apologies for the delays and communication during your project. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 21796971
  
  I am rejecting this response because: There was no need for them to continue to respond. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flooring is insufficient and we are so frustrated. Our family purchased a complete flooring order including hardwood and tile from ******* ** Lowes on 2/25/23 for $17,119 (invoice #*****, project #********* & *********). This included stairs, hardwood floors on 2 stories, and tile for 3.5 bathrooms. We went through the process with your flooring rep ********* which was lengthy and appeared to be in-depth; however, this quickly went to being nothing short of a complete nightmare to which it still isnt resolved. Our first delivery came and we decided the hardwood flooring should be a darker color. ********* was happy to arrange a pickup and delivery of the new hardwood. This took 3-5 attempts from delivery drivers stating they could not pick up the flooring due to several excuses. After our 6-7th trip to the Lowes store as phone and email communication with ********* was difficult as she was not responsive, we asked to speak to the flooring manager who had to arrange for 2 local Lowes employees to transport the flooring in their vehicle. We were then able to get the darker flooring delivered to being the project which delayed the initial install of 5/1/23.We were finally able to schedule with Keller for install on 7/5/23. The tile was installed first; however, we are still waiting for Keller to follow up regarding the caulking which was scheduled on more than one occasion and no show from Keller. The hardwood flooring came next. This took several days with several concerns reported to the installer regarding the quality of the wood. He agreed to use more discretion in not using damaged planks. The flooring contractor assured us it would be replaced later as we have a warranty. We explained that we would prefer to have it done right the first time. He assured us and continued the flooring. Several days after install we found stairs not glued properly, poorly cut/fit risers, and damage (peeling) to many hardwood planks throughout the ground floor kitchen, living room, hall, and entry. Please keep in mind this is still ongoing. We have made ourselves available on each promised visit. We have taken many days off of work and spent many days attempting to finish and reconcile the issues presented. We want the flooring installed as promised and completed. We are beyond frustrated. We have more than a dozen phone calls to your Lowes Installation Support Team with no resolve, no priority, and no follow up. This does not include our many calls to Keller in which we are getting absolutely no follow up despite being informed that it will be taken care of. At this point, we feel we are talking and communicating with a brick wall. We are surely disappointed as we are long time Lowes customers and trusted in your company. At this time, we are not asking, but demanding resolution. Please know that there is much more in this ridiculous journey.

  Business Response

  Date: 06/09/2025

  We apologize for the issues the customer experienced during his installation. We completed all repair work in August of 2024. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keller interiors was hired by ***** in ******, ** to perform the installation of Luxury Vinyl Plank (LVP) flooring in my home April 2023. During the installation of the flooring the journeyman installer Keller hired caused approximately $2,000 in damages to my home. During the removal of the base boards the installer did not properly cut the seal that adhered the baseboard to the wall. This resulted in wall plaster being removed down to the paper of the dry wall. The installer caused sever damage to two bull nose corners, dented in another corner, and put a hole in my wall. It took 4 months and two different installers before Keller Interiors was able to properly install my floors, during which my floors were completely removed twice due to improper installation. And in the end I was left with a $2,000 bill to correct the damages they caused.

  Business Response

  Date: 06/09/2025

  We are very sorry to hear of the customer's complaints during the installation work in 2023. We closed out and completed all orders and repairs for this customer in July of 2023.

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased products with lowes and they set up installation service with Keller . I been trying to contact them from last week no one answered it just goes to voice mail, they were supposed to call and set appt for installation. I already paid all money . Its very very bad service

  Business Response

  Date: 06/06/2025

  This installation had some unforeseen delays and has been completed.  The customer was a pleasure to work with.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked with Lowes to get new flooring installed. Apparently, Keller is the only flooring company Lowes contracts with in our area in ****. Had an estimator from Keller come out and provide a quote. We accepted, purchased material and paid for installation. Based on Keller's instructions, we prepared rooms the day ahead of time. Received info from Keller that installers would call ahead of time, and would be there b/w 8am and 10am. At 10am I called Keller, they said they would call installer to call us. The installer never called but one person showed up 30 minutes later. We were told by Keller it would be a 3 person crew. Installer came in looked around and that's when they said our floor was uneven and that there was a kitchen cabinet on top of tile floor and they could not tear up floor or install. Installer said they would not cut around the tile by the cabinet and that there was a hump in the floor that a contractor needed to guarantee was not a structural issue. I talked specifically with the estimator about the cabinet on the tile and he said not a problem they can cut around it and he did not see any issues with the flooring. I'm then told after the one installer shows up that their subcontractors for Keller in our area do not cut around cabinets. Why did we waste all our time preparing for this install, tracking down delivery, moving furniture, disconnecting water line for fridge. Also, our kitchen had been gutted, dry-walled, new ceiling, and wiring, our contractor never told us there was an issue with the flooring. Lowes even installed all our cabinets. It is perplexing that our kitchen, having undergone extensive renovations, and cabinet installations by Lowes contractors, had not encountered any issues regarding uneven floors.

  Business Response

  Date: 06/09/2025

  We are sorry to hear that we were not able to complete this project for the customer. During the initial measurements, there was existing tile in place that we could not determine if the floor was level or not. With installation of new hardwood, the margins of error for the manufacturer are very small with the flooring having be level within 1/4" over the span of 10'. We determined that we would need some additional leveling to make sure this flooring was installed correctly per ****** guidelines. This is a common practice when removing hard surface flooring such as existing tile and/or hardwood. Unfortunately we were unable to complete this project for the customer and were not paid for any of the work performed. We consider this matter closed. 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 20276745
  
  I am rejecting this response because: 1. It took the company two years to respond to my initial complaint. Why now? 2. We were told we would need a contractor to guarantee it was not a structural issue. 3. No one ever addressed why we went through all the steps to prepare for the install (see original message) and then on the day of the install we're told it won't work. We heard from other installers after this issue that quite often this is a tactic used by some companies when the job is too small and won't make them enough money. We had another install come in and do the floor no problems.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/10/2025

  Thank you for your feedback regarding your experience with using Keller Interiors. We sincerely apologize for any frustration or inconvenience caused and appreciate the opportunity to address your concerns.

  Regarding the delay in responding to your initial complaint, we regret any oversight that led to this and have since reviewed our processes to ensure more timely communication. As no project was officially completed with our company, we believe this complaint may not fully reflect our service record, but we take your concerns seriously. We also take a look at the technicians we use to make sure they are meeting our performance standards.

  
  We understand your frustration with the preparation steps and the determination that the installation could not proceed. Our recommendation to consult a contractor was made in good faith to ensure any potential structural concerns were addressed for your safety, satisfaction, and warranty. Unfortunately, on some projects, this does happen and we regret if this was not communicated clearly at the time. Additionally, we assure you that our decision was not influenced by the projects size but by our commitment to delivering quality outcomes.

  
  Were glad to hear you were able to complete your flooring project with another installer and hope it meets and exceeds your expectations. If theres anything further we can do to address your concerns, please dont hesitate to contact us.

  
  Thank you for bringing this matter to our attention, and we wish you the best moving forward.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kelllers was contracted through Lowes to install our new laminate flooring. We had them contracted to come in and remove the old flooring and install the new flooring. We were originally scheduled for a 3 day install and they called us the Friday before hand and stated they needed to reschedule our install to a smaller crew and it would now take a full week starting that Monday- Friday. I advised they could not start that Monday but could start that Tuesday. They sent 1 guy to do the install For an entire kitchen, hallway, living room and two flights of stairs. He didnt show up until 11am the first day and we had actually helped him along by doing most of the demolition work. He didnt show up most days before 11:30-12 when he would state he would be there by 10 and then was gone by 4:30-5. The project did not finish by Friday and he had to come back the following Monday. He had wasted so much material that he ended up running out of flooring product and has not completed the job. I have attempted to contact Kellers with no response. There was also damage done to our home in the process. They used our good kitchen table as a saw horse to cut the flooring on as well as our deck rails and left cuts scratches in our table and deck rails. They washed out leveling compound in our new sink and stained it as well as broke our stove handle and just taped it up without saying anything. I have emailed photos of all the damage to Kellers and have not received any response or updates on when they will be coming back to finish the job. We are currently left with unfinished stairs, and no trim throughout the entire area.

  Business Response

  Date: 06/09/2025

  We apologize for the frustrations the customer experienced during their installation. We have terminated the installation crew who performed the work here due to substandard craftsmanship. We have rectified all of the customer's issues and completed all work in August and September 2023.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased carpet from Lowes. Lowes sub contracts to Keller interiors. Kellers crew came out yesterday to install 444 Sq feet of carpeting which I paid $1800 bucks for. Instead tells me that ***** didn't order enough carpet. He informed me that I can just go back to Lowes buy just the extra carpeting I need and he will come back as a side job and install the new carpeting and give me a better deal. I already paid for enough carpeting. I asked my contractor to come over and measure my bedroom and he came up wit 459sq feet...pretty close to 444sq ft. He hacked up my carpet in order to take a job away from the company and do it on the side. He also took the rest of the expensive pad I purchased but left a TON of hacked up carpet pieces. I paid for the correct amount of carpeting and now Keller interiors is not taking any responsibility and telling me I need to buy more carpet to finish my bedroom. Very dishonest company.

  Business Response

  Date: 06/09/2025

  We are so sorry to hear of the customer's concerns during the carpet installation. The employee who did the work was terminated from Keller Interiors. This matter was resolved in May of 2023 and the customer's installation was completed in full. 

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an installation through Lowes and the installers were extremely disrespectful. The carpet that we paid for the installation is not laid properly its peeling up at all edges and all corners it was cut too short and part of the job was left unfinished and theres several damages to the trim throughout the house and also to the main pillars in the house as well. Included was basic furniture removal and the installers refuse to do the job because the house was it 100% vacant. I was then forced to move all of the furniture on my own, so that they can return four hours later to lay the carpet. After following up with Keller multiple times they messed multiple appointments never sent any notification. Never sent any courtesy call about not being able to make the appointment just simply never showed up. When trying to reach them, the are no longer answering phone calls or returning messages.

  Business Response

  Date: 06/09/2025

  We are so sorry to hear of the customer's concerns with the furniture during the installation. We have addressed this with the installation crew who did the work to ensure this does not happen again. All repair work was closed in  February of 2023.