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Business Profile

Floor Installation

Keller Interiors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Reviews

This profile includes reviews for Keller Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keller Interiors has 16 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 15 Customer Reviews

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    Review Details

    • Anthony B

      Date: 11/11/2024

      What gives an installer the right to determine whether or not a tile will look good or not?On the day of the install (11/11/24) I disassembled my kitchen, had my dogs boarded and was sitting, waiting for the installer to arrive, but alas they never did. Instead, I received a call from *************************** saying that Keller Interiors was refusing to install the tile that my wife and I picked out due to zig-zag lines in the grout. Well, its a mosaic pattern, of course the grout lines will not be straight..duh!!I was told to go to the store and choose something else, but the store employees and the corporate representative said that tile/ grout combination we chose was fine.The local store tried to call Keller, but no one answered, Lowes corporate tried to call, still no answer. I was forced to cancel the project and now i have to wait months for Lowes to send me a check. And who pays for the dog boarding???To wrap up my review, ***** needs to rethink their relationship with Keller!

    • Paul D

      Date: 09/29/2024

      Ordered vinyl plank flooring through ****** in **********, ** to replace my wood flooring glued down on concrete slab. Keller Interiors is the general contractor used by ****** for the project.Keller's sub-contractor preformed removal of the old wood floor. The wood floor glue was not removed only some lite scraping. The installer clean up using a broom and dust pan which was ineffective on the rough glue surface. Plies of debris left around the perimeter of rooms under the drywall. I used a shop vacuum to clean as quickly as I could, trying to stay out of the way.Planipatch floor leveler was used over the glue which didn't seem right to me. I called Keller office with my concern using a leveler over the glue and the response was "it sticks to everything". COREtec Floors Smartcore ************ foam underlayment was installed prior to LVP *********** my research on the Planipatch product requires no substance or condition that may prevent or reduce adhesion (no glue/adhesive). And the Smartcore underlayment product install instructions call for a clean smooth surface (no glue/adhesive). Common sense would tell you that foot traffic would grind the underlayment between the rough glue surface and LVP.A case of caulk was included in the materials delivered which is for perimeter sealing. The installer did not do this step. The floor moulding for doorway transition has install track for retaining the moulding and reducer to compensate for change in thickness of different flooring types. Installer used glue to secure moulding, skipping the track and reducer parts.Bottom line the installer skipped steps needed for proper install. The General Contractor, Keller Interiors, provides no over site of the installer and is unfamiliar with installation requirements for the products used. The installer was two guys on-site for ***** hours. I paid $4061 labor cost. I was charged for work not done and I got subpar installation.

    • RK S

      Date: 12/18/2023

      Brought potential flooring issue to installer during project, but he said it was not a cause for concern. However, after warranty period the grout cracked and broke up where I'd pointed out potential problem. Nothing Keller Interiors was willing to do because outside of ****** contracted warranty window. I would have appreciated bit of customer service (e.g. inspection, recommendation, repair), given I expressed doubt during installation. Looks like they are no longer vendor of choice for local ******. No wonder.

    • Martin S

      Date: 12/06/2023

      Scam! Rip off! Liars! Avoid at all costs! Affiliated with Lowes. Never deal with these cheats! You will be sorry!

    • Laura V

      Date: 10/31/2023

      BEWARE IF YOU USE THIS COMPANY FOR YOUR INSTALL!!! I purchased carpet through Lowes in July 2023 for all 4 bedrooms. I however told ***** that I wasnt ready to do all 4 rooms at once and so Keller installed 2 bedrooms. I have for the last 4 days have tried to get a hold of someone to schedule the rest of my installation. Obviously they NEVER answer the phone, it ALWAYS go straight to voicemail- of which we have left several. Spoke briefly to ****** at 8:56 am FOR 4 minutes on Monday who said he would call me back either Monday or Tuesday. Well it seems as if Im not getting a phone call back today or anytime soon!!! This Keller company has extremely poor customer service!!! I think they may be scamming people!!

    • Robert L

      Date: 08/29/2023

      Such a great experience. Very polite and professional gentlemen. They did an excellent job and highly recommend them- very pleased. *************************

    • Wendy K

      Date: 06/29/2023

      We were so pleased with our carpet installation by Keller Interiorw through LOWES that I have spent lots of time trying to find out how to provide feedback to ensure our installers got the recognition they deserve. We had ****** and ******* sent to us, and I can't sing their praises enough. They did an amazing job, which included stairs. Our carpet has a pattern, and they aligned it just perfectly. They are a great asset to Keller Interiors

    • William O

      Date: 06/25/2023

      Im very surprised by some of these negative reviews. I had my whole upstairs re-carpeted by Keller Interiors and they were great. Worked super fast, nothing was damaged, they removed and reinstalled any doors that were in the way. It was ~1400sqFt , 6 rooms and they finished in about 8hrs. Looks great, Id definitely use them again and recommend to others.

    • Debra S

      Date: 06/19/2023

      The job was terrible. I will need to hire a different company to re do it.I no longer want Keller through ****** to do any work for me again. They "told" me I would need to hire a handyman to reinstall my toilet and re hang my closet door. Also the flooring does not match. I had 2 different contractors and the 1st contractor was wonderful.

    • wolfgang l

      Date: 04/25/2023

      on january 19th we purchased floo**** from the local Lowes store, they sent over a husband and wife team to do our install. i had to go back to the store to pick up an item that wasn't delivered. my wife went to put on her ****s and low and behold they was gone (stolen) the first **** was a sweet heart **** with a dark red heart shaped stone with several small pink stones the other **** was her red ruby **** (25th anniversary gift) this company i wouldn't hire for any future projects there vendors have sticky fingers and if any owners are looking at this, we want our ****s returned. any future customers thinking of hi**** this company i would seriously consider taking my business to somebody else.

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