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Business Profile

Trampolines

Rockin Jump Ultimate Trampoline Park

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Niya M

    Date: 08/30/2023

    This review is solely about the management at Rockin *************** My 14-year-old son and his friend frequently visit this location and typically have fun. Our routine is dropping them off to be picked up a couple of hours later. This past Sunday we pre-purchased our tickets and dropped them off as usual. When I picked them up they told me that the manager (Ms ****** denied them entry because they were unaccompanied teens and told them to leave or she'd call the police. With no way to contact parents right away, they didn't leave the building because where were these children supposed to go??? Again they were told to leave or the police would be called. These boys had done NOTHING wrong and were paying customers but were profiled by her as teens there to cause trouble. I confronted the manager Ms. ***** and she told me it was the policy. I asked her to direct me to where I could find this policy. First, she said the waiver I signed. She lied. It's not in the waiver. When I called her out for that she said it's on the website. Lied again. It's not on the website. Nor is it on the front door. Once called out on her bogus defense of her behavior she became even more defensive and ridiculous. To weaponize the police when talking to CHILDREN and force them to leave when they haven't done a thing wrong and make rules as you go is reprehensible. Ms. ***** showed no remorse or accountability for the dangerous position she put these kids in as minors and young black boys. It's disgusting. I have emailed the owner and am awaiting a response before I continue on to media outlets. So far I've heard nothing so the news is my next call. This needs to be handled and addressed because this was profiling plain and simple. There aren't many safe spaces left for our kids to have fun and Ms. ***** just ruined this one for these boys.

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