We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

South Gwinnett Radiology PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was turned to collections without first filing insurance. It has been less than 6 months. I want the collections off of my accounts and I want the insurance filed.

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a mammogram 10/19/2023. They used the wrong insurance. I asked them to update info, which they said they did. Now I've received a bill from a collection agency. My insurance says they never filed a claim through them. Tried calling numbers and getting a hold of people. Call and them it says enter mailbox number and can't talk to a person and it just hangs up. Very frustrated and don't know how to reach them and get this resolved.

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received service of a mammogram on 2/28/2023 paid the copay. I received a bill from a collection agency as of 5/07/2023 requesting payment. I never received a bill/invoice from South Gwinnett Radiology so why in the world would I be sent to collections! This is now impacting my credit. I have been having the hardest time getting in touch with South Gwinnett Rdaiology regarding this. Very frustrated.

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am irate! I had a scan performed at a local facility on Feb 26, 2023 in which Gwinnett Radiology obviously submitted the results. I have not received a bill from Gwinnett Radiology and today, May 9, 2023, I received a letter in the mail from a collection agency regarding a balance I owe. I cannot pay the balance if I have not received an invoice. I am highly upset that this is a normal business practice for this facility to send an account to a collection agency when they have not advised the individual of a balance. Poor business practice!!! I pay my bills! I demand this be recalled from the collection agency and a bill provided me by *********** the balance, I should also be compensated for such an irrational business practice!

  • Initial Complaint

    Date:09/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for a breast biopsy in September 2021. I just received a bill from a collection agency regarding this matter. I have never gotten a phone call or bill directly from this office till now. If I owe I don't have a problem paying but for them to not contact me directly by phone or mail - instead just turning over to a collection agency is a little Absurd. Contact your patients directly in any form possible before just releasing documents over to a ***************** who then send out a notice via Mail that I received stating I owed this amount. Simple as that you could have done this as well not to mention I received this letter from the ***************** on September 2, 2022 then the letter has a date on it for August 18,2022, why the delay from this agency not sure. Now almost a year later at the end of this month you are trying to collect on a open bill I have with your facility - a simple letter or bill being sent to my home address or a phone call would have been a little bit more Professional in my opinion considering you do have all my contact information. Not to mention now with this agency they have put a hit on my credit and this to could have been avoided.

    Business Response

    Date: 09/20/2022

    The charge of ****** in question is not for her biopsy on 9/8/21 but rather her diagnostic left breast ultrasound on 9/3/21. The patient was mailed bills for this ultrasound on 9/28/21 and 11/11/21, according to our billing service MBMS. She was not placed in collections until january 2022. Due to software issue with the collections agency, she was not billed until 8/19/22. The collections agency rep followed up with a phone call on 9/8/22. According to the collections agency, they worked out payment terms for the bill. This patient has not been reported to any credit bureau service so there should be no negative affect on her credit at all. If the patient can provide evidence otherwise, we will be happy to help resolve this issue. 

South Gwinnett Radiology PC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.