Complaints

This profile includes complaints for Aylo Health, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aylo Health, LLC

  1240 Eagles Landing Pkwy Stockbridge, GA 30281

• 

  Aylo Health, LLC

  2330 Patrick Henry Pkwy STE 200 McDonough, GA 30253-4215

• 

  Aylo Health, LLC

  1101 NorTec Drive Conyers, GA 30013

• 

  Aylo Health, LLC

  211 Fairview Road Ellenwood, GA 30294

• 

  Aylo Health, LLC

  65 Old Jackson Road McDonough, GA 30252

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024, I had 1st routine visit. It felt like a used car dealership. They left the room frequently returning to suggest new testing(upselling). ****** told me it was recommended I have an EKG, and it would be completely covered by insurance. At next routine visit on 3/13/25, I asked if I needed to fast and was told no, but at visit was told I'd need to come back for a fasting blood draw, no additional charge(a lie). Again like a high pressure used car dealership. ** and **** leaving to discuss, then returning to recommend additional testing. **. ****** pushed a chest X-Ray which I questioned multiple times, and was told no less than 3 times by **. ****** and 2 times by his assistant that X-Ray would be completely covered, no additional cost to me, as it was recommended by the medical board given my age(Special deal, today only.Act Now!) That was a lie. On 4/28 I received a statement saying I owe another $80.70 for the X-Ray, no insurer coverage, beyond my $30 copay made at the physical. The **** was dated 4/10, and said it'd be sent to collections 30 days after the creation date, less than 2 weeks away.(Never give a customer time to think? Another car dealer tactic.) 5/7 I tried to pay the fraudulent ****, only to see another $100.95! with no explanation. I assumed it was a late fee, for the **** I'd gotten 9 days prior. The message I sent got no response, 2 weeks. I called the ****ing office, when they were open, on 5/9/25. Cici in their ****ing department told me the additional charge was actually for the *** and numerous other tests the Doctor had told me were routine and would be covered at my December visit, 6 months prior. When I asked where the ****ing statement was, I'd not gotten one, Cici advised me I'd get it eventually, and they could **** as far after a visit as they wanted. I guess they're counting on customers just paying these 6 month old ****s without questioning them, without even asking for an itemized statement?

  Business Response

  Date: 05/20/2025

  At Aylo Health, we use evidence-based protocols that are widely used and accepted across the healthcare industry and that have been instrumental in the early detection and treatment of many disease states and have literally helped to saved countless lives. These include screenings like ***, chest x-rays, mammograms, colonoscopies, etc. We have a duty and responsibility to educate and inform patients about their overall health as well as address specific care gaps for the individual patient, but to be clear,our patients always have the choice on what screenings, procedures, or services they would like to have done as well as when they would like to have the screening completed. We never provide screenings or procedures without the patients consent.
  
  Addressing this specific situation, Mr. ***** was seen at our primary care office, and as part of the evidence-based protocols based on the patients history, age, and current health, an *** and chest x-ray were recommended. The patient was educated about the reasons for the recommendation and willingly consented to proceed.
  
  The point of contention appears to be the out-of-pocket expense that Mr. ***** incurred for the *** and the chest x-ray and a possible misunderstanding of the coverage benefits of his private insurance plan.
  
  For example, both the *** and the chest x-ray were in factcovered by his insurance at the insurance plans negotiated rate, but because he had not yet reached his annual out-of-pocket deductible for the year established by the insurance plan, the remaining balance, while credited to his deductible, was the patients responsibility or out-of-pocket expense. Mr. ***** received the *** and chest x-Ray he consented to, and those services were billed accurately and appropriately to Mr. ****** insurance.

  Thank you

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23292659
  
  I am rejecting this response because:

  I reached out multiple times via phone and email over several months prior to ever mentioning legal action. My intention from the beginning was to resolve this matter amicably and without the need for legal involvement. I was repeatedly ignored and dismissed, which left me with no choice but to mention legal options after months of being met with silence.
  
  
  When I eventually spoke with ****, the General Manager, she stated that HR would reach out to me, but no one ever did. Despite remaining patient, respectful, and cooperative throughout, I was treated as though my experience and resulting medical concerns did not matter.
  
  
  For clarification:
  
  
  I am not currently represented by legal counsel and have been handling this matter on my own.
  No formal claim has been filed with *** because I was never provided with the necessary claim information or guidance from your team, despite my repeated requests.
  I am now formally requesting that information so I may proceed accordingly.
  
  
  
  
  Furthermore, my contact information has been updated:
  
  
  New Phone Number: ************
  Email: ************************ (unchanged)
  
  
  
  
  I would still like to resolve this matter and have my medical bills reimbursed. I am asking the business to provide clear next steps or direct contact information to file with CNA, as I have been stonewalled long enough.
  
  
  I sincerely hope the company reconsiders its approach and cooperates with me in a fair and timely resolution.
  
  

  
  Sincerely,
  
  ********* ******

  nd I am now being ignored *********** doctors confirmed that this situation could have been fatal and that the injury was directly linked to the mishandled procedure. I currently have over 166 pages of medical documentation resulting from this incident. Aylo Healths failure to acknowledge or respond to my repeated attempts to resolve this matter is deeply concerning. I am requesting full reimbursement of all related medical expenses and that they allow me to file the claim as promised.Aylo Health must be held accountable for the harm caused to me and for their neglectful and unethical handling of this matter.

  Business Response

  Date: 05/14/2025

  We appreciate the opportunity to respond to the concerns raised in this complaint.
  
  Upon receiving the original concern from the patient, our team attempted to make contact using the phone number we had on file. Unfortunately, we were not able to connect at that time. Following that, we received several emails from the patient in which legal action was threatened.
  
  Per our established policy, when legal action is indicated or threatened, we must halt all direct communication with the individual involved. This ensures that the matter can be appropriately managed through legal channels, allowing both the patients attorney and our legal counsel to handle the situation.
  
  Typically, when an attorney becomes involved, a claim is filed through our commercial property and casualty insurance provider, ***, and the matter is reviewed and resolved through the appropriate legal and insurance processes.
  
  Upon further review, it does not appear that any such claim has been filed with *** to date. In order to move forward and pursue resolution, the patient (or their legal representative) must initiate a claim with *** directly. At this time, no further action can be taken on our part until that process is initiated.
  
  We remain committed to a fair and respectful resolution and will continue to follow all proper procedures to ensure the matter is handled appropriately.

  Business Response

  Date: 05/15/2025

  An insurance claim was opened in response to the patient's request.  However, it was close in April 2024 due to unresponsiveness from the patient.  An email was sent yesterday to the following representative to reopen the claim.

  CNA File #HMB61514

  ******* *******, Claim Representative

  ************

  *****************************

   

   

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a physical exam from Dr. *************** and specifically requested a refill for my prescription. After only receiving a 6 month supply with my next physical appointment not being until another year, I called back the next day requesting a years refill. Was told to just call back in 6 months requesting the refill then. Knowing that would be an issue with aylo in six months, I continued to call and request a year refill instead of 6 months. The second call I was told I will have to run blood results in 6 months to receive the year supply of my prescription. However, Ive been on the medication since 2021 and have not done a 6 month blood test done in any previous years. On the 3rd call, I was told that it is Aylos policy to have you come back in 6 months for blood tests for prescriptions refill, so I asked when was this policy put into place and where I could find it. They could not tell me either, which led me to request to speak to the office manager since this is the first time since 2021 where I have been told I must do a 6 month blood tests after just running blood tests during my physical. 7 months later and I still have yet to receive a call from an office manager and cannot be told where in the policy it states this sudden 6 month appointment requirement.

  Business Response

  Date: 03/12/2025

  Good morning,
  Thank you for sharing your concern. We have thoroughly investigated the matter and have spoken with the provider. Her treatment plan is to return in 6 months for further assessment prior to supplying additional dosage. This aligns with the quality of care and puts us in the best position as your healthcare providers to be proactive with your care. The practice manager will be reaching out to the patient directly to go over her concerns. Thank you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22870464
  
  I am rejecting this response because: The rudeness in the call center continues. A reply named ***** placed me on hold mid sentence today.  I was blindly referred to the general surgeon only to be told they also could not diagnose my issue.  I've requested to speak with the District Manager about 20 times total between communication with the call center and the Ellenwood office. The DM has not reached out to me.  As at this very moment as I type they have sent my prescription to the wrong pharmacy. Multiple times today. Even after confirming with the office Mgr ****** just an hour or so ago, that the ******* in ********* is my current pharmacy. I'm currently in horrible pain and discomfort and I cannot pick up my medicine. I suppose tonight will be another sleepless night. ****** told me to contact her personal cell and she is not responding, how convenient. I would like to speak the District Manager as my care continues to be compromised. 
  
  Sincerely,
  
  ********* ******, two *****s left me on hold for over 20mins the second ***** up and I was routed to a survey. I have paid my copay and my insurance has been billed no one reached out today to inquire about my status give a follow-up and I have called several times for support concerning my symptoms. The quality of care in this experience is extremely poor and my well being has not been taken seriously. I am still very ill without follow-up and resolution. This is unacceptable. I have missed work today and been limited to the bed because the providers have not followed up. This is a very urgent matter. I will be considering a new provider as my business and private insurance is not appreciated and apparently my diagnosis and treatment is not a priority either.

  Business Response

  Date: 01/29/2025

  Good evening, thank you for sharing this feedback. We have reached out to the patient and reviewed her results with her, in addition to scheduling an appointment for gen **** and addressed her other concerns. We have also coached our staff on the communication breakdown that occurred to mitigate any likelihood of the reoccurring. Please let us know if you have any additional questions.

  Business Response

  Date: 02/07/2025

  Good Afternoon, the patient and I were able to resolve her concerns over the phone on 3/4 and I followed up to check in on her on 3/5. Please let me know if you have any additional question. Thank 

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should have an investigating opened on them for their unethical billing and coding practices. They're charged me twice outrageous bills for regular PCP visits. I've learned after going on ****** to read their reviews that I'm not the only patient they've done this to. I've sent emails to higher *** about this situation and the first issue a month ago for handle but not in the best way but in a better way. This time around, I'm being jerked around by upper leadership who refused to explain their charging methods to me.

  Business Response

  Date: 01/06/2025

  After thoroughly investigating this matter, we have found there are no wrong doings on part of Aylo Health. We consider this matter closed. Thank you. 

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two insurances; ********** blue shield open access in which the full deductible must be paid before they pay; and ********** blue shield federal which pays everything but the 40 copay. Initially only the open access insurance was billed so after receiving a bill I reached out to the billing department to ensure that they added the secondary insurance which is the federal. I was told that the insurance was added and the bill would be sent back out to the secondary insurance. After receiving another bill a month later I reached back out to find out the issue. The representative double checked and stated both insurances were on file and they would be sending a bill out to the federal insurance but it would take a few weeks. Well fast forward an almost 2 months later and I have just received a bill from a collection company for the same bill that they stated they would be sending to the insurance company. I pay insurance for a reason and not billing the insurance company before expecting me to pay is absurd. At this point I am sure they are intentionally not billing the federal insurance so that they can try to stick me with the bill. I am requesting for the third time that they bill the federal insurance so that they can pay and I will gladly pay my portion minus any interest and late fees as I have called twice to ensure they have both insurances and know who is my primary and who is my secondary so that they can properly bill both.

  Business Response

  Date: 10/11/2024

  Thank you for contacting us. We have identified the issue and are resolving the account as quickly as possible. A team member has reached out to the patient with more details. We apologize for the inconvenience. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to the pediatric office in Ellenwood specifically toward **** in referrals and the office Manager ******. The MD referred my son out to neurology. The referral was sent to well-star in error. I called and spoke to gabby and she informed me the referral should have been sent to ****. Ultimately I ended up speaking with **** *** was very aggressive and was very rude. She over talked me and would not listen and was impatient. (Pull call from 09/20 close to 12pm) She kept saying the referral was sent on 08/29. Even though I was explaining to her that I had called choa myself and they told me they had not had his referral. All in all the referral just needed to be resent. Instead of taking accountability and offering to resend the referral she proceeds to tell me its not her responsibility to choose where the referral is sent that I have to tell her where to send the referral. She also mentioned the Dr *** gave me the referral did not know the process. She also stated the gabby was not knowledgeable aswell. She projected the blame on everyone one else when it boiled down to her and my sons referral. If you pull my number youll see that I have called the office about 8 or 9 times to get this resolved Im either shuffled around or met with unprofessionalism. This is unsatisfactory Im trying to resolve an issue that the office created and the staff I have been dealing with have been very rude about it. Mrs ******* is unresponsive Ive left her messages to call me back in attempt to resolve the matter with **** and her poor customer service skills and to get the referral issue resolved. Its been over three weeks meanwhile my child needs to see a specialist and as of yet the referral has not been received by choa. In no way should I have to beg for his referral to be sent to the specialist when that is the responsibility of the office to begin with. Do better

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22003763
  
  I am rejecting this response because: ****'s satements regarding communication are False.  I  didn't know that I had an outstanding balance until I was told by a customer service representative who was confirming a future appointment!  I requested a paper statement several times via **** but, to this date I never received one.  I  have text records indicating that I could sign up for their online portal by using the link that I could be given at my "NEXT APPOINTMENT!  I have records that show that I was charged $250.00 for an OFFICE VISIT each time I sought service at AYLO.  I started making payments by using their mailing address from previous exorbitant bills.  Two checks were cashed.  I don't know what happened to the 3rd check that I sent to the correct address. The fourth check was fraudulently cashed by someone named *******************************.  Thanks for the advice, but not only did I file a complaint with the Post Master General,  but I also had to close my compromised account and reset every business matter connected with the account.  I was still mitigating issues concerning the compromise on my account as recently as August 20, 2024.  I am very repositionable.   On average,  my credit score is over 800.  I tried in vigilantly to satisfy my account in full.   ****'s avarice made my efforts futile.   The fact that they are placing blame on me is typical of the problems that I have experienced since Eagles Landing became Aylo.  I have kept extensive records concerning this matter,  including photos, which I am willing to share with all entities concerned with this matter. I reject ****'s cowardly response and I am more convinced than ever that finding  a more humanitarian health care service was the best decision that I could ever have made!!!
  
  Sincerely,
  
  *************************ecause **** would no mail me a statement, I had to go to their payment processing office in ******* to get a partial statement. It was going to cost me $250.00 to get the link to pay online because the only way to get the link was during an office visit. **** has a $250.00 cover charge!!! Aylo mishandled my payments. Exposed my PII to criminals, cashed my checks but still sold my PII to a collection agency!!! I believe that this shoddy treatment is retribution because I wisely chose another provider for my health care needs!! ****'s salacious business practices have cost me time, money and has scared my credibility!!!

  Business Response

  Date: 08/20/2024

  Thank you for contacting us and we are sorry to hear about this. We have thoroughly reviewed your account and identified that communication regarding the balance was made via multiple texts, e-statements, and paper statements. The patient portal will also reflect the balance on your account and the option to view statements. We offer multiple payment options, in addition to payment plans, for paying patient balances. It is noted that those options were offered to you when you spoke to our representatives in the billing office. However, you declined those options when presented.
  There seems to be a misunderstanding regarding a cover charge to access the patient or payment portal. To clarify, there is no charge to login and make online payments, nor do we charge late fees or processing fees.
  Lastly, unfortunately we have no control over mail/payments before it reaches our office. If you have experienced fraud of any kind, we highly encourage you to contact your banking institution to open a case. You may also want to contact your local *********** to report mail handling fraud. 

  Business Response

  Date: 08/21/2024

  We appreciate your concerns and have thoroughly reviewed this matter. Unfortunately, we have not found any evidence that would warrant adjustments on our end. It appears there may be some confusion regarding this situation.
  
  The screenshot you provided shows a message received from ************************ in **************** Aylo Health. To clarify, Aylo Health is not affiliated with ************************ or any other business in *******, **. This might explain the confusion regarding a cover charge for accessing the patient or payment portal. At Aylo Health, there is no fee to log in and make online payments, nor do we charge late fees or processing fees.
  
  The claim that the only way to receive a payment link is during an office visit is also inaccurate. All Aylo Health patients have FREE 24/7 access to their patient portal, where they can pay bills, view medical records, request refills, and more. There is no special link requiredpatients can access the portal anytime directly from our website at www.aylohealth.com.
  
  Unfortunately, there does not seem to be any common ground met regarding this matter.  So, Aylo Health now considers this matter closed.  We have done everything that we can to research and review the claims presented in this complaint and have found no fault on behalf of Aylo Health.  Unfortunately, the mail fraud claims raised are not the responsibility of Aylo Health and will need to be taken up with the USPS. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22003763
  
  I am rejecting ****''s response.  Yes, it is possible that I mistakenly sent the wrong screen shot.   However,  I have composed a collage that accurately charts my tumultuous experience with Aylo billing component.  I realize that I will eventually have to accept that I am the underdog in this contention,  however,  It should be recognized that what **** is saying and what they did conflict.   I have responsibly paid the balance as indicated by ****'s collections agency, including some previously undisclosed charges from November 2023.  I  am also expecting to get a bill from **** for this exchange!  The matter may be close in this application, but other will ask for my opinion and my rating will be undiluted...
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aylo Health refuses to allow me to see my doctor because they say I have a large balance with them. First they said it was over 2500, but today they say it's $1200. I called Aylo to make a payment arrangement on the $1200, they said no, balance in full immediately, or I can't see my doctor. The problem here is, the balance, which isn't even accurate, is for my CPap machine, which isn't working, I need to bring it in for adjustment. My doctor told me I could "die in my sleep" if I don't use it. On top of that, since being able to not use it over the last few months over this balance issue, my health has deteriorated immensely, which I shared with them, and they flat out told me, pay in full, we will not work with you on the balance and you cannot see your doctor. They have collected thousands from my insurance company, but that's not enough. They are blocking my from seeing my doctor for urgent health concerns because of a $1200 balance. I spoke with my insurance company and they confirmed the balance is actually only $78, and they plan on opening a case against ****, because they continue to charge my insurance monthly for a CPAP machine I cannot even use, while they collect the monies. But in the meantime, I suffering migraines, nausea, my blood pressure is out of range, I don't sleep more than 1-2 hours per night. I just want my bill corrected and be allowed to see my doctor.

  Business Response

  Date: 06/07/2024

  Hello ****************,

  I apologize for any confusion or inconvenience you may have experienced. According to the account notes, our billing department has been in contact with you on multiple occasion explaining the balance of your account and what actions need to be taken in order to resolve the balance before the account went to collections. Per the financial agreement you sign upon becoming a patient, insurance is filed as a courtesy and all balances are patient responsibility regardless of insurance payment or not. Should your account not remain in good standing it is referred to an outside collection agency and balance is due in full. Prior to collections we offer multiple payment options including interest free payment plans. Your insurance has processed all outstanding claims and applied deductible and copay amounts to your patient responsibility. Your current outstanding balance is $1,543.39 according to your insurance coverage and benefits. Unfortunately, the attached EOB you have provided only includes 1 of your dates of service. There are 8 dates of service with an outstanding balance currently. With that being said, I do see that our Department Supervisor approved a payment plan offer for you even though the account is in collections. We have attempted to contact you to set up that payment plan to reinstate your account. The confusion in the balance owed was due to a previous issue with your insurance carrier as you had not completed the required coordination of benefits with your insurance. Once that was resolved, they were able to process your claims. We will be happy to provide you with a copy of all EOBs associated with each claims. Please contact our billing department to set up the payment plan to reinstate your account.

  Thank you

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2024, I looked at my Aylo Health Portal. TO MY SURPRISE, under the diagnosis list, it stated that in January 2024, they added Stage 3 Chronic Kidney Disease. What???????????? No one, not a doctor, not a nurse, not a PA, NO ONE told me this. Its hard enough to get blood work results-I guess I shouldnt be surprised at their total lack of care. So I worried about this for the rest of the weekend. Surely, an error had been made. But no. I called and ASKED ABOUT THIS THIS MORNING. Oh yes, they said you have this. Again, whatttttttttttttt?????? No one told me that, no one referred me to a Nephrologist, no one gave me meds. They said, when questioned, that they told me to limit ibuprofen. THEY DID NOT EVEN TELL ME THAT!!! Nothing from this place. Worst place ever. ******** and I am so very angry.