We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

OBGYN

Southern Crescent Women's HealthCare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

This profile includes complaints for Southern Crescent Women's HealthCare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Crescent Women's HealthCare has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Southern Crescent Women's HealthCare

      1045 Southcrest Drive Stockbridge, GA 30281

    • Southern Crescent Women's HealthCare

      775 Poplar Rd STE 210 Newnan, GA 30265-8302

    • Southern Crescent Women's HealthCare

      1279 Highway 54 West Fayetteville, GA 30214

    • Southern Crescent Women's HealthCare

      7823 Spivey Station Blvd STE 100 Jonesboro, GA 30236-2886

    • Southern Crescent Women's HealthCare

      1279 Highway 54 W STE 220 Fayetteville, GA 30214-4552

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect coding of a medical bill.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had surgery on 5/9/23. On the surgery date I was insured with ******************** I had a different primary insurance that expired on 4/30/23. I notified the front desk at my pre op appt on 5/1/23 that ******** would be my only insurance for the surgery. I've had Amerigroup ******** for approximately 5 years at the time of surgery, so the information was already on file. I received a bill for $3000 in 2023 and did a 3-way call with Amerigroup on the line telling the practice that they billed incorrectly, and they need to resubmit and not charge me. It is now 2024 and I am still receiving a bill for $3000 and I again had a 3-way call with Amerigroup and the practice and they were told again that they cannot bill me as a ******** patient and that they did not submit the claim properly but they keep sending me bills. They are now past the point of timely filing and they want me to pay for their error. I should not be responsible for a bill per the insurance comapny and I notified them of what insurance to bill. Had they verified my insurance for the surgery date they would have had the same information I stated.

    • Initial Complaint

      Date:01/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I (*********************************) had a scheduled appointment with Southern Crescent Women's Healthcare in the ****** office on 2/8/2023 at 10:15 AM. Prior to my appointment date there Southern Crescent Womens Healthcare will send you an open invitation to their Patient Portal to complete your Health History forms, Follow Up forms, and also Pay Your Bill. On this feature that **** offer I noticed that bill was not accurate. I spoke with ******* (outstanding customer service) whom corrected the issue before my appointment. Upon my arrival the receptionist in the waiting area whose customer service was good. Another young lady with a (short cut *** hairstyle, approximately 55, caucasian customer service indefinitely horrible). I gave here my card; attempted to explain the billing issue and credit from insurance provider ********. She continued to say that my copayment was $55, tossed my healthcare card back throw the *****COVID plastic barrier. I asked her for a print out. She stated that there was no why to print anything to give me, and she did not see a credit. *******, (outstanding customer service, extremely knowledgeable of her job) assisted by correcting her that the information I was providing was indeed correct. I asked her what was her name she stated that she does not work in this area and had no knowledge of what she was doing. Never the less I did see **************** (a great doctor). I addressed the issue that I had with ******* (absolutely great person) she stated that she would email **************** and ***** who was in a all day meeting. I never heard from anyone even till this day. I spoke with ****** a scheduler that stated I could not go to another OBGYN (*****************************) without approval. This went on for a few days with the same scheduler. Until I finally spoke with another scheduler whom stated that that information was incorrect that ***** provided. I feel hoodwinked, bamboozled, intimidated, lied to, the list goes on. One person can truly spoil the whole vine.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was required to pay $429.06 for a surgery procedure before I had even fully decided if I was going to have the procedure. I was advised that if I were to decide not to have the surgery, the charge would be voided and the amount refunded to my credit card. I chose not to have the surgery and after multiple attempts of phone calls and voicemails, I have not been able to get anyone on the line nor have I received any call back in order to get this resolved. ******** was told was the person overseeing this.

    Southern Crescent Women's HealthCare is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.