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Business Profile

Church Supplies

Mercy Robes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello -Original purchase done on 12/18/2024 for $127.81 which includes $21.65 for shipping.-I returned women clergy tab shirts. Mercy Robes stated they did not offer refunds (the shirts were not worn & I mailed them there shirts the next day).-A Mercy Robes store credit was issued for $53.08.-I tried to make a purchase on Friday, April 4th, 2025 for $43.53. Mercy Robes website, my online profile would not let me make the purchase without me entering my credit/debit carrd information.-I tried again on Sunday evening, April 6th, 2025 but the system would not move forward without my debit/credit card information.-I contacted Mercy Robes by website which ONLY provides an option to send a message.-The business (******) have not provided a reasonable explanation or resolution. I received a text message from the company on 04/07/2025 at 4:48 p.m. CST stating, "we will call you tomorrow".-Today, I got a email with instructions on how to long in & steps on placing order.-I reached back out with a screen shot of there website not letting me complete the purchase without putting in my credit/debit card number.-****** responded, I did not have enough credit to make the purchase and would need to add my credit/debit card information to do purchase.-At this point I want my money $53.08, again ****** responed (5:38 p.m. CST) they will call me tomorrow.-I have attached a copy of email correspondence.Thank you, I appreciate your assistance with this matter. I do not feel comfortable providing my credit/debit card number again to Mercy Robes. I will NOT purchase anything else from Mercy Robes.

    Business Response

    Date: 05/29/2025

    Hello,

    Transaction ID # ***   on  1/16/2025   Store Credit was created for $53.08.  

    Transaction ID # ***  on  04/10/2025  $42.94   Spent Store Credit on order #******

    Store Credit Balance on your account $10.14 

    Regards

    ******************************

     

     

    Customer Answer

    Date: 06/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. The business placed order for clergy shirt for me. Mercy Robes now shows I have a store credit of $10.14.

    I thank the Better Business Bureau for there immediate assistance. This complaint can be closed.

    Sincerely,

    ***** ******

Mercy Robes, LLC is BBB Accredited.

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