Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom grill island cover and the manufacturer (coversandall) made the item incorrectly 1) It does not have the proper pass through holes 2) it is too baggy 3) the material they suggested is too heavy and awkward 4) water puddles on top

  

  Business Response

  Date: 05/15/2023

  Dear ********,
  
  We are writing to address the complaint you raised regarding an issue with your Covers & All order. We apologize for any inconvenience caused and want to resolve this matter quickly.
  
  Our records show that we crafted the cover precisely according to the agreed-upon measurements. However, we understand your concerns about the placement of the holes and are committed to addressing this issue to ensure your satisfaction.
  
  After carefully reviewing the photos you provided as evidence of an error in your order, we regret to inform you that we cannot approve your request for a reshipment or refund at this time. The photos do not sufficiently justify the error you claim to have received, and we apologize for any frustration this may cause.
  
  As a customer-focused company, your satisfaction is important to **. Therefore, we would like to offer an alternative option to meet your needs. We have reached out to you via email to request additional information so that we can work together to find a satisfactory resolution to this matter.
  
  Once again, we apologize for any disappointment caused and assure you that we are committed to finding a solution to this issue.

  Thank you. 
  Covers & All

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** for this cover in November 2020, and it has a 3 year warranty. The company is refusing to honor the warranty despite me sending numerous pictures and videos of the material degradation and breakdown. I first notified them of this problem in February 2023, and after sending multiple rounds of photos and videos, they have recently denied my claim. I would like Coversandall to honor their warranty and to ship me a new cover. I have been unable to upload pictures and videos. Please provide an email where I can send these. Thank you!

  

  Business Response

  Date: 04/24/2023

  Hi ********, we regret the inconvenience this has caused you. We reviewed all of the facts and can confirm that the images you submitted do not reveal any material damage. We examined with our product experts as well, and we doubt it may have occurred by an external item or poor maintenance of the cover. Unfortunately, we will not be able to replace the cover under warranty. Our team has already proposed the best solution to the problem.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19966615
  
  I am rejecting this response because:

  This is clearly material breakdown. Gaslighting doesnt work. The cover is at my house, and I and everyone here sees the material breakdown, which is obvious.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/01/2023

  Hi ********, thank you for writing back to us. We have rechecked all the details to confirm that we didn't overlook anything that might support a more favorable resolution. The best that we can offer is a partial store credit for the order. You may use the same to place a new order and also use any applicable coupon code and only pay the difference amount for your future purchases. Note: Store credit will be valid for 180 days from the issued date. Do let us know how you wish to proceed further.

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19966615
  
  I am rejecting this response because:

  This is not an appropriate response, as it doesnt honor the warranty. The material broke down and has several defects now because of the material degradation. The material is supposed to be warranties for 3 years. It has not been 3 years since I purchased the item.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was November 5, 2022 Amount paid was $37.30 Product received on November 15, 2022 Order #: COV1016084836 Invoice #: COV1016092412 ***** tracking number: ************ Covers&All promised a quality furniture cover.Issue: Cover was purchased for a $200 outdoor side table. Table was assembled in doors after cover arrived. Cover was immediately placed on brand new, dry table. 5 months later when the cover was removed the cover had literally stuck to the table top and peeled most of the table top finish off. I sent pictures to Covers&All. I received a response from Escalation Specialist ********************* who basically said it was likely my fault and gave me a short lecture on proper fit (it fit perfectly) and about strong winds possibly being involved. High winds would have nothing to do with the material sticking to the table. He contradicted himself several times in the email saying they wanted to resolve the issue. Then said they couldn't issue a refund (which I had not even asked for yet), then again said they were determined to resolve my queries. Yet no resolution was ever offered. The only thing that Covers&All has accomplished so far has been to insult me on top of the damage their item created

  

  Business Response

  Date: 04/15/2023

  Hi ******, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. 

  We always recommend removing the cover on regular intervals to avoid such issues. We have rechecked all the details, and the best that we can offer is a full refund for the amount paid for the order. Do let us know how you wish to proceed further. We await your response.

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26, 2023 I placed an online order for a custom potting bench cover with Coversandall. Per their website I was to provide the actual bench dimensions (which inlcuded 45"W x 19"D), and for ease of fitting they would add 2" to both. The cover I receved on April 4th measured 45"W x 19"D, rather than 47"W (45+2) and 21"D (19+2), As a result the cover will not go over the bench. I contacted them via their online chat on April 4th and again on April 7th. The response was that they made the cover to the "correct" measurements.. Since then I have emailed photos (several times) showing the actual dimensions of the cover (45"W X 19"D), requesting that they either provide a cover with the correct ***** (e.g. the actual bench dimensions plus 2"), or refund me the $80.04. They have refused either remedy, instead, despite photo evidence to the contrary, insisting that the cover they sent me was the "correct" size.Refer to attached attachments.

  

  Business Response

  Date: 04/12/2023

  Hi, ****. Please accept our sincere apologies for any inconvenience caused. We would like to clarify that we generally do not increase the depth and width of our products by 2 inches. However, the amount of leeway we provide can range from 0 to 2 inches, depending on the size and shape of the item. It is important to note that a loosely fitting cover can lead to poor protection against outside elements and may easily fly away with moderate winds.
  
  We are truly sorry to hear that during your initial chat with our representative, you were not provided with the necessary information, which resulted in you having to follow up two days later. We understand that having to wait for a resolution can be frustrating, and we apologize for any inconvenience caused. We want to stress that making customers wait for a resolution is not our standard practice. Our goal is to address any complaints during the first contact. We recognize that there is always the possibility of improving our customer support process, and we are grateful for your feedback, which we have shared with our team.
  
  We have replied to your email complaint with a solution that we think will better meet your needs. Kindly let us know how you would like to proceed.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19924602
  
  I am rejecting this response because:
  

  April 12, 2023:
  
  Ref. Better Business Bureau Complaint ID: ********
  
  Regarding the April 12th response and offer from *********************************** of CoversandAll, their proposed solution is unacceptable.  As verified by the many photos I already provided to them, the cover was not manufactured to their specifications.  As a result the 45W x 19D cover they provided will not fit over the 45W x 19D bench.  If they had added a mere 1, and manufactured the cover to 46W x 20D it would have been possible (although, given the weight of the fabric, still somewhat difficult) to pull the cover over the bench, and would have been acceptable .  AS it stands the cover I was sent is completely worthless to me and unusable.
  
  As I have already paid for shipping, I do not think it is reasonable to expect me to pay additional shipping charges of an unspecified amount for an acceptable replacement.  As for the request for additional information, I have already provided numerous photos of the ill-fitting cover and the potting bench it was supposed to fit over. 
  
  There are only two solutions that are acceptable to me: (1)issue a refund to my CC of the full amount of the purchase ($80.04 including tax and shipping); or (2) provide a replacement cover at their expense,including shipping, that is made to the correct dimensions; e.g. 47W (45+2)and 21D (19+2), keeping the original overall height and front height dimensions of 55 and 31 respectively, and including elastic and push clips at the bottom.  Per their replacement offer the cover would also be adjusted to address the slight hangover  (~6) at the top.  Note it was the fact that the overall width of the cover was equal to the overall width of the bench that prevents it from sliding over the bench. and not the overhang (which is still within the overall 45 width).
  
  Despite the frustration and nature of previous communications, I actually would prefer solution #2, as my original intention was to obtain a properly fitting cover for my wifes new potting bench.  Nevertheless, upon receipt of either the refund or a replacement cover as identified above, I will be glad to consider the offer acceptable and withdraw my complaint to the BBB. 
  
  Respectfully Submitted,

  
  *****************************

  

  Business Response

  Date: 04/14/2023

  Hi ****,
  
  We understand how frustrating it can be when something you ordered doesn't fit properly. We cut our materials using a machine, and our team confirms that they added enough extra material to account for any errors that might happen during the handcrafting process. However, sometimes mistakes can still occur, and it's possible that the person sewing your cover accidentally added too much material.
  
  Another possible reason why your cover doesn't fit well is because of the 6" overhang at the top, which might have made it difficult for you to slide the cover over your furniture. We think that if we had taken this overhang into consideration while making the cover, it would have fit better.
  
  Despite this, we have agreed to your proposal and will be sending you a modified cover at no extra cost. We will cover the product and shipping costs. We kindly ask that you withdraw your complaint from the BBB.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered custom patio cushion covers from Coversandall on 5/2/2022. They billed me extra fabric fee on 5/20/2022 which brought my total to $151.39. Throughout the next two months they delivered 1. order with covers larger than the dimensions ordered and 2. order with the zippers on the wrong sides. Finally sometime in June, I received the correct covers and placed them on my patio. I packed them away when the weather turned cold in October and did not notice how faded they were. Upon bringing them outside this month, I noticed the fading and reported it immediately. I would like to note that I live in a cold, northern climate so the summer season is short. I requested a refund due to the terrible experiences I had with the initial order. They refused a refund and offered to replace them with me paying the difference. They say the fabric I chose is no longer available and they will not share with me the warranty period. The two fabrics they have now display warranty periods of two years and three years. After refusing replacement, they offered me a 'token' refund of 15%. This is unacceptable to me. When I finally relented and said I would take the 3 year rated fabric as a replacement, they told me I would have to pay $110. This is unethical business practice. I would like a full refund and do not want to deal with the company ever again. I have uploaded examples of the fading and the eight labels from inside the cushions that they requested. My **** bills are uploaded as well as the email chain with their escalation specialist.

  

  Business Response

  Date: 04/15/2023

  Hi *****, we want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didnt provide the level of service that youve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed. For that, we are extremely sorry. 

  
  We have sent an email to your registered email address requesting your choice of the fabric and color that you would like for the replacement of the cushion covers. Kindly let us know how you wish to proceed further. We await your response.

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2022, I purchased a large, custom made cover for my firewood rack for which I paid $293.97. Yes, the fabric of the cover that I purchased for my firewood rack is high quality. However, the zippers that closed up the sides are apparently cheaply made as they only lasted a couple of weeks before they started splitting and then not working at all. My cover is only five and a half months old but, because I didn't complain within the first 90 days the company refuses to do anything more than offer a 15% discount on a new cover. As I spent almost $300 for my first cover which was made with cheap zippers why in the world would I want to spend another 85% for another cover made with faulty zippers? I'll be looking into a local seamstress to see if they can install some quality zippers and I believe this company should cover the cost.

  

  Business Response

  Date: 03/20/2023

  Hi ****, we're sorry to hear that you are disappointed with your purchase and the quality of the zippers on your firewood rack cover. It can be frustrating when a product doesn't live up to your expectations, especially when you've invested a significant amount of money in it. It's understandable that you would be hesitant to purchase another cover from the same company if you've experienced issues with the quality of zippers. Seeking out a local seamstress to install high-quality zippers is a good alternative solution that *** be more cost-effective than purchasing a brand-new cover. We would request you to check locally and provide us with an estimate on the zipper change cost so we can have it checked and provide the best resolution to proceed further.
  

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute started within the first year. I spent extra for the Cover Tuff. We received the cover 12/20/20. It fit great, but the trim material began disintegrating after about 6-7 months. I ordered this per instructions online as this would be in full sun. I contacted CAA by email in September, no response. 11/1/21 I called and was told to raise a ticket, which I did & uploaded pictures. no response. I had a chat on 6/28/22 and resent the pictures of the denigrating and missing areas of trim. On 12/27/22 I received this email from CAA:Hi (myself),We apologies for the delay in ************************* We have reviewed the shared images and we are happy to issue a reship of the cover free of charge. However, May we request you share the image of the taffeta label is sewn around the edge of the cover for our record?Upon receipt, we will check and issue a reship.Thank You CAA employee I sent the label and waited . On 3/17/22 I emailed and asked for the status, stating that using the same trim would not be acceptable and if they could not use a higher quality trim, I would prefer a refund of $213.82.1/6/23 I had a chat with CAA and told me I would have a reply in 5 hours. Later, CAA escalation person emailed that the trim material WAS NOT covered and insisted they quality tested all of their "world class" materials. The trim is not an accessory and material. From their website:Each and every product we sell goes through two level of testing and quality assurance. Our 90 day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. Coverandall reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee. They went from offering a new cover to no, the trim isn't included in the warranty.

  

  Business Response

  Date: 01/31/2023

  Hi ******, we regret the inconvenience caused. Following our email conversation, we have issued a reship of the cover. Once it gets shipped, we'll share the tracking details with you. In case of further assistance please do not hesitate to write to us back in the same email.

  
  

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cover to have elastic at the bottom (and paid for this) it was delivered with a drawstring g and I would like the correct one to be delivered

  

  Business Response

  Date: 01/13/2023

  Hi *****, we sincerely apologize for the inconvenience caused. We reviewed all the details again to confirm that we didn't overlook anything. The order consisted of two same products of different sizes i.e. product #1 and product #4. For product #1 the tie-down option was Elastic at the Bottom and for product #4 the tie-down option was Drawstring. The team did share the invoice and this can also be confirmed from the Order Confirmation Email sent to the customer's registered email upon order placement. As reship was committed from our end for product #4 for the following size 1. Height: 2" 2. Diameter: ****". We have sent an email to your registered email address with the details of the replacement.

  Customer Answer

  Date: 01/13/2023

  The attached photo

  shows clearly the item was ordered with elastic at the bottom. 

  

  Business Response

  Date: 01/18/2023

  Hi *****, we sincerely apologize for the inconvenience caused. We reviewed all the details again to confirm that we didn't overlook anything. The order consisted of two same products of different sizes i.e. product #1 and product #4. For product #1 the tie-down option was Elastic at the Bottom and for product #4 the tie-down option was Drawstring. The team did share the invoice and this can also be confirmed from the Order Confirmation Email sent to the customer's registered email upon order placement. As reship was committed from our end for product #4 for the following size 1. Height: 2" 2. Diameter: ****". We have sent an email to your registered email address with the details of the replacement.

  To BBB:

  We did reply to the complaint on the 13th, unfortunately, it didn't reflect in BBB's end. We have attached a screenshot of the same. Further, we have also sent an email to the customer and offered a replacement as committed and we are waiting for the response on the same.

  Customer Answer

  Date: 01/18/2023

  You sent me drawstring and I paid for elastic!!

  

  Business Response

  Date: 01/24/2023

  As per our previous correspondence, the order consisted of two same products of different sizes i.e. product #1 and product #4. For product #1 the tie-down option was Elastic at the Bottom and for product #4 the tie-down option was Drawstring. The team did share the invoice, and this can also be confirmed from the Order Confirmation Email sent to the customer's registered email upon order placement. As reship was committed from our end for product #4 for the following size 1. Height: 2" 2. Diameter: ****". We have sent an email to your registered email address with the details of the replacement. We await your response on the email that we have sent. 

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on-line and orders custom tarp from their website, Cover and All. I utilized their measuring tool to complete my order. I followed their measuring tools ordering directions, to the **** I paid over $500 for the tarps. When they arrived, they were cut wrong and not what I ordered. I immediately called the customer service number and quickly learned that I was speaking with someone from ***** and not *****************. I explained the issue and was told I would receive a full refund. I was asked to email photos of the incorrect order and I did. I was then contacted by another person of middle eastern decent and he informed me that he would not take back the tarps nor refund my money. I advised him that I would send back the tarps and that they made an error when cutting my order. I asked for a shipping label to return them to *************, **. He refused to hear my complaint and I asked to speak with his supervisor. I again spoke to another middle eastern male who told he that he would not take the tarps back nor refund my money. I explained to him that I was told that a full refund would be issued by the first customer service representative. He did not want to hear that and basically told me that there was nothing he could do and that he wasn't going to refund my money. I tried repeatedly to explain their error in cutting the material and that according to their website, they should and could refund my money. There are several negative reviews of the same type of complaint from this company. They are defrauding ******** citizens and not based out of the ****************. They are using this address to con ******** citizens and give the appearance that they are a genuine ************* company. They have my money and refuse to refund it, for their error. There should be a class action suit brought against this company, spearheaded by your agency. They are a FRAUD! Plain and simple.

  

  Business Response

  Date: 01/05/2023

  Hi *****, we have checked all the details to reconfirm that we did not overlook anything that might support a more favorable resolution. Both panels were fabricated as per the details received in the order form. This can be confirmed by the order confirmation email i.e. an immediate confirmation of the order consisting of all details, such as ordered products, *************. is sent to the customer's registered email address. Our team did offer the best possible resolution to the issue. We are a global business based in Georgia, and the products can be manufactured in the U.S. or outside the U.S. also as mentioned in our Terms of use.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 tarps from this company on November 28th. 2 of the tarps are coming apart at the stitching and the vinyl material is separating. I am requesting the replacement of the 2 defective products as they have not even been installed for more than a month. The company claims theres other weather at play however if this is true I would have damages to all the tarps not just the two defective ones.

  

  Business Response

  Date: 01/03/2023

  Dear ***, we apologize for the trouble you have experienced with the damaged clear vinyl. It is unusual for two of them to be damaged while the other remains unaffected. We regret that you did not find Covers & All's services to be satisfactory. We have provided a solution in response to your email complaint in order to resolve this problem and enhance the product to better suit your requirements. We anticipate that the provided resolution will meet your needs.

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18665051
  
  I am rejecting this response because: They have not sent a replacement product.  They offered to replace it with a non clear option.

   

  They also tried to get out of the replacement by stating weather related issues but they sent a weather report for ******** ***** and not ******** ******.  As you can see by my physical address I live in ****** ** which is a ******************************* ******** ****** where I had the product shipped.  Needless to say their weather information seemed to be a cop out to avoid the obvious issue of their defective workmanship and material.

   

  Desired results is to honor your 1 year warranty as stated on your website and ship the 2 replacement vinyl tarps.

   

  I have included screenshots from their website showing they are rated for outdoors and have a 1 year warranty 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/06/2023

  We apologize for any inconvenience you have experienced. We are continually working to improve our products and services to the best of our ability. We understand that you have specific objectives and that our current offerings may not meet your needs. However, we want to make sure you are satisfied with your purchase and are willing to reship the product as long as it is still covered by the warranty. As a precaution, we will be using double-stitched webbing on the shipment to increase its durability and reduce the risk of damage. We hope that this resolution will meet your satisfaction.
  
  
  

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************