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Business Profile

Specialty Schools

Kiddie Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Schools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of last year my son had an incident at this facility which resulted in a head laceration. The facility did not call either parent or emergency contact as per their policy or file an incident report as mandated by the state. I was aware of the incident after picking up my son from the daycare and noticing an open wound on his head that was still bleeding. I took him to the ** where the doctor confirmed the wound was hours old and should have been sutured at the time but since the daycare neglected to contact us and allow him the proper medical care there was nothing they could do. I notified the daycare the following day and they eventually admitted to finding the incident within their camera footage and to their fault of not reporting it per their policy. Meeting with the director the following Monday, ********, she verbally communicated that they were apologetic and to attempt to compensate for the incident they would pay for the medical bill resulting from the incident. After forwarding them the **** I ***** nothing back for nearly two months. In Jan of 24 I was notified by the hospital that nothing had been paid. I reached out to the facility to which ******** emailed me responding that everything had been forwarded to their insurance provider and would be handled. Later I received a final bill, which prompted me to reach out to the daycare to which they responded via email that it was against their policy to pay any medical bills and that no fault was their in relation to this incident. I then called the state to ensure the proper documentation incident report was filed by them, to which they notified me nothing had ever been filed. After reaching back out several times I was met with aggression and denial that they were at fault for anything. When I realized that my options were limited I made a ****** review to which they responded with false allegations of financial irregularities and discrediting my valid concern regarding the incident.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pulled my son from the childcare center and gave an advance notice of 4 weeks. His last day was before the summer ventures program was to start. They charged me for the summer ventures program even though my son would not be attending it and I gave them 4 weeks written notice. When I inquired about it when I was charged the Director told me that the refund with come with my deposit refund. When I received my deposit refund the summer ventures portion was not included. I emailed them to let them know and they have not refunded me.

    Business Response

    Date: 08/16/2023

    This complaint is not referring to the correct location.  We don't have any record of ********************* or any record of taking payment from **********************  

    Customer Answer

    Date: 08/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did not realize it was for the wrong location. I thought it was for their corporate headquarters. 

    Sincerely,

    *********************

Kiddie Academy is NOT a BBB Accredited Business.

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