Complaints
Customer Complaints Summary
- 772 total complaints in the last 3 years.
- 275 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a Hisense tv, and it seemingly worked well after unboxing and set up, however the light in the screen has now malfunctioned. I can faintly see the Hisense logo on the screen, and it flashes in and out. I expected a high quality product with a lifespan of at least **** years, especially after shelling out hundreds of dollars on this brand. I own an older Hisense model that has lasted longer than this new one that Im already having issues with- which makes me question the integrity of the company and the quality of products youve recently manufactured. Please reasonably resolve this poor experience. Thank you for your time.
Business Response
Date: 08/08/2022
Hisense USA sincerely apologizes for any inconvenience caused. The customers case was escalated to the relevant department for a member from the technical support department to contact the customer and provide troubleshooting steps where necessary and further information on the matter at hand.
Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 17667267
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 08/08/2022
Hisense USA sincerely apologizes for any inconvenience caused. The manufacturer warranty for the customers unit is a one year period.Based on the date of purchase being in 2019, the unit would now be deemed out of the manufacturer warranty. Hisense USA would recommend that the customer contact a local servicer or the place of purchase if an extended protection plan was purchased.Business Response
Date: 08/11/2022
Hisense USA sincerely apologizes for any inconvenience caused. Given the circumstances, the customers case was escalated to the relevant department for a member from the technical support team to contact the customer within ***** business hours to provide further assistance.
Customer Answer
Date: 08/11/2022
Complaint: 17667267
I am rejecting this response because: The refrigerator has a 5 year warranty which has been provided in 2 previous correspondences.
Sincerely,
*************************Business Response
Date: 09/08/2022
Hisense USA sincerely apologizes for any inconvenience caused. A member from the technical support team tried calling the customer to provide further assistance but it was unsuccessful. The customer will be required to provide a reliable phone number or contact Hisense Customer Support to proceed with the case.
Customer Answer
Date: 09/08/2022
Complaint: 17667267
I am rejecting this response because:
My phone number has not changed and I have NOT received any calls from HiSense. Again, it is ************
Sincerely,
*************************
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