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Business Profile

Auto Electric Equipment

M V P German Auto Specialist
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 14, 2024: My vehicle was towed to your shop due to an error message indicating it would shut down in 3 minutes and a battery light was on. I confirmed receipt of the vehicle with the shop that day.June 20, 2024: I visited the shop for a status update. I was informed that the issue could not be identified and was shown the vehicle, which was still being worked on. I was told by the mechanic he had not been continuously working on it and apologized to me for not having it ready for the weekend.June 25, 2024: I received a call stating that the starter was the issue. An estimate of $824 was provided, which I approved with the expectation of completion by Friday.June 30, 2024: I was informed of an additional issue involving a bolted-down 80 Controls/Fuse causing a backfire, increasing the cost to $1,352. I approved this revised estimate.July 1, 2024: I received a text requesting a call to MVP. I asked them to call me instead. A female representative then informed me that the total cost had risen to $3,623.91. When l questioned why I did not receive a call to approve this new cost, 1 was told attempts had been made to contact me, though I did not receive any such calls.July 2, 2024: Upon picking up the vehicle, the battery light was still on. I was advised by the female representative to bring the car back the following morning, but she called right back and said the mechanic suggested driving the car to see if the light would reset. Given the car's tendency to shut down, I found this suggestion unsatisfactory.Jury 23, 2024: The car was towed to another repair shop, which identified a defective alternator was the issue.Given the above circumstances, I am requesting reimbursement for the repair costs, towing, and core charges, totaling $1,075.35 and $56 for the towing fee.

    Business Response

    Date: 09/10/2024

    This is an email, I sent to **************. Again, if we were given the opportunity to evaluate your concerns, the repairs and labor would have been done under the 1year warranty.

    August 2. 2024


    *****************************,
    Good day, this is ***********************, owner of MVP German Auto Specialist, Inc. I was the technician that work on your vehicle. I have been in the automotive Industry for over 40 years. Mainly on MB, ***************** I have acquired my experience from working at Dealerships and having my own business for over thirty years.


    When your 2004 MB SL500 was brought to MVP German Auto, the car would not turn over. At that time, I checked the voltage on the batteries,and found the batteries were faulty, due to low voltage. I then replaced the batteries; Vehicle still would not start. Tried to manually engage starter.Starter was inoperable. I replaced the starter and found an 80 amps linkable fuse faulty. I replaced the fuse, started the car, and found the alternator was not charging. I replaced the alternator. Check all functions on vehicles system, cleared codes, and reset adaptations and re-learned positions for windows and top. I checked the charging system, charging system was within specifications. I test drove vehicle for quality assurance, vehicle was in specs.

    Unfortunately, I cannot issue you a refund for the repairs,due to the fact that you had a 1 year warranty on parts and labor that was performed at MVP German Auto Specialist, **** if we were given the opportunity to evaluate your concerns, the repairs and labor would have been done under the 1year warranty.
    If you have any questions or concerns do not hesitate to call. I will be out of the office next week returning on 8/12/24

    Sincerely,

    Bill

    ***********************
    Owner
    MVP German Auto Specialist
    *********************************************************************************************************
    ************ Office
    ************ Fax
    *****************************************


  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MVP gave out personal information from where I've used them in the past to a company that called them over the.I use a different company to repair my vehicles. The information that MVP gave out was conflicting to what the Dealership provided. I did not give MVP my permission to discuss my information with anyone over the phone.If Anyone can call and request your information is unacceptable

    Business Response

    Date: 09/10/2024

    ************************ ********* came to MVP German Auto Specialist, on 6/13/24 for a few concerns on her 2007 Hummer H2. Battery light on, lost power, passenger side tire balding. Vehicle was diagnosed, we provided ********************** with the findings, fault codes related to the Transmission, torque converter, and clutch. Technician found transmission needs to be rebuilt.  ********************** declined the repairs and picked up her vehicle 6/19/24. Several few weeks later, we received a phone call for an extended warranty company. They had records of her vehicle in for repairs during the visit mentioned above. They asked about the fault codes recorded and her concerns on that visit. A couple of days later we received a phone call from ********************** expressing how upset she was and requested that we contact the warranty company in her behalf and tell them that the information from our repair order was incorrect. **************** was denying her claim due to preexisting conditions. 

    Please find RO#***** attached. Has all of our findings.

    All of MVP German Auto Repairs, Services, and Estimates go through CarFax. This provides vehicle records by VIN.

M V P German Auto Specialist is BBB Accredited.

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