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Business Profile

Copiers

Ricoh Americas Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copiers.

Complaints

This profile includes complaints for Ricoh Americas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ricoh Americas Corporation has 30 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were leasing two copy/printer machines from Ricoh USA, *** directly. When Our lease ended, we returned the wide format printer to Ricoh. We have signed documentation from 11-5-2021 verifying they received the machine, and the other machine we kept on a month to month lease. The 11-2021 included the returned machine, as did the 12-2021 bill. Ricoh was contacted multiple times to correct the bill, but it was paid regardless, and they said they would correct the bill. 1-2022 the new office manager contacted Ricoh due to the bill being incorrect again. Ricoh told the manager not to pay the bill until it was corrected. Once the January bill was corrected the bill was paid. Beginning in February, Ricoh has constantly sent incorrect billing about the returned machine. They were charging for a machine (lease amount) and for printing, for a machine we did not possess. The manager has called multiple times, and sent the same verifying information regarding the return to multiple people within the company. All of whom swear they will get the problem corrected. It is July, and Ricoh has still not corrected the billing problem. Per the instructions in January, ****** Group has reached out to Ricoh to correct the bill so they can be paid. To date, Ricoh has done nothing to correct the billing issue, *************** Group has not made a payment for the lease since 3/22/22, and for printing since 4/6/22. As previously stated we have called multiple times and emailed the documentation at least 6 times since 11/2021 requesting this issue be taken care of. ******** time we contact they company, they claim the issue is resolved, and then yet again bill us incorrectly. In addition, no one ever seems to know what is going on with our account.

      Business Response

      Date: 07/28/2022

      We are reviewing and will provide an update in the near future

      Customer Answer

      Date: 08/02/2022

       
      Complaint: 17601029

      I am rejecting this response because: They are still looking into the matter, and nothing has been resolved at this point. 

      Sincerely,

      *****************************

      Business Response

      Date: 09/01/2022

      We are actively working towards a resolution

    Ricoh Americas Corporation is NOT a BBB Accredited Business.

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