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Business Profile

Auto Inspection Stations

Precision Tune Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Inspection Stations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to get a repair test was ranned vehicle was suppose to get fix still not fixed tried to charge me more to say that wasnt the issue after I payed a substantial amount.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 27, I took my car in for servicing. Precision completed an AC compressor install with a brand new part I provided. I also provided them with a AC kit that included an expansion valve and AC drier. I was given the box back with the valve and drier so it was never replaced. My AC stopped blowing cold air in June. I called to inform Precision and the manager (older gentleman) informed me that since I didn't purchase my compressor from Precision he wouldn't warrant the service I received. I needed to bring my car in and pay for new services. The manager also began getting an attitude when I questioned what type of inspection could be done to determine the problem. He was very rude so I ended the call. I had another shop run a diagnostic on my car because I didn't trust Precision to run it. The second shop advised me that considering the new compressor being put on 3mo ago I should not be having issues. But determined that the new compressor is now clogged due to Precision not flushing the system initially when they put the new compressor on and by them not replacing all the parts I provided. I called Precision a second time explaining this and the manager claims all the pieces were installed even tho I have the box in my possession with the parts. He said he would not be willing to look at my vehicle and that they did everything right. It is 90+ degrees in ******* and I'm without AC in my vehicle. This is the first time I've needed major work on my car and it's very frustrating considering they did previous oil changes for me with good service.

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/03/2023 I went to Precision Auton ************** in **********, ** for an oil change. After my car was driven into the bay by an employee I was called outside by the manager ***. *** handed me a broken s**** and advised me that the s**** broke when the employee was attempting to remove the oil pan from car. *** then said to me that they are unable to do the oil change and I will need to take my car elsewhere for repair which will be about $1200.00. *** also advised that the last person who did the oil change crosss-threaded the s**** which caused the said event. I advised *** that the last oil change was done at this same location, in which he confirmed based on ************ records, so they are responsible. *** then strongly stated to me that they are not responsible and I need to take my care elsewhere. *** then told me that the car is no leaking oil. He showed me this new leak after he hoisted the car in the bay and showed me the actively dripping oil . I continued to advise *** that they are responsible but he continued to disagree and advise me to take the car to a different shop for extensive repair. ***'s employee poured in 3qts of oil and I took my car home to park in it in my garage until I can get the extensive repairs from the broken s**** and now leaking oil. I quickly called ****** Auto in ********, ** and explained what happend and was given a qoute of $2205.34 for repairs. My car is currently at ****** Auto. I am a travel RN who needs my car for income. I have a contractual agreement for an assignemnt in ******, ** starting on 11/13/2023 and it is imperative that I have reliable transporation. I have called cooporate at ************** and left two voicemails with no return phone call. An email has also been sent with no reply. I would greatly appreciate your assistance with reaching a resolution to this matter.

    Business Response

    Date: 11/10/2023

    Customer came to my shop for oil change the first time in 01/04/2023 and the car had (****** miles on odometer), she came back for oil change on 11/03/2023 with (****** miles on odometer), so she drove (***** miles) between January and November of this year. We could not do the oil change because the bolt would not came out and was leaking oil to the point that we had to put some oil in order for the costumer drive out from the shop. We explained that someone had crossed traded the bolt somewhere else and that she will have to replace the oil pan, we showed to the costumer and she understood and left. We did nothing wrong and we are not responsible for it.

    Customer Answer

    Date: 11/10/2023

     
    Complaint: 20846740

    I am rejecting this response because:
    It is a false statement that I had an oil leak prior to arriving to Precision Tune. While I was in the bay *** was under the car and instructed the tech to add oil "to see if it leaks" in which it began to immediately leak directly from the broken s**** It is also a false statement that someone else performed work on my car prior to  my visit to Precision on 11/03/2023. My car has been repaired for the damage that Precision caused on 11/03/2023. My next course of action will be litigation. 
    Sincerely,

    *************************

Precision Tune Auto Care is NOT a BBB Accredited Business.

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