We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Infiniti of South Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Infiniti of South Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Infiniti of South Atlanta has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was leasing a 2019 Infiniti QX60 and the lease ends on 09/19/22. I had the inspection done as required by Infiniti ******* Services and turned the car in to Infiniti of South Atlanta on September 3, 2022. I was told that the Lease person was not in so the person I talked to, ****, took my keys and looked at my car to make sure nothing was wrong with it and told me that I would receive paperwork via email on Monday to sign and send back. When I didn't get any paperwork I called and was transferred to Mark, who didn't answer so I left a message. Tuesday afternoon I still had not heard from anyone so I called again. She told me she would have ***** call me. Today is Thursday and I still have not heard from anyone so I called again. She transferred me to the "sales manager" and it went to VM so I left another message. I did call Infiniti ******* Services and gave them my information, but she said they have not received anything from the dealership yet.

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife brought her car in to the Infiniti Dealership of South ******, with an airbag alarm on the dashboard. We go there regularly to get her QX-30 serviced and usually get good service. This error alarm was particularly concerning since we don't want the airbag to go off while she's driving. We left the car on 8/15 for diagnosis. Over the course of TWO WEEKS we called and called and called trying to find out what's the status of the car. Finally I go down there and talk to some *******************. In about 5min we were able to walk through the issue, find the clock spring recall, which he refused to perform saying it had been done once already. He was not polite. He was not apologetic, and he raised his voice. Even if the recall had been performed in the past, it clearly needed to be done again and they owe my wife an apology for making us chase them for two weeks to get the car back.

    Infiniti of South Atlanta is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.