Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We financed a 20** *** ******* truck through five star Ford Lincoln, and when we got the truck off the lot, it was automatically havingissues, even though we were told that the truck is in perfect condition. We were sold a faulty vehicle. We also traded in a 20** Ford ********* And was in perfect condition. We drove the truck for about two weeks then they called us and told us that they messed up our statements and our financing and had to refinance bringing our interest rate from 7% to 19% which raised are $400 car payment to a $700 carpayment. We then decided it would be way too expensive to keep the truck considering the issues that kept popping up so we returned the truckand got the ******* back. They didn’t decided they were not gonna give our down payment back due to fixing issues on the truck that were there the beginning. We not only took the truck to them once when we first got it and they wanted us to pay to fix it when driving it off the lot it was having issues so they refuse to give us our $4000 down payment back and when the ******* was brought back to us, it was covered in scratches, which were not there to begin with not to mention the car salesmanthat brought the car around, decided to burn rubber on the tires in the parking lot, causing balding on the tires, putting wear and tear on the car and when we worked on financing, they told us that they couldn’t give us any more than 18,000 for the ******* cause they were gonnasell it for 21,000 and then lied to us and sold it for 25,000 which caused us to lose another four grand off the worth of the 2021 *******. This is the worst experience I’ve ever had buying a car there was a lot of lying a lot of secrets, scamming, and the lack of know how the employees did not know what they were doing. A very poorly ran establishment

  

  Business Response

  Date: 06/19/2025

  I believe the customer’s original complaint was unjust. Here’s why:
  
  * The customer failed to provide an accurate paystub in a timely manner. 
  * He also declined a new deal that was given to him. 
  * When returning the *** truck, it had more miles and a damaged windshield.
  * We provided the customer with a check for the difference, but he refused to accept it.
  * We then had to deduct an amount that would reflect the service on the customer's trade-in, the miles on the ***, and the cost of the new windshield.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car had been stuck in water after flood. Towed in on Jan 9 2024. Initial estimate said it needed a new engine. Two weeks later said it needed a transmission. 4 weeks later needs an intercooler. Insurance paid for engine and intercooler but denied transmission and requested transmission service performed. After service, supposedly transmission was fine. Paperwork says car was ready on March 15th but did not know it was “ready” until March 21. Picked up vehicle after being paid roughly *****. Drove vehicle * miles and heard a loud roaring sound. Took it back and was promised it would be looked at first thing the next morning. Show up next day at 11:30am car is still in lot. Asked why and was told by Ken that their bays were full and acted as if he didn’t care at all. The whole time it was there kept getting the run around and promises to call or updated by never was. I always had to contact them. The dealership blamed insurance company but insurance company was very compliant and I had no issues getting answers from them. Even had the insurance company calls several time while I was on hold since dealership said they weren’t communicating with them. Insurance company advised that the only issue on their end was the upcharge on the parts and service. When they finally looked at the vehicle again, now the transmission does have to be replaced and a drive shaft support system. The paperwork clearly stated that when the car was driven after repair that they heard a roaring noise and decided that it was the braking system. They replaced that as well but noise was still present and they tried to say the repairs were done but now 5 mins after driving the car, the transmission has to be replaced. So car is still there 2 and a half months later, still not fixed.

  

  Business Response

  Date: 03/27/2024

  The car was towed in for repair due to being caught in water damaging the engine assembly. Most of the wait time for repair was insurance company having to come and inspect and then deciding to put new or used engine in. Insurance did request used engine assembly after full teardown found intercooler to be filled with water as well. once again waiting on insurance company for approval with supplement. We did request transmission replacement as there was water in the system. Insurance company requested us to flush transmission which we did. We did test drive the vehicle and noise was heard. however we were unaware of if the car made any noise or not prior due to it not running. Customer did return car after their test drive and we inspected following day. As we suspected transmission is needed. customer refused to leave car with us and blamed us for not putting the transmission in. We did not deny the transmission the insurance company declined the transmission. Customer picked car up and demanded we refund her the deductible, which is not allowed that is part of the insurance claim itself. Customer stated they will not return to us. But once again we are just doing what we were allowed to do by the insurance company. 

  Customer Answer

  Date: 04/03/2024

  ]I am rejecting this response because: I requested deductible back because we still did not have possession of the vehicle, knew it had to be paid for insurance but did not agree that it should be paid before we had the vehicle, which was still not correct. The documents and your service tech stated transmission was fine when we picked it up the first time but after returning 5 mins later, the transmission needed replaced. Then y’all told us to pick up the vehicle because yall would not provide us anymore service since our complaints to BBB. Yall even tried to offer $250 for me to redo my survey and make it a positive review. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 05/08/2024

  We are standing behind our current decision, the deductible is a non negotiable expense from the insurance company. We did everything in our guidelines that the insurance company allowed us to do. We did not create the delays in the repair, that was on the insurance side. We did not decline the transmission. The insurance company did. Once again we did everything in our ability to repair the vehicle. We don't make the final decision on what's approved or not, that is your insurance company. There is no fault on Five Star Ford Warner Robins with this repair. 

  Customer Answer

  Date: 05/08/2024

  
  I am rejecting this response because: the issue was not the deductible or the repair on the motor. I understand the insurance denied the transmission but we were told first that the transmission was fine but when we picked it up and there was a noise then y’all claimed it was the transmission. And yall had already heard the noise and claimed it was something else. But we took it somewhere else and it was the driveshaft not even the transmission. It was repaired and is fine now. So I’m glad insurance denied transmission when it in fact was fine. You guys were just guessing. I have learned my lesson and will never use five star ford again 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During 5-Star's possession of my vehicle someone opened a beverage in it and it spewed throughout the roof interior. 5-Star Customer Relations Manager promised to clean my vehicle and the request was denied by the Service Manager. Supportive documentation is provided.

  

  Business Response

  Date: 11/07/2023

  Customer will be here on ******2023 to have her car cleaned.

  Customer Answer

  Date: 11/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** ******

  Customer Answer

  Date: 11/09/2023

  Correction:  5-Star noted I would be in on ******2023 however it should state ******* ******** *** 900 AM.  Thank you so much for your assistance.  

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessionalism of 5-Star General Manager and Service Manager. Continuing conflicting information received from them and excessive charges for repairs/resolution. .

  

  Business Response

  Date: 07/08/2023

  Thank you for reaching out and we are sorry for your experience. That is not the way we have trained our team to do business. Both employees you had poor service from have been reprimanded and it has been documented as well. The fact that you told *** to get pictures for you and he failed is unacceptable and we are sorry. *** stated that you had approved the work and that he would get you the pictures to send to the insurance company. We do appreciate your business and trusting us to take care of your Ford F-150 and are sorry this is the level of service you received as this is not our standard.

  Customer Answer

  Date: 07/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: is a typical response from those who provide poor service!   I seriously doubt that anyone was reprimanded as one of the primary individuals who gave me false information is the General Manager of the dealership....so who would reprimand him!  They each gave me false information and charged exorbitant fees.  Am now aware that I could have gotten better service with a more reasonable fee.at another dealership.  Am awaiting response from **** ***** ******* (not local dealership) has to say about the issue.  I will not be going back to Five Star and will certainly not recommend their dealership...if there was such a thing as "no stars for service instead of just one"....they would certainly get it from me.  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Ford Focus was towed there *** **** **** to get a *** reprogrammed due to a new one being installed. We installed a new one due to the old one going out and not shifting gears like it is supposed to (common issue with the 2012 Ford Focus). We picked the vehicle up on **** ** and was told it was reprogrammed, shifted like it should, access to all gears, but it had a shudder that resulted in a test, and would need a clutch at some point in the future. On the drive home (about 10 miles) the transmission started slipping and lost all gears except for first. We returned the vehicle to Five Star to get the clutch, reprogram the ***, or anything they could find wrong that wasn’t found the first time in the service department. On that day we were told the parts would not be an issue and they could order them. They also advised we bring the old *** in to verify programming, this part is with them resulting in a $300 core charge that we are unable to collect back from the part store. On approx ** **** we checked on the status(in person) and was told it would be done by the end of the week. The date came and went and nothing has changed. On **** **** we went in person to check on the status of the car and noticed it had not moved from the initial parking spot. That day the service advisor “talked” to the service tech and told us that it would be in the bay that evening or first thing in the morning and done by ******* **** ****. My wife called this morning to inquire about the vehicle but was told a service advisor would call her back. She did not receive any call back so I went to the dealership in person to see what the issue was. The car is no longer in the original spot but out back in the fenced-in section near the road that goes between the dealership and ****** *******. There is no record on the ticket of any work being accomplished on it and no parts ordered against the ticket. The only service advisor working asked me to give him until tomorrow to get an answer due to managers and above being in a meeting.
  
  To say the least I am extremely disappointed in the workmanship that has transpired in this ordeal. The service advisor’s are nice and professional but either they are lying to us on when everything will get done or the service techs are lying to the service advisors on the customer’s vehicles. This is unacceptable.

  

  Business Response

  Date: 06/23/2023

  On **** ** **** we spoke to Mr. ********. We discussed the concern with the transmission. I stated that the problems we are having are internal to the transmission and replacing the clutch would not solve the problem. Informed Mr. ******** that we would open the transmission to find the failure and go from that point. Either catastrophic failure or repairable to ensure he received the answer no later than *********. We both agreed on this stated time frame. Mr. ******** would be called with the repair information at that point to confirm decision on repair. We will be contact with Mr. ******** consistently over the next few days. 

  Customer Answer

  Date: 06/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  The Dealership has fixed the vehicle and remedied the issue at hand after all this went through. Currently there is no further issues besides the headache this has produced due to the lack of adequate communication.

   

  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They repaired my transmission. I picked the car up from their *****23. When I got home and did a walk around of the car, I noticed a dent on top of passenger side front fender. I also noticed gaps on both sides hood and fender. The gaps were large enough for to look under the hood without opening it. Also the hood ajar light came on. I contacted Ford and was told to bring the car back. They contacted a mobile dent repair company and he came to my house on ****/23. He repaired the dent, but said that he didn't fix hoods. I contacted Ford and told them about the hood ajar light being on and the mobile repair guy saying he didn't fix hoods. The told me to drop the car and leave it so they could take it to their collision center on *****23. They called and told me to come pick up a couple days later. The service advisor, Prenell S***** said they were going to order a new hood and hinges and it would take a week to arrive. He said it didn't make sense to leave the car there, and for me to take it home. They would contact me when the hood came in. It's been over a month now, and everytime I contact the service advisor,, I can't get any answers. He always say let me check on it, and I never hear back from him. The 3rd time I contacted him, he said the only information he had was emails of the company personnel discussing it, and that he would send them to me, he never sent the emails. I reached out to Ford Cooperate, but haven't heard back from them either. I dont know what else to do.

  

  Business Response

  Date: 05/30/2023

  We are sorry for the breakdown in our communication. We will call you shortly to arrange the repairs and schedule accordingly with our body shop. We are thankful for your business and allowing us to make this right. 

  Customer Answer

  Date: 05/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went to purchase a vehicle and was hounded to give out my information and was assured it would not be used in any way shape or form, they then proceeded to run my credit 6 times without any type of permission verbal or signature wise. When I contacted the business to right this wrong I was met with laughing in my face and being told my credit was never ran, I have emailed them to no avail to fix the situation and I am over it at this point. Elvis has repeatedly laughed and brushed off my complaint.

  

  Business Response

  Date: 01/17/2023

  Good morning Mrs. ******* - We apologize for any misunderstanding we may have all had. When your husband purchased a vehicle from us a few months ago our salesperson spoke to you to get your credit information to explore adding you on the loan to help get a better approval for the ******** We ended up getting an approval that worked for your husband and the bank without your information being on the loan. Elvis has emails exchanged with you and he didn't laugh in the emails or over the phone as this is not a funny situation. Thank you.

  Customer Answer

  Date: 01/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I want it removed from my credit, you did not have my permission nor speak to me or anything to get my permission. Yes you have the emails from this Week, but where is the proof of me giving whoever written or verbal consent on ********?

  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 01/20/2023

  Good afternoon -

  We aren't here to argue anymore. To help remove this inquiry asap please click the 'dispute a hard inquiry' on the ****** ***** screen that you sent us. Then we will get a letter and we will authorize the letter and send back. Same with **** Credit. Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** my mom and I stopped at Five Star Ford in ****** ****** ** just to look at their vehicle's. Found a truck, got some info about it, and went home. On ******** I test drove the truck. The sales person sat behind my mom so when I was checking the windows he could put that one up it's not fully functional. I signed paperwork. I understand that it's sold as is, but you would think that a dealership would have checked the tag lights and the speedometer and other functioning parts to make sure their customers are safe. Two days after I signed paperwork ******* the speedometer flat lines as I was driving. Talked to sales rep scheduled to bring truck in for them to look at on ******* ****. Went in for the appointment and ended up talking to a manager. They fixed tag lights and changed my oil. Took 3hrs. Was told they would call me when the cluster got there for my dash so they can change it out. On ******** (I believe) I stopped in cause I haven't heard anything and was told they would call me. ******** truck runs hot. Husbands finds what looks like pepper or fine sand in radiator cap. ******** I stopped back in to tell them about this. Manager says what u want me to do I can't build you a new truck!! I told him I get better vehicles by going to some Joe blow off of the street then apparently from a dealership. The manager then States well I wasn't the original manager over the deal I was just helping the other manager out and you. So I asked to talk to the other manager but he wasn't there he brb. I was going to wait until he got back, but got a phone call and had to leave. The other manager said that he would call me. I made sure they had my number. Today ******* the truck has ran hot again!! I still haven't heard from the manager nor service!! I understand I got it as is. But there is stuff that's going on that the dealership should've taken care of!! Today I'm going back up there! I haven't even made my first payment! Called the GM of the dealership. Nothing!

  

  Business Response

  Date: 01/04/2023

  Good morning Mrs. ***** -  We will reach out to update you on the status of the cluster. We can also look at some of the issues this truck may be having although it was sold and purchased AS-IS due to the age and mileage of the ********.

  Customer Answer

  Date: 01/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:       Yesterday, I went back up there because this is not a dependable vehicle. They did promise to put me in another vehicle, I do not have the vehicle as of yet and I am waiting for them to contact me about the availability of the car.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 01/06/2023

  Mrs. ***** is here now to pick up a different vehicle. We worked it all out and everyone is happy. Thank you for your business!

  Customer Answer

  Date: 01/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** I received a recall for my 2021 ********** for "Gateway Module Reconfig" that affects my remote start which has not worked since buying it brand new off the lot. Salesperson said it was my phones fault that my Ford pass didn't work ( I had a newer phone then they did) my phone was not the issue. When I started this process in May 2022 I got mixed answers. First, a part needed to be ordered. This was diagnosed over the phone. I made an appt to have it fixed only to be told they did not order the part, they were to order it that day. Few weeks go by I ask for a follow up on the part only to be told it just needs to be brought in to update the software. Made an appointment to fix the recall and have my oil changed. Got a call the truck was ready only to find out nothing was done to fix the recall issue. Stayed up there for hours waiting on them to update it and was told to call ford pass myself to fix the issue. Boing how this would turn out I stayed there with ford pass costumer services for them to say it was a bad TCU module. Told Kenneth that as he was leaving for the day and he said in front of a technician he would order the part. Another ford employee came out asking what was going on and that he would make sure that part was ordered. That was ******** Did a follow up on ******* only to find out the TCU module still has not been ordered. I have asked for an order number for reference numerous times only to be told we will order it and give you the info later today********** It is 6 pm and have not received any information.

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/11) */
  Good afternoon Mr. *******. We are sorry that we haven't communicated as much as you would have liked. Scott stated he has exchanged quite a few emails with you detailing part numbers and that the current status of the part that you need is still on backorder. We haver reached out to Ford to try to get this escalated for you in the hopes we can at least get an ETA for this part for you. We advised you to try to call Ford yourself because we have found that sometimes when they hear directly from the customer things happen faster. We want you to know that this is a priority for us and we want to get the part here ASAP for you.
  
  
  Consumer Response /* (3000, 9, 2022/10/12) */
  The communicators been fine, the effort to actually order the part is the issue. I received an email from Scott on ******** at 6:40pm stating the part has been ordered. I was never told to reach out to Ford to try and expedite the order. 1. A customer should not have to do that. 2. Even if I did, the part was just ordered on ******** at 6:40 pm. After I received the email of it being ordered (which I have been told multiple times by multiple people) I asked for a reference number from the order and received one ******** at 7:38 AM

• Initial Complaint

  Date:08/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to finance a vehicle with them through a bank source that I was advised that they own. Spoke with the internet manager by the name of *****. After I completed the application, ***** told me that I would have to make a $3,000 down payment on the specified vehicle. I requested proof of the said requirement, in writing. Then I also asked if they participated in the truth and lending act. Which resulted in no response whatsoever. I am extremely unsatisfied at the service and irresponsibility of the salesperson.
  

  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Good morning. The down payment was a requirement from the lender based on the vehicle you selected and your credit history. According the the ************* you haven't financed a vehicle before and have had several late payments as recent as this year. All of these are contributing factors to lenders wanting money down to reduce there risk in lending money. We are sorry you are unsatisfied. We have done nothing irresponsible. Thank you for the opportunity to serve you.
  
  
  Consumer Response /* (3000, 7, 2022/08/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  During the conversation that I had I requested that information in writing and you refused to provide that information. Instead you consistently continued to tell me what you already have. I just requested the information in writing from the lender stating that the specific $3000 amount was required.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  See attached.
  
  
  Consumer Response /* (2000, 12, 2022/08/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)