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Business Profile

Auto Customizations

Climb Entertainment LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Climb Entertainment, LLC aka Climb ***************/ ***** J. ******* located at ************************************** and ************************************** for failing to complete the work agreed on my vehicle and for providing misleading information regarding the status of the work. I entrusted Climb Entertainment with my vehicle, Vehicle VIN ***************** via agreement dated March 27, 2024 for customization of our ******************** a prepayment of $43, 810 (forty-three thousand eight hundred and ten dollars) was made toward the total cost ($64,400). Since then, I have been repeatedly assured that the vehicle would be ready by various deadlines (June 30th, 2024, September 15, 2024, etc. provided by the owner, ***** J. *******. However, these deadlines have consistently been missed, and I have not received satisfactory updates on the status of my vehicle and ***** has been caught in several lies related to the status of the vehicle. It has now been over a year since my vehicle was dropped off for repairs, which I believe is an unreasonable length of time for such services. I have made numerous attempts to resolve this matter including but not limited to: regularly contacting ***** the owner, setting mutually agreed upon deadlines, regularly visiting in person, requesting and receiving written agreements for completion. Each time, I have received responses the commitments have failed to material and further delays without any concrete timelines.

Climb Entertainment LLC. is NOT a BBB Accredited Business.

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