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Business Profile

Fitness Center

ATL Fitness 24/7 Woodstock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I no longer use this gym's services and have been trying repeatedly to obtain a copy of my contract and cancel my membership in person. Every time I have gone by the business during the day, there have been no staff members or management present to assist me. The office is locked up and lights turned off, nobody is at the front desk, and no staff are in the training areas or using workout equipment. I cancelled my debit card with my bank so they could no longer charge me, but somehow they found a way to bypass this and continued to charge me the $43.60 per month to my new card. I did not update payment information with them. I have now issued a stop payment with my bank thinking they would get the hint; however, they reached out to me four times yesterday, 03/17/23, via text message wanting updated payment and threatening to charge late fees. I responded to their text message by telling them I have tried to cancel multiple times and find their staff evasive and that effective immediately I am no longer a member and would like to be dropped from their contact list. I am currently awaiting a response. There are also many recent ****** reviews from other members stating they are having the same problems with membership cancellations and that this is a very shady business.

ATL Fitness 24/7 Woodstock is NOT a BBB Accredited Business.

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